Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Jackson, MS
- $131,000 to $174,000 USD / year
Experience leveraging AI-enabled operational tools and automation to streamline infrastructure support, reduce manual effort, and improve service reliability.
Added just now
Mgr, Customer Service Support
Entergy
Jackson, MS
Support the Regulatory Group on issues related to policy, reliability, and other operational issues. Provide input to rate cases and represent company at regulatory hearings and meetings on…
Added just now
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Jackson, MS
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added just now
EG
Cloud Engineer
Eliassen Group
Jackson, MS
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 7 mins ago
RE
Equipment Maintenance Engineer I
Rochester Electronics, LLC
Newburyport, MA
- $86,091 to $87,250.28 USD / year
Design, execution, and analysis of experiments to screen and optimize equipment to drive continuous improvement, enhance uptime and process reliability efforts;
Added 7 mins ago
S
Maintenance Reliability Engineer
Syensqo
Willow Island, WV
- $98,720 to $123,400 USD / year
We’re looking for a Reliability Engineer to help improve equipment uptime, reduce repeat failures, and strengthen safe, reliable operation of our chemical plant. You’ll work closely with…
Added 7 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…proprietary HCD analytics platforms), ensuring high system reliability, data integrity, and real-time…
Added 7 mins ago
Sr. Reliability Engineer
Chemours
Belle, WV · Parkersburg, WV
Chemours is seeking a Senior Reliability Engineer to join our Asset Care team. This position will be located at an APM Manufacturing Site and report directly to the Manufacturing Excellence…
Added 7 mins ago
Software Engineer, Machine Learning RecSys
Meta
Charleston, WV
Software Engineer, Machine Learning RecSys Responsibilities:
Added 7 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Charleston, WV
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 8 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Charleston, WV
- $131,000 to $174,000 USD / year
Experience leveraging AI-enabled operational tools and automation to streamline infrastructure support, reduce manual effort, and improve service reliability.
Added 8 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Charleston, WV
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 8 mins ago
EG
Cloud Engineer
Eliassen Group
Charleston, WV
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 13 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…proprietary HCD analytics platforms), ensuring high system reliability, data integrity, and real-time…
Added 13 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Omaha, NE
- $131,000 to $174,000 USD / year
Experience leveraging AI-enabled operational tools and automation to streamline infrastructure support, reduce manual effort, and improve service reliability.
Added 13 mins ago
Senior UI Software Engineer
CACI International
Omaha, NE
Implement comprehensive testing practices through unit, integration, and end-to-end testing to ensure software reliability and quality.
Added 13 mins ago
Software Engineer, Machine Learning RecSys
Meta
Lincoln, NE
Software Engineer, Machine Learning RecSys Responsibilities:
Added 13 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Lincoln, NE
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 13 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Lincoln, NE
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 13 mins ago
EG
Cloud Engineer
Eliassen Group
Lincoln, NE
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 46 mins ago
SI
Optics Product Manufacturing Engineer
Samtec, Inc
Colorado Springs, CO
- $110,000 to $150,000 USD / year
Position Title: Optics Product Manufacturing Engineer
Added 46 mins ago
NS
Senior Facilities Project Analyst
Nou Systems
Colorado Springs, CO
- $105,000 to $143,000 USD / year
In this role, you will support the MDIOC Chief Engineer by providing technical expertise and analysis of critical facility infrastructure systems that support Concurrent, Training, Test,…
Added 1 hour ago
G
Maintenance Engineer
GPAC
Monticello, MN
- $34 to $41 USD / hour
A global leader in food processing technology is seeking a Maintenance Engineer to join its technical applications team.
Added 1 hour ago
Lead Distributed Systems Engineer (AI/ML Platform) - Watertown, MA
Kelly Services
Watertown, MA
A fast-growing AI and data platform company is seeking a Lead Distributed Systems Engineer (AI/ML Platform) to architect and scale the infrastructure that powers enterprise AI and machine…
Added 1 hour ago
Principal Database Reliability Engineer
MathWorks
Natick, MA
As a Principal Database Reliability Engineer (DBRE), you will serve as the senior individual-contributor technical leader for the reliability and evolution of MathWorks' business-critical…

Trellix

Director - Customer Response Engineering

Jefferson City, MO, United States

Base Pay Range: $225K-275K.

Apply About employer

Applications open in a new tab.

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English

Original job description

Summary

Remote United States

Full time

JR0038099

_Job Title:_

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

_Role Overview:_

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

+ Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.

+ Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.

+ Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.

+ Serve as the senior technical contact for customer security and IT executives.

+ Run blameless root cause analyses and track corrective actions until the systemic fix ships.

+ Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.

+ Hold regular technical health reviews with customers against agreed response and resolution targets.

+ Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.

+ Run a rotation program that brings product engineers into CRE.

+ Use AI tools in triage, root-cause analysis, and fix development.

+ Report on response and resolution times, repeat incidents, and customer health.

About You

+ Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.

+ Based in the United States and authorized to work in the U.S.

+ 10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.

+ 5+ years leading technical teams, including senior individual contributors.

+ A record of owning high-stakes customer escalations through to resolution and retaining the customer.

+ Experience leading major incident response with defined roles and structured postmortems.

+ Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.

+ Working knowledge of network and email security.

+ Experience presenting technical findings to customer executives under pressure.

+ Practical use of AI or LLM tools in debugging, triage, or engineering workflows.

+ Ability to support customers in regulated sectors: government, defense, financial services, healthcare.

+ Willingness to travel to customer sites and Trellix offices worldwide.

+ Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

+ Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.

+ Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.

+ Experience leading globally distributed teams.

+ Experience running a hotfix or sustaining release process alongside an agile release train.

+ Background in site reliability engineering or customer reliability practices.

+ Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

+ Response and resolution times against agreed customer targets.

+ Mean time to root cause.

+ Repeat incident rate.

+ Corrective actions closed on schedule.

+ Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

_Company Benefits and Perks:_

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible w...

Apply About employer

Report this job