Jobs in the United States

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Added 8 mins ago
Senior Software Engineer, Video Analytics
Zipdev
Remote, United States
Our client is looking for a hands-on Senior Backend Engineer with experience building and shipping machine learning or computer vision systems into real-world production environments. This…
Added 8 mins ago
Founding AI Platform Engineer
Zipdev
Remote, United States
Our client is looking for a Senior AI Platform Engineer to build and own the core platform powering its enterprise AI products. While forward-deployed engineers focus on developing custom…
Added 9 mins ago
Senior Software Engineer - Full Stack
Worth AI
Remote, United States
Worth is looking for a Senior Software Engineer to join our Integrations Squad and own the systems that connect Worth to the outside world. Our squad builds and operates the third-party…
Added 9 mins ago
Senior Software Engineer - Full Stack
Worth AI
Remote, United States
Worth is looking for a Senior Software Engineer to join our Integrations Squad and own the systems that connect Worth to the outside world. Our squad builds and operates the third-party…
Added 9 mins ago
Senior Software Engineer - Full Stack
Worth AI
Remote, United States
Worth is looking for a Senior Software Engineer to join our Integrations Squad and own the systems that connect Worth to the outside world. Our squad builds and operates the third-party…
Added 9 mins ago
Senior Software Engineer - Full Stack
Worth AI
Remote, United States
Worth is looking for a Senior Software Engineer to join our Integrations Squad and own the systems that connect Worth to the outside world. Our squad builds and operates the third-party…
Added 9 mins ago
Senior Software Engineer
Worth AI
Remote, United States
Worth AI, a leader in AI onboarding and underwriting, is looking for a talented and experienced Senior Software Engineer - AI Innovation to join our team. At Worth AI, we are on a mission…
Added 9 mins ago
Senior Software Engineer
Worth AI
Remote, United States
Worth AI, a leader in AI onboarding and underwriting, is looking for a talented and experienced Senior Software Engineer - AI Innovation to join our team. At Worth AI, we are on a mission…
Added 9 mins ago
Senior Software Engineer
Worth AI
Remote, United States
Worth AI, a leader in AI onboarding and underwriting, is looking for a talented and experienced Senior Software Engineer - AI Innovation to join our team. At Worth AI, we are on a mission…
Added 9 mins ago
Senior Software Engineer
Worth AI
Remote, United States
Worth AI, a leader in AI onboarding and underwriting, is looking for a talented and experienced Senior Software Engineer - AI Innovation to join our team. At Worth AI, we are on a mission…
Added 9 mins ago
J
Sr. Cloud Applications Engineer
Jobgether
Remote, United States
- $130,000 to $155,000 USD / year
The Sr. Cloud Applications Engineer will lead the design, development, integration, and ongoing support of Azure-hosted applications and enterprise cloud services. This senior technical…
Added 9 mins ago
J
Senior Software Engineer
Jobgether
Remote, United States
- $111,000 to $145,000 USD / year
The Senior Software Engineer will contribute to the development, enhancement, and ongoing support of enterprise software applications within a complex healthcare technology environment.…
Added 17 mins ago
Forward Deployed Research Engineer – Enterprise AI Agents
MaxIT Consulting - Max Corporate Group
San Francisco · San Francisco, CA
We are seeking a highly technical Forward Deployed AI Engineer – Agents & Research Systems to build and deploy advanced agent systems for large enterprise environments.
Added 31 mins ago
Senior Platform Engineer – Cloud, DevOps & AKS
Computer Task Group, Inc
New York, NY
CTG is seeking to fill a Senior Platform Engineer – Cloud, DevOps & AKS position for our client.
Added 39 mins ago
Senior Software Engineer, Elixir
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Software Engineer, Elixir based in the United States.
Added 43 mins ago
Senior Robotics Software Engineer
Komatsu America Corp.
Warrendale, PA
Added 43 mins ago
Data Engineer Principal (Enterprise Data Group)
FEDEX CORPORATION AND SUBS 12
Moon Township, PA
Candidates must live within 50 miles of the campus location
Added 45 mins ago
Advanced Packaging Integration Engineer
Advanced Micro Devices, Inc
Austin, TX
We’re looking for an experienced Advanced Package Integration Engineer to drive package process development and product NPI (new product introduction) for AMD’s EPYC server products. You…
Added 45 mins ago
Advanced Packaging Integration Engineer
Advanced Micro Devices, Inc
Santa Clara, CA
We’re looking for an experienced Advanced Package Integration Engineer to drive package process development and product NPI (new product introduction) for AMD’s EPYC server products. You…
Added 46 mins ago
Senior Staff Software Engineer, Generative Retail Ad Formats and LLM Applications
Google
Mountain View, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 47 mins ago
Senior Test Automation Engineer - Local to Pittsburgh, PA
CGI Technologies and Solutions, Inc.
Pittsburgh, PA
We are seeking an experienced Senior Test Automation Engineer with 8+ years of experience in software quality engineering, test automation, and enterprise application testing. The ideal…
Added 47 mins ago
Boomi Integration Engineer - Local to Pittsburgh, PA
CGI Technologies and Solutions, Inc.
Pittsburgh, PA
Build and support reliable enterprise integrations using Boomi. This mid to senior level Integration Engineer will design, develop, deploy, and support integration processes across business…
Added 48 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Harrisburg, PA
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 57 mins ago
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Senior Test Engineer, Mechanical/Fluids
Radiant Industries
El Segundo, CA
- $133,500 to $184,800 USD / year
We are seeking a Senior Test Engineer to drive test operations for the development, qualification, and acceptance of our nuclear microreactor technology, with a primary focus on fluid and…
Added 1 hour ago
Physical AI Senior Engineer
TNA Toyota Motor Engineering & Manufacturing North America, Inc. Company
Georgetown, KY
Toyota’s Manufacturing Innovation & Transformation (MIT) – Manufacturing Center of Excellence is looking for a passionate and highly motivated Physical AI Senior Engineer.

Closed listing

Trellix

Director - Customer Response Engineering

Augusta, ME, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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Jobs in the United States