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Added 9 mins ago
CO
Outage Coordinator
City of Lubbock
Lubbock, TX
- $46.66 USD / hour
…minimum of five (5) years of experience as an Electric Lineman or Engineer, with progressively responsible experience in electric utility transmission, distribution, substation operations,…
Added 17 mins ago
Propulsion Engineer II - Materials and Processes - Additive Manufacturing
Blue Origin LLC
Seattle, WA
…next generation of rockets for commercial, civil, national security, and human…
Added 48 mins ago
O
Senior Director, Special Projects - Data Center Operations (Nashville, TN)
Oracle
Jefferson City, MO
- $193,600 to $414,400 USD / year
…cross-functional partners across Construction, Engineering, Commissioning, Data Center Operations, Reliability, Procurement, Finance, Safety, and Security. The role requires executive…
Added 49 mins ago
Software Engineer-Developer, Phantom Works Weapons (Associate or Experienced)
The Boeing Company
Saint Charles, MO
The Boeing Company is seeking an Application Software Engineer (Associate or Experienced) to join the Phantom Works Weapons team in St. Charles, MO (St. Louis Area). This team supports…
Added 49 mins ago
Senior Software Engineer - Lab Provisioning & Integration
The Boeing Company
Berkeley, MO
The Boeing Company is currently seeking a Senior Software Engineer - Lab Provisioning & Integration in Berkeley, MO .
Added 55 mins ago
EG
Databricks Data Engineer
Eliassen Group
Cheyenne, WY
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 1 hour ago
Senior Reverse Engineer
Nightwing
Wright Patterson AFB, OH
…CNO/CNE development, hardware emulation, system engineering, and data analytics. Our engineers do more than just work with cutting-edge technology - they ensure the missions succeed for the…
Added 1 hour ago
Principal Reverse Engineer
Nightwing
Wright Patterson AFB, OH
…CNO/CNE development, hardware emulation, system engineering, and data analytics. Our engineers do more than just work with cutting-edge technology - they ensure the missions succeed for the…
Added 1 hour ago
Full-stack Software Engineer
Altamira Technology Corporation
Fairborn, OH
Altamira Technologies has a long and successful history providing innovative solutions throughout the U.S. National Security community. Headquartered in McLean, Virginia, Altamira serves…
Added 1 hour ago
Principal/Sr Principal Software Engineer Guidance Navigation Control (GNC)
Northrop Grumman
Beavercreek, OH
Northrop Grumman Mission Systems is a trusted provider of mission-enabling solutions for global security. Our Engineering and Sciences (E&S) organization pushes the boundaries of…
Added 1 hour ago
C++ Software Engineer, Junior
BOOZ ALLEN HAMILTON INC
Dayton, OH
Job Number: R0240412 C++ Software Engineer, Junior The Opportunity: Develop solution architecture ( SA ) and resolve complex issues in a variety of projects through the implementation of…
Added 1 hour ago
C++ Software Engineer, Junior
BOOZ ALLEN HAMILTON INC
Dayton, OH
Job Number: R0241788 C++ Software Engineer, Junior The Opportunity: Develop solution architecture ( SA ) and resolve complex issues in a variety of projects through the implementation of…
Added 1 hour ago
Engineer/Technical Specialist (Mid – Sr.) | Generation Control Systems Engineering
American Electric Power
Columbus, OH
Engineer -- Responsible to the assigned supervisor for performing intermediate level engineering work activities and projects requiring the application of engineering knowledge in a safe,…
Added 1 hour ago
Software Engineer Senior Manager - Cross Channel Banker Platform
Wells Fargo
COLUMBUS, OH
…including application modernization, cloud readiness, APIs, data, security, resiliency, and…
Added 1 hour ago
EG
Databricks Data Engineer
Eliassen Group
Columbus, OH
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 1 hour ago
Network Engineer IV - Headquarters Network
Edward Jones
Saint Louis, MO
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Added 1 hour ago
IT Architect
BIG TEX HOLDING INC
Addison, TX
Establish guardrails and evaluation practices, and work with Security and Compliance on data handling, access controls, and human review.
Added 1 hour ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Jefferson City, MO
AmexGBT's Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 1 hour ago
SkillBridge - Network / Principal Network Communications Engineer
Northrop Grumman
Ellsworth AFB, SD
As one of the largest global security companies in the world, Northrop Grumman is proud to help our nation’s military personnel navigate their next chapter into civilian careers.…
Added 1 hour ago
EG
Databricks Data Engineer
Eliassen Group
Pierre, SD
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 1 hour ago
Senior Full Stack Developer, Agentic Engineering
FullBloom
Statewide, PA
This role is hired to build agent-first. The Senior Full-Stack Developer, Agentic Engineer is a founding member of a small, new engineering squad building the next generation of…
Added 2 hours ago
M
Senior Machine Learning Engineer / Applied Scientist
Microsoft
BC, CA
- $114,400 to $203,900 CAD / year
We are looking for a Senior Machine Learning Engineer / Applied Scientist to help design, evaluate, and ship the next generation of AI-powered product experiences. The role combines strong…
Added 2 hours ago
EG
Databricks Data Engineer
Eliassen Group
Augusta, ME
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 2 hours ago
EG
Databricks Data Engineer
Eliassen Group
Helena, MT
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 2 hours ago
Site Engineer (Data Centers)
Jacobs
Saint Francisville, LA
As a Site Structural Engineer, you will support construction execution for advanced manufacturing and hyperscale data-center projects, serving as the structural engineering presence in the…

Closed listing

Trellix

Director - Customer Response Engineering

Des Moines, IA, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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