Customer Service Representative (CSR)

Customer Service Representative (CSR)

Tremble Insurance Agency Port Huron, MI Full-Time | Monday-Friday | 9:00 AM - 5:00 PM

About Us

Tremble Insurance Agency is a locally owned independent insurance agency serving the Port Huron community and Tri County areas. We take pride in providing exceptional customer service in a close-knit, family-oriented work environment where every team member is valued and supported.

We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our growing team. This is an excellent opportunity for someone with a strong customer service background who is interested in building a long-term career in the insurance industry.

Position Summary

The Customer Service Representative will be the first point of contact for our clients, assisting with phone calls, customer inquiries, policy service requests, and general office support. No insurance license is required to start; however, candidates must be willing to obtain their Michigan Property & Casualty (P&C) Insurance License within a designated timeframe after hire.

Responsibilities

• Provide outstanding customer service by phone, email, and in person
• Answer incoming calls and direct clients to the appropriate team members
• Assist customers with policy inquiries and service requests
• Obtain and update client information in agency systems
• Process paperwork and maintain accurate customer records
• Support licensed agents with administrative tasks and underwriting information
• Follow up with clients regarding documentation and policy needs
• Maintain a professional and positive experience for all customers
• Perform other general duties as needed

Qualifications

• Previous customer service experience required
• Strong communication and interpersonal skills
• Professional phone etiquette
• Excellent organizational and multitasking abilities
• Strong attention to detail
• Proficiency with computers and Microsoft Office applications
• Ability to work independently and as part of a team
• Positive attitude and willingness to learn
• High school diploma or equivalent required

Licensing Requirement

This position does not require an insurance license at the time of hire. However, candidates must be willing and able to obtain their Michigan Property & Casualty Insurance License within an agreed-upon timeframe. Tremble Insurance Agency is committed to supporting employees in their professional growth and licensing journey.

What We Offer

• Competitive starting pay
• Full-time schedule with evenings and weekends off
• Supportive, family-oriented work environment
• Training and career development opportunities
• Opportunity for advancement within the agency
• Paid licensing support and professional growth opportunities