Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Hardware Engineer
NCR VOYIX
ATLANTA, GA
The Hardware Engineer will be part of a globally distributed Hardware and Lifecycle Engineering team providing advanced technical support for NCR Voyix point-of-sale and Self Checkout…
Added 2 mins ago
Information Security Specialist
Ultium Cells LLC
Warren, OH
Bachelor's Degree in Information Security or similar field required.
Added 3 mins ago
UA
Electrical Engineer
U.S. Army Corps of Engineers
Walla Walla, WA
- $99,954 to $127,443 USD / year
Serve as a senior (GS-12) or developmental senior (GS-11) engineer carrying out assignments independently using professional judgment in planning and initiating work techniques and…
Added 3 mins ago
VH
Healthcare Engineer - Project Engineer
Veterans Health Administration
Seattle, WA
- $62,504 to $141,154 USD / year
The position serves as a Project Engineer at Puget Sound Health Care System (VAPSHCS). This position performs project planning, produces designs, manages designs, manages construction, and…
Added 3 mins ago
VH
Healthcare Engineer - Project Engineer
Veterans Health Administration
Seattle, WA
- $62,504 to $141,154 USD / year
The position serves as a Project Engineer at Puget Sound Health Care System (VAPSHCS). This position performs project planning, produces designs, manages designs, manages construction, and…
Added 6 mins ago
R
Associate Consultant, Environmental Engineer/Geologist
Ramboll
Houston, Texas, TX
- $61,337 to $76,671 USD / year
Overseeing and managing remedial activities in the field, ensuring technical quality and safety.
Added 6 mins ago
EB
Engineering Aide (Part-time)
East Bay Municipal Utility District
Oakland, CA
- $6,254 to $7,602 USD / month
- Part-time
Supporting the Project Engineer with site visits and field data collection.
Added 6 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Tomah, WI
- $50,460 to $116,362 USD / year
The position serves as a Healthcare Engineer at the Department of Veterans Affairs (VA) Healthcare System, VHATOM Medical Center. This position performs project planning, produces designs,…
Added 7 mins ago
Information System Security Officer (Onsite) - Tucson, AZ
Military Spouse Jobs & VetJobs
United States
…to join our team of professionals as a Cybersecurity Officer/Field Service Engineer. The qualified candidate will be working with the field engineering team to support and maintain Compass…
Added 8 mins ago
R&D Eng SME (SRM)
General Dynamics Ordnance & Tactical Systems
Huntsville, AL
We are seeking a R&D Engineer (SME) to lead advanced research and development for Solid Rocket Motor (SRM) technologies. This role drives feasibility studies, applied research, design,…
Added 9 mins ago
Service Engineer I
Accelleron US Inc.
USA: Deer Park, TX
Associate Degree in a technical field with 1+ year of related experience; OR
Added 9 mins ago
Architectural Engineer
Enterprise Precast Concrete
Omaha, NE
…business growth, we are currently seeking an Architectural Engineer to join our award-winning…
Added 9 mins ago
Quality Engineer
Enterprise Precast Concrete
Omaha, NE
…site furnishings and design/build consultation. The Quality Engineer will report to the Quality Control Manager within the Operations…
Added 9 mins ago
Senior Software Development Engineer, Motion Planning - Autonomous Vehicles
NVIDIA USA
CA
We are seeking an experienced Motion planning senior software development engineer to develop key features for our autonomous driving platform. In this role, you will work on a mix of…
Added 9 mins ago
Senior Perception AI Engineer - Autonomous Vehicles
NVIDIA USA
CA
MS or PhD or equivalent experience in Computer Science, Electrical Engineering, Robotics, or a related field, or equivalent experience
Added 9 mins ago
Semantic Data and AI Engineer
Enterprise Knowledge
Remote, United States
Enterprise Knowledge (EK) is hiring a full-time Semantic Data and AI Engineer to join our growing Semantic Engineering and AI Practice. In this role, you will be responsible for designing…
Added 9 mins ago
ET
Founding GTM Engineer
EQL Tech
San Francisco, CA
- $120,000 to $170,000 USD / year
Founding GTM Engineer (Series A Fintech / EdTech)
Added 9 mins ago
ET
Founding GTM Engineer
EQL Tech
Phoenix, AZ
- $120,000 to $170,000 USD / year
Founding GTM Engineer (Series A Fintech / EdTech)
Added 11 mins ago
G
Project Engineer - Heavy Civil
GPAC
Cuyahoga Falls, OH
- $70,000 to $100,000 USD / year
Position Overview We are seeking a Project Engineer to support heavy highway and bridge projects, working closely with Project Managers, Superintendents, and field teams on DOT and…
Added 12 mins ago
G
Project Engineer - Geotechnical & Heavy Civil
GPAC
Golden, CO
- $70,000 to $100,000 USD / year
We are seeking a Project Engineer to support geotechnical and heavy civil construction projects across multiple locations. This is a heavily travel-based position, requiring extended time…
Added 14 mins ago
NC
Environmental Engineer
National Cemetery Administration
Washington, DC
- $143,913 to $187,093 USD / year
Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1 , or licensure as a Professional Engineer (PE) by any State, the…
Added 14 mins ago
BO
Civil Engineer
Bureau of Reclamation
Lakewood, CO
- $140,239 to $182,316 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT) , or licensure as a Professional Engineer (PE) by any State, the…
Added 14 mins ago
VH
Engineering Technician
Veterans Health Administration
Charleston, SC
- $74,678 to $97,087 USD / year
The incumbent works under the general supervision of a Supervisory General Engineer.
Added 15 mins ago
Ford Racing Vehicle Engineering Lead, Feature & Software Delivery
Ford
Allen Park, MI · Allen Park
The Vehicle Engineering – Features & Human Factors Engineer will lead the integration of customer needs, human-centered design, HMI, selectable drive modes, ergonomics, and vehicle features…
Added 17 mins ago
CB
Information Security Engineer
Congressional Budget Office
Washington, DC
- $120,000 to $185,000 USD / year
…agency seeks a skilled and experienced Information Security Engineer to manage an effective program to protect its information…

Closed listing

Trellix

Director - Customer Response Engineering

Honolulu, HI, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Added 13 hours ago
Regional Lead - Project Manager, Direct Purchasing
Consigli Construction · Remote
Added 13 hours ago
Regional Lead - Project Manager, Direct Purchasing
Consigli Construction · Remote
Added 13 hours ago
Regional Lead - Project Manager, Direct Purchasing
Consigli Construction · Remote
Added 1 day ago
Senior Juniper SRX Firewall Engineer
Symmetrio · Remote

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

Report this job