Customer Service Specialist

CUSTOMER SERVICE SPECIALIST: The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. Handle incoming customer inquiries via phone, email, and live chat. Provide accurate information about products and services. Assist customers with order placement, tracking, and returns. Resolve customer complaints in a professional manner. Utilize phone etiquette to communicate effectively with customers. Perform data entry to update customer information in the system - Analyze customer needs to recommend suitable products or services. Conduct outbound calling campaigns to follow up with customers - Multilingual proficiency is a plus for assisting diverse customer base. Upsell products or services to increase sales revenue. Do you have? Excellent communication skills in English; Spanish proficiency is a plus. Strong interpersonal skills to interact with customers effectively. Ability to analyze customer inquiries and provide appropriate solutions. Experience in sales or upselling techniques is advantageous. Proficiency in data entry and CRM software. Demonstrated phone etiquette and customer service skills. Apply now to be part of our dynamic team! Send resumes to: Renee@mrglassfix.com