Jobs in the United States

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Added 2 hours ago
Technical Analyst - R017959
Hancock Bank
Gulfport, MS
…compliance, inventory accuracy, and asset governance using ServiceNow SAM Pro, HAM Pro, and Snow License Manager. Partners with technology and business teams to support audit readiness,…
Added 5 hours ago
Global Support Manager
Eurofins
Lancaster, PA
…role you will also contribute to project delivery and software deployment initiatives, working closely with cross-functional teams to support business…
Added 6 hours ago
Software Engineering Manager 3 (Automation Delivery)
U.S. Bank
Cincinnati, OH
The Software Engineering Manager, Automation Delivery leads a team of engineers responsible for the design, development, deployment, and support of enterprise automation solutions across…
Added 7 hours ago
Cloud Solutions Architect
Saliense LLC
Arlington, VA
Core services include EC2, VPC, IAM, S3, RDS, Lambda, Route 53, CloudWatch, CloudTrail, Systems Manager and OpenSearch.
Added 7 hours ago
BP
Senior Data Engineer
Brookfield Properties (USA II) LLC
NY
- $160,000 to $180,000 USD / year
…semi-structured, and unstructured data through transformation, deployment, data quality, governance, observability, and production…
Added 8 hours ago
Journeyman Computer Operator (IT Asset Management Focus)
Wood River Federal
San Antonio, TX
initial receipt and inventorying to deployment, tracking, and final disposition. Working under the
Added 9 hours ago
Remote WebLogic Middleware Administrator
Unisys Corporation
Norwich, CT
Administer and support Oracle WebLogic Server environments, including domain, Admin Server, Managed Server, cluster, and Node Manager configuration.
Added 9 hours ago
IT Project Manager
KBR Wyle Services, LLC
Houston, TX · Washington, DC
The IT Project Manager is responsible for leading the planning, execution, and delivery of technology projects that support business and operational objectives. This role serves as the…
Added 9 hours ago
Windows Engineer – Endpoint Hardware & Browsers
The Vanguard Group, Inc.
Wayne, PA
…waves across 30,000 Windows devices, and works with the OS deployment team so newly certified models have the drivers they…
Added 11 hours ago
TM
Workplace Experience Associate-Receptionist
The Millennium Group
New York, NY
- $20 to $22 USD / hour
Open, track, and close ServiceNow tickets for all maintenance requests.
Added 11 hours ago
Senior Manager, GTM Engineering
Iru
United States
…and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and…
Added 12 hours ago
Application Analyst - Epic Inpatient
Duke Health
Durham, NC
The Maestro Care Inpatient Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design and testing cycles of the Maestro Care…
Added 12 hours ago
On-site Customer Support Engineer
MKS2 Technologies
Portland, OR
Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee, and other VA…
Added 13 hours ago
G
Microsoft 365 / SharePoint Administrator (IT Customer Support Services)
G2IT
Quantico, VA
- $75,000 to $85,000 USD / year
Administer and maintain enterprise endpoint management solutions, including Microsoft Endpoint Configuration Manager (MECM/SCCM) and Microsoft Intune.
Added 14 hours ago
Manager, IT - AV Collaboration Engineer
Kraft Foods Group Brands LLC Company
Chicago, IL
The Manager, It - AV Collaboration Engineer at a glance ...
Added 16 hours ago
Information Technology Systems Integration Associate
SAIC
El Segundo, CA
Serve as Unit Software License Manager (USLM) with Base Cybersecurity Office (BCO), to ensure approved software used on AFNet and coordinate software testing when required with the AF SDC…
Added 16 hours ago
Information Technology Systems Integration Associate
SAIC
El Segundo, CA
Serve as Unit Software License Manager (USLM) with Base Cybersecurity Office (BCO), to ensure approved software used on AFNet and coordinate software testing when required with the AF SDC…
Added 16 hours ago
Application Analyst - Epic Inpatient
Duke Careers
Durham, NC
The Maestro Care Inpatient Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design and testing cycles of the Maestro Care…
Added 16 hours ago
BV
Senior MuleSoft Developer
Bright Vision Technologies
Remote, United States
- $100,000 to $160,000 USD / year
…integration lifecycle, including API design, flow development, deployment, observability, and ongoing optimization. The ideal candidate will combine deep hands-on MuleSoft experience with…
Added 17 hours ago
Major Incident Manager
Sonar
Austin, TX
…developers and 75% of the Fortune 100, including teams at Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company, Sonar enables organizations to reduce outages,…
Added 17 hours ago
Senior Software Engineer
Sam's Club
BENTONVILLE, AR
…AWS platforms, using Kubernetes, virtual machines, Traffic Manager, Load Balancer, VPC, Logic Apps, CloudWatch, and SQL databases (Postgres, Oracle and MySQL); container-based deployments…
Added 1 day ago
Identity and Access Management Manager
Accenture LLP Company
NY
Define deployment and implementation methodology and standards consistent with vendor and Accenture best practices
Added 1 day ago
BH
Principal Enterprise Cloud Architect
Banner Health
Remote, United States
- $76.73 to $127.88 USD / hour
Designs and implements automation tools to enable efficient cloud services deployment and meet business demands.
Added 1 day ago
Cloud Service Delivery Manager - Japanese
Cinter Technology Services
New York, NY
Our client is looking for an experienced Microsoft Cloud Managed Services Manager to oversee the delivery and continuous improvement of Microsoft cloud services. In this role, you will…
Added 1 day ago
Sr Principal CIDO IT Program Manager - Top Secret
Northrop Grumman
Chandler
The Northrop Grumman Space CIDO PMO (Program Management Office) team is seeking a Sr. Principal CIDO IT Program Manager to serve as the primary CIDO interface for the Advanced Weapons…

TRG

Customer Program Manager

Westlake, OH, United States

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Job details

Experience: 5–7+ years of project management experience in technology deployments, managed services, logistics, supply chain, field services, IT lifecycle management, or related industries.
Posting language: English
Posted: Oct 29, 2026

Original job description

TRG is seeking a Customer Program Manager to add to our team. This role will ideally be in person, working with our CPM & PM team.

The Customer Program Manager (CPM) owns the long-term relationship with assigned enterprise customers and is responsible for coordinating technology deployments, lifecycle management, and ongoing program delivery for the duration of the customer relationship. This role acts as the primary trusted advisor and escalation point for the customer across all internal teams.

The CPM leads large-scale technology deployment, rollout, and lifecycle management projects for enterprise customers. This role serves as the primary point of accountability for project planning, customer communication, deployment readiness, order execution, scheduling, and successful delivery.

The ideal candidate combines strong project management skills with a hands-on operational mindset and is comfortable working across sales, operations, field services, logistics, procurement, and customer teams to drive projects from initial order receipt through final deployment completion.

This position is highly visible within the organization and requires the ability to manage multiple concurrent projects while maintaining exceptional customer satisfaction, operational execution, and long-term account continuity. Experience in technology deployments, managed services, device lifecycle management, mobility, POS, field services, or IT asset management environments is strongly preferred.

Key Responsibilities

Project Leadership & Customer Management

Own the end-to-end customer relationship for assigned accounts; act as the primary point of contact and internal advocate for the customer.
Lead multiple concurrent customer deployment projects ranging from hundreds to thousands of devices across multiple locations.
Serve as the primary customer-facing project manager throughout the project lifecycle.
Maintain continuity across multiple projects, releases, and vendors to ensure consistent customer experience and program-level delivery.
Develop and maintain project plans, deployment schedules, milestones, risk logs, and communication plans.
Facilitate project kickoff meetings, status reviews, executive updates, deployment readiness reviews, Quarterly/Annual Business Reviews (QBRs), and other governance as needed.
Manage project scope, timelines, risks, dependencies, and issue resolution.

Deployment & Order Execution

Ensure operational activities align to the broader customer program roadmap and long-term commitments.
Manage the operational execution of customer orders required to support project deployments.
Create, review, and maintain project-related transactions within ERP and service management platforms.
Ensure alignment between customer demand, inventory availability, deployment schedules, and operational capacity.
Validate project data accuracy and proactively identify discrepancies that could impact delivery timelines.
Coordinate deployment schedules with internal teams, customers, and third-party service providers.

Project Planning & Reporting

Maintain account-level roadmaps and multi-year deployment plans in addition to detailed project schedules and deployment forecasts.
Monitor project progress against key milestones and service-level commitments.
Provide regular project status reporting to customers and executive leadership, synthesizing project-level status into program-level reporting.
Track project metrics, deployment progress, risks, issues, and corrective actions.
Develop post-project reviews, lessons learned, and process improvement recommendations.

Process Improvement

Identify opportunities to improve project delivery processes, reporting, and system utilization.
Participate in automation and workflow improvement initiatives.
Support the development of standard operating procedures and best practices within the PMO.
Capture customer feedback, coordinate product/process improvement requests, and ensure lessons learned are applied across the account.
Contribute to continuous improvement efforts focused on scalability, customer experience, and operational efficiency.

Leadership & Mentorship

Provide guidance and mentorship to junior project managers and project coordinators.
Lead cross-functional teams without direct authority to achieve project objectives.
Ensure smooth handoffs between project teams over time to preserve institutional knowledge and customer continuity.
Support PMO initiatives and special projects as assigned.

Required Qualifications

Bachelor's degree in Business, Supply Chain, Information Technology, Project Management, or related field; equivalent experience considered.
5–7+ years of project management experience in technology deployments, managed services, logistics, supply chain, field services, IT lifecycle management, or related industries.
Demonstrated success managing large, multi-site deployment or rollout projects.
Proven experience in customer- or account-facing roles, including managing executive relationships and escalations.
Experience working within ERP, CRM, or service management platforms such as NetSuite, ServiceNow, Salesforce, SAP, Oracle, or similar.
Strong understanding of project planning, scheduling, risk management, and stakeholder communication.
Advanced Microsoft Excel and Microsoft Project skills.
Excellent organizational, analytical, and problem-solving abilities.
Commercial awareness of contracts, SLAs, renewals, and scope/change management.
Strong written, verbal, and presentation skills.

Preferred Qualifications

PMP certification or equivalent project management certification.
Experience supporting enterprise technology deployments involving endpoints, mobility devices, POS systems, kiosks, networking equipment, or IT infrastructure.
Experience managing field service installations and nationwide rollout programs.
Experience with NetSuite, ServiceNow, SharePoint, and Power BI.
Familiarity with warehouse, logistics, inventory management, or device lifecycle management operations.
Experience supporting customers with 1,000+ locations or 5,000+ employees.
Experience in customer success, program-level account management, or roles requiring long-term customer stewardship.

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More about this job

Skills

Project management
Sales
Logistics
Procurement
Customer experience
Communication skills
ERP
Reporting
Process improvement
Workflow
Supply chain management
Computer technology
Oracle NetSuite
ServiceNow
Salesforce
SAP
Oracle
Scheduling
Risk management
Microsoft Excel
Microsoft Project
Problem solving
Change management
Presentation skills
PMP
Point of sale
Microsoft SharePoint
Microsoft Power BI
Inventory management

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