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Added 53 mins ago
OS
Systems Cybersecurity Engineer
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Odyssey is recruiting for a senior System Cybersecurity Engineer to join our elite team at Peterson Space Force Base in Colorado Springs, Colorado. In this role, you will be a hands-on…
Added 2 hours ago
Associate, Electrical Engineering (Rochester, NY)
L3Harris
Rochester, NY
…technology solutions connecting the space, air, land, sea and cyber domains in the interest of national…
Added 5 hours ago
Networks Systems Engineer III
Auria (Boecore LLC)
Colorado Springs, CO
Auria is looking to hire a Networks Systems Engineer III to support the Command, Control, Battle Management, and Communications(C2BMC) program. This role is onsite in Colorado Springs, CO.…
Added 5 hours ago
Senior Cybersecurity and Space Vehicle Defense Mission Engineer
The Aerospace Corpor
Colorado Springs, CO
…innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you'll be part of a special collection of…
Added 5 hours ago
2027 Cloud Solutions Engineer / Site Reliability Grad Intern
The Aerospace Corpor
Colorado Springs, CO
…innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you'll be part of a special collection of…
Added 6 hours ago
TA
Sr. Space Based Environmental Monitoring (SBEM) Strategic Architect
The Aerospace Corpor
Colorado Springs, CO
- $151,300 to $226,900 USD / year
…innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you'll be part of a special collection of…
Added 6 hours ago
TA
Space System Architect Engineer
The Aerospace Corpor
Colorado Springs, CO
- $117,300 to $175,900 USD / year
…innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you'll be part of a special collection of…
Added 6 hours ago
TA
Flight Dynamics Engineer
The Aerospace Corpor
Colorado Springs, CO
- $132,900 to $249,600 USD / year
…innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you'll be part of a special collection of…
Added 6 hours ago
TA
2027 Trajectory Optimization Engineer
The Aerospace Corpor
Colorado Springs, CO
- $86,600 to $150,400 USD / year
…innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you'll be part of a special collection of…
Added 6 hours ago
TA
MEO Missile Warning & Tracking (MWT) SEIT Engineer
The Aerospace Corpor
Colorado Springs, CO
- $117,300 to $175,900 USD / year
…innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you'll be part of a special collection of…
Added 6 hours ago
TA
MEO Missile Warning & Tracking (MWT) Lead SEIT Engineer
The Aerospace Corpor
Colorado Springs, CO
- $151,300 to $226,900 USD / year
…innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you'll be part of a special collection of…
Added 6 hours ago
Manufacturing Engineer 2 - Unmanned Underwater Vehicles (UUV) 31057
HII
Pocasset, MA
…the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations…
Added 8 hours ago
Site Representative Systems Engineer
SAIC
Tucson, AZ
SAIC has a need for a highly experienced Site Representative Systems Engineer to support to an exciting and impactful customer mission on the Horizon 2 contract. The Horizon 2 contract…
Added 9 hours ago
Cyber Security Engineer IV
EXPANSIA
Dayton, OH
…solutions to the U.S. Department of Defense and related national security customers. Backed by Falfurrias Management Partners, the platform brings together deep domain expertise across…
Added 10 hours ago
Senior Specialist, Systems Engineer - ELINT
L3Harris
Greenville, TX
…technology solutions connecting the space, air, land, sea and cyber domains in the interest of national…
Added 10 hours ago
Lead Program Engineer
L3Harris
Greenville, TX
…technology solutions connecting the space, air, land, sea and cyber domains in the interest of national…
Added 11 hours ago
AC
Senior / Staff / Principal Platform Engineer
AppGate Cybersecurity, Inc.
Remote, United States
- $180,000 to $270,000 USD / year
…high-performance Zero Trust Network Access (ZTNA) solution and Cyber Advisory Services. AppGate ZTNA is the only direct-routed Zero Trust solution built for peak performance, superior…
Added 11 hours ago
DevSecOps Senior Automation Platform Engineer
CACI International
Aberdeen Proving Ground, MD
Bachelors degree in computer science, IT, cyber security, etc.
Added 11 hours ago
Applications Engineer 4
DCCA
Annapolis Junction, MD
Evaluate and integrate emerging cyber security technologies for production uses such as Domain Naming Service (DNS), routing, load balancers, data flow technologies, audit capturing tools…
Added 11 hours ago
T
Security Test And Validation Engineer
TEKsystems
Bethesda, MD
- $40.87 USD / hour
Position Summary The Journeyman Security Test & Validation Engineer provides technical testing, validation, and security verification supporting Chrome Enterprise Premium (CEP) and Zero…
Added 13 hours ago
Tier 3 Ground Terminal (GT)/ IT Engineer- Junior, Intermediate and Senior Level- TS/SCI with Polygraph
GD Information Technology, Inc.
United States
Transform technology into opportunity as the Tier 3 Ground Terminal (GT) / IT Engineer provides support for the sustainment of satellite GT antenna, Radio Frequency (RF), communications,…
Added 15 hours ago
Cybersecurity Engineer
Early Care and Learning, Department of
United States
We are seeking a skilled and proactive Cybersecurity Engineer to serve as DECAL's lead technical resource for Security Operations Engineering and cybersecurity monitoring technologies. This…
Added 16 hours ago
Imaging Engineer 3
UCSF
San Francisco, CA
Medical Device Security Program (MDSP) assess and respond to the cyber-security risk associated with the rapidly expanding dependencies on networked medical devices and systems in the UCSF…
Added 17 hours ago
Senior Principal Cyber Security Engineer Specialist
Concurrent Technologies Corporation
Columbia, MD
The Senior Principal Cyber Security Engineer/Specialist is the highest-level technical and strategic leader, responsible for shaping the organization's global cybersecurity vision and…
Added 17 hours ago
Principal Identity Security Engineer - Privileged Access Management (PAM)
Boston Scientific
Arden Hills, MN
We are seeking a Principal Identity Security Engineer specializing in Privileged Access Management (PAM) to provide advanced technical leadership in the architecture, engineering, security…

Trellix

Director - Customer Response Engineering

Jefferson City, MO, United States

Base Pay Range: $225K-275K.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English

Original job description

Summary

Remote United States

Full time

JR0038099

_Job Title:_

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

_Role Overview:_

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

+ Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.

+ Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.

+ Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.

+ Serve as the senior technical contact for customer security and IT executives.

+ Run blameless root cause analyses and track corrective actions until the systemic fix ships.

+ Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.

+ Hold regular technical health reviews with customers against agreed response and resolution targets.

+ Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.

+ Run a rotation program that brings product engineers into CRE.

+ Use AI tools in triage, root-cause analysis, and fix development.

+ Report on response and resolution times, repeat incidents, and customer health.

About You

+ Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.

+ Based in the United States and authorized to work in the U.S.

+ 10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.

+ 5+ years leading technical teams, including senior individual contributors.

+ A record of owning high-stakes customer escalations through to resolution and retaining the customer.

+ Experience leading major incident response with defined roles and structured postmortems.

+ Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.

+ Working knowledge of network and email security.

+ Experience presenting technical findings to customer executives under pressure.

+ Practical use of AI or LLM tools in debugging, triage, or engineering workflows.

+ Ability to support customers in regulated sectors: government, defense, financial services, healthcare.

+ Willingness to travel to customer sites and Trellix offices worldwide.

+ Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

+ Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.

+ Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.

+ Experience leading globally distributed teams.

+ Experience running a hotfix or sustaining release process alongside an agile release train.

+ Background in site reliability engineering or customer reliability practices.

+ Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

+ Response and resolution times against agreed customer targets.

+ Mean time to root cause.

+ Repeat incident rate.

+ Corrective actions closed on schedule.

+ Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

_Company Benefits and Perks:_

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible w...

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