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Added 3 mins ago
Supervisory Healthcare Engineer (Detail/Temporary Promotion NTE 120 Days)
Veterans Affairs, Veterans Health Administration
Tuskegee, AL
Added 3 mins ago
Senior Process Engineer
Leidos
Huntsville, AL
We are seeking a motivated, hands-on Senior Process Engineer to play a key role in the development, implementation, and ramp-up of a new, state-of-the-art electronics manufacturing…
Added 3 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Huntsville, AL
- $131,000 to $174,000 USD / year
Perform hands-on Linux and Windows server administration across development, test, and production environments.
Added 3 mins ago
Lead AI and Data Science Engineer II- Marketing Measurement
Deloitte
Huntsville, AL · Birmingham, AL
…collaborative environment? As an experienced Lead AI and Data Science Engineer II - Marketing Measurement, you will have the opportunity to share new ideas and collaborate on projects as a…
Added 3 mins ago
First Article Inspection Systems Engineer- Mid Level
Leidos
Huntsville, AL
…production element. You'll collaborate with Quality, Hardware Development, Integration, and Test, and Scheduling teams while gaining hands-on experience in production systems engineering.…
Added 3 mins ago
Process Engineer
Leidos
Huntsville, AL
We are seeking a motivated, hands-on Process Engineer to support in the development, implementation, and ramp-up of a new, state-of-the-art electronics manufacturing facility. This position…
Added 3 mins ago
Embedded Software Test Engineer
Leidos
Huntsville, AL
The Embedded Software Test Engineer will support testing and validation activities for embedded systems within complex technical environments. The ideal candidate willpossessextensive…
Added 3 mins ago
Embedded Software Test Engineer
Leidos
Huntsville, AL
The Embedded Software Test Engineer will support testing and validation activities for embedded systems within complex technical environments. The ideal candidate willpossessextensive…
Added 3 mins ago
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Senior Software Engineer
Akamai Technologies, Inc.
Montgomery, AL
- $121,400 to $218,600 USD / year
Have experience using AI-assisted development tools to write, review, and test code.
Added 3 mins ago
C
AI Data Engineer
Cognizant
Montgomery, AL
- $100,000 to $115,000 USD / year
Review, validate, test, debug, and optimize AI-generated code while applying engineering best practices throughout the software development lifecycle.
Added 3 mins ago
C
AI Data Engineer
Cognizant
Montgomery, AL
- $100,000 to $115,000 USD / year
Review, validate, test, debug, and optimize AI-generated code while applying engineering best practices throughout the software development lifecycle.
Added 3 mins ago
Supply Chain Resiliency Product Engineer - Leeds, AL
Hubbell Power Systems
Leeds, AL
The Supply Chain Resiliency Product Engineer is responsible for driving engineering initiatives that improve product cost competitiveness, supply continuity, and manufacturing flexibility.…
Added 6 mins ago
Test Engineer
DRAEGER MEDICAL
Andover, MA
The Test Engineer is responsible for evaluation, development, implementation, maintenance and improvement of manufacturing test systems/tools/equipment, including design documentation.…
Added 7 mins ago
RF Communications System Engineer/Analyst-Associate Staff
MIT Lincoln Laboratory
Lexington, MA
…on the candidate's skillset (e.g., RF subsystem design and test, firmware/software development and test, system-level integration and…
Added 13 mins ago
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Staff AI & Data Engineer - Databricks
Eliassen Group
Jefferson City, MO
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 17 mins ago
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Mid-level Enterprise Systems Engineer
TEKsystems
Mason, MI
- $45 to $55 USD / hour
Plan, design, test, implement, troubleshoot enterprise server and storage systems
Added 17 mins ago
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Product Design Engineer
Actalent
Zeeland, MI
- $45 to $55 USD / hour
Job Title: Catia Design Engineer Automotive Plastic ComponentsJob Description
Added 17 mins ago
Staff Product Engineer
BorgWarner Inc.
Auburn Hills, MI
…environment involving concept creation, concept selection, design, test and development of potential products and the modification and improvement of existing…
Added 17 mins ago
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Prototype Build Engineer
ManpowerGroup
Auburn Hills, MI
- $45 to $51 USD / hour
Our client, a leading automotive engineering and manufacturing organization, is seeking a Prototype Build Engineer to join their team. As a Prototype Build Engineer, you will be part of the…
Added 17 mins ago
Data Engineer (Ref# DE115ARS)
Info Services, LLC
Livonia, MI
Info Services, LLC has an opening for the position of Data Engineer (Ref# DE115ARS). Work Location: Livonia, MI and relocation required to various unanticipated locations throughout the…
Added 17 mins ago
Director - Customer Response Engineering
Trellix
Jefferson City, MO
+ Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Added 17 mins ago
Sr. Manufacturing & Controls Engineer
Clarios
Saint Joseph, MO
+ Serve as Project Engineer for small and capital development projects that have a significant impact on business objectives.
Added 17 mins ago
Senior Full Stack Software Engineer - CAD/CAE & AI
Apex Systems, Inc
Dearborn, MI
Job Description: Position Description: Need software engineer to work on Propulsion in-house developed apps in CAD / CAE domain with the knowledge of OOP concepts, JAVA/Angular programming…
Added 17 mins ago
ADAS Embedded SW Engineer
Ford Motor Company
Dearborn, MI
We are seeking professionals who can contribute to our efforts with experience in the development of sensors, ECUs, models and software. This software test position is passionate about the…
Added 17 mins ago
Software Release Systems Engineer
Ford Motor Company
Dearborn, MI
p]:inline">Sign off on the correctness and completeness of test plans, demonstrating ultimate accountability for the solution

Trellix

Director - Customer Response Engineering

Jefferson City, MO, United States

Base Pay Range: $225K-275K.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English

Original job description

Summary

Remote United States

Full time

JR0038099

_Job Title:_

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

_Role Overview:_

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

+ Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.

+ Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.

+ Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.

+ Serve as the senior technical contact for customer security and IT executives.

+ Run blameless root cause analyses and track corrective actions until the systemic fix ships.

+ Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.

+ Hold regular technical health reviews with customers against agreed response and resolution targets.

+ Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.

+ Run a rotation program that brings product engineers into CRE.

+ Use AI tools in triage, root-cause analysis, and fix development.

+ Report on response and resolution times, repeat incidents, and customer health.

About You

+ Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.

+ Based in the United States and authorized to work in the U.S.

+ 10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.

+ 5+ years leading technical teams, including senior individual contributors.

+ A record of owning high-stakes customer escalations through to resolution and retaining the customer.

+ Experience leading major incident response with defined roles and structured postmortems.

+ Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.

+ Working knowledge of network and email security.

+ Experience presenting technical findings to customer executives under pressure.

+ Practical use of AI or LLM tools in debugging, triage, or engineering workflows.

+ Ability to support customers in regulated sectors: government, defense, financial services, healthcare.

+ Willingness to travel to customer sites and Trellix offices worldwide.

+ Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

+ Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.

+ Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.

+ Experience leading globally distributed teams.

+ Experience running a hotfix or sustaining release process alongside an agile release train.

+ Background in site reliability engineering or customer reliability practices.

+ Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

+ Response and resolution times against agreed customer targets.

+ Mean time to root cause.

+ Repeat incident rate.

+ Corrective actions closed on schedule.

+ Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

_Company Benefits and Perks:_

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible w...

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