Administrative Assistant

Position Overview We are seeking a reliable, organized, and energetic Bilingual Administrative Assistant to be the welcoming face and voice of our office. In this role, you will manage front-desk operations, support daily administrative workflows, and provide exceptional customer service to both English and Spanish-speaking clients.

Key Responsibilities

• Front Desk Operations: Greet visitors, check in clients, and manage the reception area with a professional and welcoming demeanor.
• Communication & Bilingual Support: Answer, screen, and route incoming phone calls, and assist Spanish-speaking clients in-person, over the phone, and via email.
• Customer Service: Address inquiries, resolve basic issues, and deliver courteous, patient support.
• Administrative Support: Handle data entry, maintain digital and physical filing systems, manage calendars, and schedule appointments.
• Multitasking: Seamlessly balance walk-in visitors, ringing phones, and back-office clerical tasks in a fast-paced environment.

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Qualifications & Skills

• Bilingual Fluency: Fluent in English and Spanish (spoken and written).
• Computer Literate: Proficient in Microsoft Office (Word, Excel, Outlook), Google Workspace, and office software/database entry.
• Customer Service Excellence: Strong interpersonal skills with a calm, positive, and empathetic attitude under pressure.
• Multitasking & Organization: Proven ability to prioritize tasks, manage time efficiently, and handle interruptions gracefully.
• Experience: 1–3 years of experience in an administrative assistant, receptionist, or front-desk role preferred.