Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Principal Front-End Engineer, Design Systems
Hewlett Packard Enterprise
Ft. Collins, CO
…opportunities to reuse new capabilities, and the documentation and support teams need for practical adoption. This work sits within Hewlett Packard Enterprise, which brings together data,…
Added 8 mins ago
Senior Project Engineer - Weld
Vermeer Corporation
Pella, IA
5. Develop welding guidelines, instructions, quality requirements, standards, and training. Resolve complex application questions with quality and safety specialists to support compliance.
Added 34 mins ago
Senior Biostatistician
DefinedTalent
Remote, United States
…models and pipelines produce, working across SDTM, ADaM, and TLF production rather than in a statistics…
Added 44 mins ago
Weld Engineer/Welding Engineering Technologist
THE TAYLOR GROUP INC
Louisville, MS
Taylor Defense Products is seeking a highly motivated Weld Engineer or Welding Engineering Technologist to support the development, qualification, production, and continuous improvement of…
Added 55 mins ago
A
Quality Inspector
Aerotek
Carlsbad, CA
- $26 to $28 USD / hour
Inspect incoming or production materials for conformance to engineering drawings, schematics, and specifications.
Added 1 hour ago
Platform Tooling Engineer
GD Information Technology, Inc.
United States
Schedule: CMS business hours (9:00 AM–5:00 PM ET) for non-production support; on-call rotation for 24×7 production support
Added 1 hour ago
Process Engineer, NC Programmer (Onsite)
RTX
United States
Pratt & Whitney’s Columbus Forged Blades Module Center (CFB) is seeking a Process Engineer, Numerical Control (NC) Programmer to join our programming team.
Added 1 hour ago
Graduate Development Program, Associate Engineer, EMS Display and Visualization Specialist
natgridProd
Buffalo, NY
Are you interested in technology, electric grid operations, and the tools that help keep the lights on? As an Associate Engineer on the EMS Display and Visualization team, you’ll support…
Added 1 hour ago
Graduate Development Program, Associate Engineer, EMS Display and Visualization Specialist
natgridProd
Altamont, NY
Are you interested in technology, electric grid operations, and the tools that help keep the lights on? As an Associate Engineer on the EMS Display and Visualization team, you’ll support…
Added 1 hour ago
Graduate Development Program, Associate Engineer, EMS Display and Visualization Specialist
natgridProd
Liverpool, NY
Are you interested in technology, electric grid operations, and the tools that help keep the lights on? As an Associate Engineer on the EMS Display and Visualization team, you’ll support…
Added 1 hour ago
Production Engineer
Olin Corporation
US-NY-Niagara Falls
The Production Engineer provides process technical expertise for day-to-day plant operations, ensure that the plant is operated within applicable standards, and focus on process…
Added 1 hour ago
Process Engineer
PRETIUM
Aurora, IL
The Process Engineer is the plant technical authority for establishing, optimizing, and sustaining capable molding processes. Approximately 80% of the role is focused on hands-on technical…
Added 1 hour ago
Senior PCB Layout Engineer
ASTEMO AMERICAS, INC.
Farmington Hills, MI
This exciting position will support the development and production of automotive embedded electronic
Added 1 hour ago
Order Management Systems Engineer MANHATTAN REQUIRED
David's Bridal
King of Prussia, PA
The Order Management Systems Engineer keeps David's Bridal customer orders moving from checkout to delivery. This role owns daily production support for our Manhattan order management…
Added 2 hours ago
Network Support Engineer, OISL
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
We are seeking a Network Support Engineer for our Network Operations team within the Optical Inter-Satellite Link (OISL) organization. This is a high-impact role where you will be a key…
Added 2 hours ago
CyberArk Engineer Senior
SAIC
Washington, DC
SAIC is currently seeking a CyberArk Engineer Senior to support DOT. As a CyberArk Senior Systems Engineer, you'll play a key role in enhancing our cybersecurity and identity management…
Added 2 hours ago
TT
Product Engineer
True Talent Solutions Partners
San Francisco, CA
- $185,000 to $485,000 USD / year
Build full-stack products that support the operations of an early-stage startup ecosystem, including application workflows, events, and internal tools. You will work closely with product…
Added 2 hours ago
Senior Data Engineer - Clearance Required
LMI
United States
LMI is hiring a Senior Data Engineer to turn fragmented customer data into dependable inputs for national security applications, analytics, and AI. You will build pipelines and data models…
Added 2 hours ago
Staff Data Engineer (CBP)
LMI
United States
This is a senior individual-contributor role for an engineer who can make architectural decisions, build production systems, and raise the technical standard of the team.
Added 2 hours ago
PF
Process Engineer
Perdue Farms, Inc.
Bainbridge, PA
- $89,000 to $133,000 USD / year
Optimize performance and drive continuous improvement across oilseed crushing operations. As a Crush Oilseeds Process Engineer, you will provide technical expertise to improve safety,…
Added 2 hours ago
Software Engineer
CassianRx
Bala Cynwyd, PA
Added 2 hours ago
Sr Cyber Defense Sys Engineer
Constellation
Kennett Square, PA
…brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and…
Added 2 hours ago
DevOps Engineer
SAIC
Washington, DC
SAIC is seeking a qualiﬁed DevOps Engineer to provide comprehensive administration, operational maintenance, and technical support across enterprise software delivery platforms. In this…
Added 2 hours ago
Wi-Fi Engineer, Hardware Reliability (Starlink)
SpaceX
Bastrop, TX
As an RF/Wi-Fi Engineer on the Starlink Reliability team, you will perform telemetry and log analysis as well as hands-on debugging to drive to root cause and corrective action of failed…
Added 2 hours ago
Sr Quality Technician
Lovejoy Curtis LLC
Lebanon, NH
Lead cross-functional change implementation teams (Engineering, Production, Supply Chain, Sales) to ensure robust execution of product/process launches and changes.

Closed listing

Trellix

Director - Customer Response Engineering

Baton Rouge, LA, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

Report this job