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Added 1 min ago
O
Lead Principal Core Infrastructure Engineer
Oracle
Nashville, TN
- $146,300 to $306,400 USD / year
…and directs incident response and RCAs. Architects advanced security controls, drives remediation and compliance, and delivers enterprise‑level automation (IaC) and change strategies…
Added 1 min ago
O
Lead Principal Core Infrastructure Engineer
Oracle
Nashville, TN · Seattle, WA
- $146,300 to $306,400 USD / year
Drive engineering best practices for system correctness, data integrity, security, compliance, and operational readiness across distributed environments.
Added 3 mins ago
Sr. Software Engineer - IT Software Engineering
Elastic
United States
…structured and unstructured data - securing and protecting private information more effectively - Elastic’s complete, cloud-based solutions for search, security, and observability help…
Added 6 mins ago
Electrical Engineer I
Sierra Nevada Corporation
Lone Tree, CO
…humanity through technology and imagination! As an Electrical Engineer I, you will be involved in the initial phases of research, design, and development of electrical/electronic systems…
Added 13 mins ago
Manager, DevOps Enterprise Architect
Amyris, Inc.
Remote, United States
Education: Bachelor’s degree or higher in Computer Science, Information Technology, or a related field, or equivalent practical experience; relevant cloud certifications (e.g., Google…
Added 21 mins ago
Senior Software Engineer, AI/ML, Google Cloud Platforms
Google
Kirkland, WA
…change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search.…
Added 24 mins ago
Principal/Senior Principal Space Systems Engineer Mission Architect*
Northrop Grumman
Chantilly
…delivers advanced spacecraft and mission systems for space security missions. The ideal candidate will bring substantial experience or demonstrated technical depth in spacecraft…
Added 25 mins ago
Chief Engineer Level 5 - Linthicum
Northrop Grumman
Baltimore
At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and software-secure technology…
Added 25 mins ago
Principal/Senior Principal Space Systems Engineer Interface Management*
Northrop Grumman
Chantilly
As a Space Systems Engineer, you’ll help shape the spacecraft and mission across the full lifecycle - from mission architecture and concept development through detailed analysis,…
Added 25 mins ago
Engineer Technical Services (Peculiar Support Equipment )
Northrop Grumman
Port Hueneme
Northrop Grumman Mission Systems is a trusted provider of mission-enabling solutions for global security. We have a wide portfolio of secure, affordable, integrated, and multi-domain…
Added 25 mins ago
NG
2027 Software Testing Engineering Intern - Apopka FL
Northrop Grumman
Apopka
- $18.5 to $41.5 USD / hour
Northrop Grumman Mission Systems is a trusted provider of mission-enabling solutions for global security. We have a wide portfolio of secure, affordable, integrated, and multi-domain…
Added 25 mins ago
Principal/Senior Principal Space Systems Engineer Software Test*
Northrop Grumman
Chantilly
As a Space Systems Engineer, you’ll help shape the spacecraft and mission across the full lifecycle - from mission architecture and concept development through detailed analysis,…
Added 26 mins ago
Architectural Facilities Engineer - Level 3 or 4
Northrop Grumman
Clearfield
…the title for this role will be either a Principal Facilities Engineer Level 3 or a Senior Principal Facilities Engineer Level 4 based on qualifications. This role will develop site and…
Added 28 mins ago
Digital Hardware Design Engineer Co-op (Winter/Spring)(Onsite)
United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 28 mins ago
Digital Hardware Design Engineer Co-op (Summer/Fall 2027)(Onsite)
United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 32 mins ago
Engineer lead (Java) - ST, Seattle WA
Starbucks Coffee Company
Seattle
Implements all technologies in accordance with Information Security's guiding principles for highly sensitive data
Added 38 mins ago
Senior Software Engineer
BAE Systems
Nashua, NH
Job Description BAE Systems is seeking a Senior Software Engineer to join the Digital Architecture Team (DAT) in Nashua, NH. DAT provides shared digital platforms and forward-deployed…
Added 42 mins ago
J
Mechanical Design Engineer
Jobot
Milton, GA
- $125,000 to $155,000 USD / year
We are seeking a talented Mechanical Design Engineer to join our growing engineering team. The ideal candidate will have experience designing and developing electronic security,…
Added 43 mins ago
Senior Electronics Design and Analysis Engineer
Castelion Corporation
Torrance, CA · Torance, CA
This position may require access to classified information or restricted U.S. Government sites, systems, or information, as determined by the Company and/or applicable U.S. Government…
Added 44 mins ago
Principal Systems Engineer
Motorola Solutions, Inc.
NC · GA · AL · IL · SC · OH · TX · MS · IN · WI · KS
Create design documents and drawings to provide information to project teams about system construction and configuration (Familiarity with Microsoft, Google, etc. office…
Added 44 mins ago
Principal Systems Engineer
Motorola Solutions, Inc.
KY · NC · GA · FL · IL · SC · NM · OH · TX · AZ · IN · TN
Create design documents and drawings to provide information to project teams about system construction and configuration (Familiarity with Microsoft, Google, etc. office…
Added 44 mins ago
Senior Systems Engineer
Motorola Solutions, Inc.
FL · IL · GA · NM · AZ
Create design documents and drawings to provide information to project teams about system construction and configuration (Familiarity with Microsoft, Google, etc. office…
Added 48 mins ago
Senior Workday Security Engineer
CVS Shared Services Resources LLC
Remote, United States
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 53 mins ago
VB
Associate Director - Solutions Architect
Verizon Business Ntwk Srvs LLC
Ashburn, VA · Hilliard, OH · Boston, MA · Cary, NC · Temple Terrace, FL · Basking Ridge, NJ
- $155,000 to $270,000 USD / year
…Verizon differentiated complex solutions (including network, security,…
Added 53 mins ago
Senior Data Engineer
General Motors LLC
Austin, TX · Warren, MI
…and collaborate with the team when changes cross service or system boundaries. This role does not include people-management responsibilities or ownership of team-wide architecture or…

Closed listing

Trellix

Director - Customer Response Engineering

Honolulu, HI, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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