Find work in the United States.

6,304,574 jobs across our US network. How we count

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Scientist, Systems Engineering (Chief Systems Engineer): Sign-on bonus ($50k max) 1
L3Harris Technologies
Fort Wayne, IN
Support/lead data analysis and modeling and simulation
Added 1 min ago
Associate Manager, Integration and Test Engineering 1
L3Harris Technologies
Fort Wayne, IN
Support technical test engineering activities as needed, including test planning, procedure development/execution, data review, requirements verification, and coordination with engineering…
Added 4 mins ago
G
Medical Underwriting Manager
GPAC
Overland Park, KS
- $70,000 to $80,000 USD / year
Lead people. Strengthen underwriting performance. Drive continuous improvement.
Added 5 mins ago
PS
Business Development Representative
Polaris Software
Beverly, MA
- $70,000 to $80,000 USD / year
Track state regulations, traffic and injury data, and local news to spot the right time to engage.
Added 5 mins ago
Customer Success Manager, AI Products - MCP Manager
Usercentrics
NY · New York, NY
Ideally, you have worked with customers in security, developer tools, data infrastructure, or AI software, or have hands-on familiarity with AI agents or Model Context Protocol (MCP).
Added 5 mins ago
Senior Manager of Customer Success
Healthix
NY · New York, NY
…clinicians, care teams, and public health partners have access to the data they need to make informed decisions and deliver better outcomes for the communities they…
Added 5 mins ago
Senior A&R Executive, Pop (Candidate led up to Vice President)
Kobalt Music
Los Angeles, CA
Build and maintain a strong pipeline of signing opportunities through your network, creative relationships, market knowledge, data and industry insight.
Added 5 mins ago
Senior Product Engineer, Internal Tools
CALPAK
Gardena, CA
…oversee broader internal systems, including product master data, integrations, data warehousing, and reporting. This is a hands-on role with end-to-end ownership, from development through…
Added 5 mins ago
I
Chief of Staff
Interlaced
San Diego
- $90,000 to $100,000 USD / year
Interlaced is hiring a high-output Chief of Staff to lead internal strategic projects, use AI to modernize operations, and directly support the CEO. This is a hands-on role with a path to…
Added 5 mins ago
I
Chief of Staff
Interlaced
San Francisco, CA
- $90,000 to $100,000 USD / year
Interlaced is hiring a high-output Chief of Staff to lead internal strategic projects, use AI to modernize operations, and directly support the CEO. This is a hands-on role with a path to…
Added 5 mins ago
PP
Associate Director Clinical Operations
Phathom Pharmaceuticals
Buffalo Grove, IL
- $185,000 to $220,000 USD / year
We are seeking an experienced and strategic Associate Director, Clinical Operations to lead the execution of global clinical development programs and support the advancement of innovative…
Added 5 mins ago
Campaign Marketing Manager
GOVX
San Diego, CA
Lead campaign merchandising across email, landing pages, collection pages, homepage placements, and other GOVX.com modules.
Added 5 mins ago
Credentialing Services Specialist
Dean Dorton
Louisville, KY
…your partners in redefining success through innovation and data-driven strategies. Our experts provide an integrated suite of audit, tax, business management, consulting and technology…
Added 5 mins ago
Credentialing Services Specialist
Dean Dorton
Raleigh, NC
…your partners in redefining success through innovation and data-driven strategies. Our experts provide an integrated suite of audit, tax, business management, consulting and technology…
Added 5 mins ago
Credentialing Services Specialist
Dean Dorton
Cincinnati, OH
…your partners in redefining success through innovation and data-driven strategies. Our experts provide an integrated suite of audit, tax, business management, consulting and technology…
Added 5 mins ago
Credentialing Services Specialist
Dean Dorton
Indianapolis, IN
…your partners in redefining success through innovation and data-driven strategies. Our experts provide an integrated suite of audit, tax, business management, consulting and technology…
Added 5 mins ago
Credentialing Services Specialist
Dean Dorton
Lexington, KY
…your partners in redefining success through innovation and data-driven strategies. Our experts provide an integrated suite of audit, tax, business management, consulting and technology…
Added 5 mins ago
Senior Manager, In-School Opportunities
Baltimore's Promise
Baltimore, MD
…training providers, and other partners; monitor implementation data, in partnership with the CareerBound Actionable Data Lead, and recommend improvements to outcomes, participant…
Added 5 mins ago
Senior Full Stack Engineer
Foresight Works Ltd
NY · New York, NY
The AI buildout runs on physical things: data centers, power, and the supply chains behind them. A single hyperscale campus involves an owner, a general contractor, dozens of trades,…
Added 5 mins ago
Senior Full Stack Engineer
Foresight Works Ltd
San Francisco, CA
The AI buildout runs on physical things: data centers, power, and the supply chains behind them. A single hyperscale campus involves an owner, a general contractor, dozens of trades,…
Added 5 mins ago
Software Engineer (AI Agents)
Fluent, LLC
NY · New York, NY
…worked in Databricks or a comparable lakehouse, or you have the data engineering depth to get productive there quickly. You are comfortable sitting with a support lead or an account…
Added 5 mins ago
Senior Platform Engineer
Foresight Works Ltd
NY · New York, NY
The AI buildout runs on physical things: data centers, power, and the supply chains behind them. A single hyperscale campus involves an owner, a general contractor, dozens of trades,…
Added 5 mins ago
Senior Platform Engineer
Foresight Works Ltd
San Francisco, CA
The AI buildout runs on physical things: data centers, power, and the supply chains behind them. A single hyperscale campus involves an owner, a general contractor, dozens of trades,…
Added 5 mins ago
Applied AI Engineer
Foresight Works Ltd
NY · New York, NY
The AI buildout runs on physical things: data centers, power, and the supply chains behind them. A single hyperscale campus involves an owner, a general contractor, dozens of trades,…
Added 5 mins ago
Applied AI Engineer
Foresight Works Ltd
San Francisco, CA
The AI buildout runs on physical things: data centers, power, and the supply chains behind them. A single hyperscale campus involves an owner, a general contractor, dozens of trades,…

Trellix

Director - Customer Response Engineering

Honolulu, HI, United States

Base Pay Range: $225K-275K.

Apply About employer

Applications open in a new tab.

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Original job description

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

Apply About employer

Report this job