Come join a company you can be proud to represent.
The hiring range for this opportunity is $24.15 to $28.00 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.
POSITION SUMMARY
The Client Service Associate I role is to support one or more Financial Advisors with the establishment, servicing and maintenance of investment accounts. The Client Service Associate will have a daily and active role in client retention and growth through excellent customer service that is provided via phone, mail, electronically and face to face. The Client Service Associate will also be responsible for maintaining client and branch compliance files that are audited an annual basis.
MAJOR RESPONSIBILITIES
- Initiates outbound calls to clients and prospects regarding transaction processing/requirements, clarification or appointment scheduling
- Opens, closes and maintain investment accounts per RJFS guidelines
- Deposits checks, and distributes cash from various investment accounts
- Prepares forms to establish investment accounts, move funds between investments and close investment accounts.
- Enter trades orders that have been confirmed by a Registered Representative (Delete out of Compliance)
- Follow up on the completion of transactions and documents sent to clients and carriers. Resolve any delays that may occur in the process.
- Maintains online compliance required linking for client trading discounts
- Ensures all client fees have been collected
- Completes outgoing correspondence on behalf of Registered Representative either by print or email.
- Process incoming and outgoing mail for the Financial Advisor
- Maintains all information relating to customer accounts and bank affairs in strictest confidence
- Schedule new and service appointments for their Financial Advisors. (Add)
- Participate in client meetings to make sure paperwork is signed and completed thoroughly with the FA. (Add)
- Organize client appreciation events to include invitations, venue selection, food and beverage, confirmations, and post event follow up.
OTHER RESPONSIBILITIES
- Maintains a current understanding of Bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to your job duties.
- Has an understanding of investment products and how they work.
- Performs other work-related duties as assigned.
EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED
- High school diploma or GED required
- 3+ years of office experience required
- Excellent verbal and written communication skills
- Detailed oriented with excellent organizational & time management skills
- Excellent client service orientation
- Ability to handle multiple tasks & operate on tight deadlines
- Ability to perform repetitive functions
COMPANY PROFILE:
Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California with corporate offices in Roseville, South San Francisco, and Bakersfield, with assets of nearly $10 billion and 50 years of financial stability.
Tri Counties Bank is dedicated to providing exceptional service for individuals and businesses throughout California with more than 75 locations, advanced mobile and online banking, and access to approximately 40,000 surcharge-free ATMs nationwide.
As California's Local Bank, Tri Counties Bank prioritizes serving clients with local bankers and local decision-making, backed by corporate philanthropy, community engagement, employee volunteerism and investments. Recognized by various publications as among the Top Workplaces and Best Banks, Tri Counties Bank recruits and retains diverse and talented team members.
Tri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Disability/Veteran.
Careers-TCB-Notice-of-Collection.pdf