GENERAL PURPOSE OF THE JOB: The Associate Product Operations Specialist is responsible for supporting operational excellence within the Product Group (Product Management, Product Operations, & Technical Services). This role blends various supportive responsibilities that range from process ownership, operational support, and system administration to solution design, process optimization, and project management to support cross-functional teams in delivering high-impact product initiatives. The Specialist owns and supports programs, processes, and systems. The role works closely with Product Management, Technical Services, R&D, Marketing, Customer Service, and other business partners. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Serve as the primary owner and administrator for assigned Product Group programs, processes, and tracking systems. - Manage day-to-day operations for assigned programs, ensuring requests, approvals, documentation, and workflows are completed accurately and on time. - Maintain and support operational processes such as but not limited to: Item Creation (PIFs), PIM (Product Information Management, Sample Program, Field Trials, Material Returns, Product Exits, UPCs, Policies & Procedures. [EV1][WR2][WR3] - Monitor program performance, identify bottlenecks or issues, and recommend opportunities for improvement. - Maintain process documentation, standard operating procedures, forms, workflows, reports, dashboards, and knowledge repositories. - Provide support to stakeholders by answering questions, resolving process-related issues, and ensuring adherence to established procedures. - Coordinate activities between Product Management, Technical Services, R&D, Marketing, Customer Service, Manufacturing, and other business partners. - Collect, validate, maintain, and report on program data to support decision-making and operational visibility. - Support implementation, administration, and continuous improvement of business systems including Smartsheet, SharePoint, SAP, SafetyCulture, Scribe, and other approved technologies. - Identify opportunities to automate, standardize, and streamline operational processes and workflows. - Assist with implementation of new processes, tools, and operational initiatives. - Facilitate communication and collaboration among stakeholders to ensure alignment and program success. - Ensure compliance with established procedures, documentation standards, governance requirements, and risk management practices. - Participate in continuous improvement initiatives and contribute to the development of best practices across the Product Group. CERTIFICATES, LICENSES, REGISTRATIONS: None required. It would be advantageous to have any of the following: - Intro to BPM (Business Process Management)QUALIFICATIONS - Self-starter who can work independently, take direction when needed, anticipate work needs, organize workflow and follow through with minimal oversight in a fast-paced environment. - Proficiency in Microsoft 365 (Excel, Word, PowerPoint, Visio, Teams) - Experience with or willingness to learn Smartsheet, SAP, and workflow design tools - Strong analytical and problem-solving skills - Ability to manage multiple projects and priorities simultaneously. - Effective written and verbal communication skills - Experience or interest in process improvement, product operations, or project management. - Ability to work independently and collaboratively in a fast-paced environment. - Proven ability to support projects and contribute to continuous improvement initiatives. OTHER SKILLS AND ABILITIES: Communication Skills: