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Added 5 mins ago
Business Information/Systems Specialist - Transportation/Infrastructure
Scott County
Shakopee, MN
Defines, designs, and implements business process improvements through the use of software system enhancements, integration, and delivery of internal and external web-based applications and…
Added 5 mins ago
Sr. Solutions Engineer
Fortra LLC. ( HelpSystems LLC )
Eden Prairie, MN
We are seeking an experienced and highly skilled Senior Solutions Engineer to join our Sales
Added 5 mins ago
IT Cloud Engineer, Engineering Platform Automation
Mayo Clinic
Rochester, MN
This role serves as the technical product owner and lead engineer for the Engineering Front Door platform, partnering with the Cloud Center of Excellence (CCoE), Cloud Platform Engineering,…
Added 5 mins ago
SI
Systems Application Engineer II
SICK, Inc.
Minneapolis, MN
- $83,640 to $126,500 USD / year
As a Systems Application Engineer II, you will play a pivotal role in shaping intelligent automation solutions across North America. You'll partner with sales, industry teams, integrators,…
Added 5 mins ago
GCO Corp Sr Account Dir
Medtronic
Minneapolis, MN
Responsible for developing and maintaining Senior/C-Suite level relationships with strategic partners and working with them to identify and qualify new business opportunities.
Added 5 mins ago
Manufacturing Engineer Intern
TSI, Inc.
Saint Paul, MN
Depending on business needs and project assignments, responsibilities may include:
Added 12 mins ago
C
Technical Systems Engineer II (Full-Time) - United States
Cisco
RTP, NC
- Full-time
As a Technical Systems Engineer, you will maintain the health and performance of our cloud development environments to prevent system downtime. Build automated deployment workflows to…
Added 12 mins ago
Technical Systems Engineer (Hybrid)
Cisco Systems, Inc.
San Jose, CA · RTP, NC
As a Technical Systems Engineer with Commerce Product Management & Engineering (part of Cisco IT), You will be at the forefront of sustaining, monitoring, and troubleshooting critical…
Added 12 mins ago
Offensive Security AI Engineer
Micron Technology, Inc.
Boise, ID
The Offensive Security AI Engineer will plan and implement adversary-informed security testing across Micron's technology environment. The role is intentionally broader than AI security:…
Added 13 mins ago
Staff Software Engineer
Cisco Systems, Inc.
Remote, United States
Translate customer and business needs into clear technical solutions, making thoughtful trade-offs that balance speed, quality, and reliability.
Added 24 mins ago
Senior Software Engineer, AI/ML Network Engineering
Cisco Systems, Inc.
Milpitas, CA
Join the Infrastructure Engineering team as a Software Engineer and help redefine how networking problems are solved. You will develop innovative software for next-generation networking…
Added 43 mins ago
BC
Construction Project Engineer
Baker Concrete Const
Littleton, CO
- $68,000 to $88,000 USD / year
The Project Engineer supports field activities and spends a majority of time working with the Project Manager supporting project administration on multiple small projects, or one medium to…
Added 48 mins ago
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(USA) Senior, Software Engineer
Walmart
SUNNYVALE, CA
- $117,000 to $234,000 USD / year
Collaborate with stakeholders to translate business needs into technical requirements and define success metrics.
Added 50 mins ago
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Software Engineer II | Bentonville, Arkansas
Walmart
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
As a Software Engineer II, you will deliver high-quality software solutions by collaborating with cross-functional teams to design, develop, and maintain scalable applications and services.…
Added 50 mins ago
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Staff, Data Engineer | Bentonville, Arkansas
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
Walmart is seeking a Staff Data Engineer to design and implement scalable data solutions that support business objectives across multiple domains. This role involves translating complex…
Added 50 mins ago
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(USA) Staff, Data Engineer
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
As a Staff Data Engineer at Walmart, you will design and implement scalable data solutions that align with business strategies and regulatory requirements. This role involves translating…
Added 53 mins ago
BU
Controls 1 Engineer
Blue United Sourcing
Garland, TX
- $80,000 to $83,000 USD / year
Blue United Sourcing is partnering with a global manufacturing leader to identify a Manufacturing Controls 1 Engineer for its Garland, Texas facility. This is an opportunity to join an…
Added 53 mins ago
BU
Controls 1 Engineer
Blue United Sourcing
Houston, TX
- $80,000 to $83,000 USD / year
Blue United Sourcing is partnering with a global manufacturing leader to identify a Manufacturing Controls 1 Engineer for its Garland, Texas facility. This is an opportunity to join an…
Added 53 mins ago
BU
Controls 1 Engineer
Blue United Sourcing
Milwaukee, WI
- $80,000 to $83,000 USD / year
Blue United Sourcing is partnering with a global manufacturing leader to identify a Manufacturing Controls 1 Engineer for its Garland, Texas facility. This is an opportunity to join an…
Added 53 mins ago
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Controls 1 Engineer
Blue United Sourcing
St. Louis, MO
- $80,000 to $83,000 USD / year
Blue United Sourcing is partnering with a global manufacturing leader to identify a Manufacturing Controls 1 Engineer for its Garland, Texas facility. This is an opportunity to join an…
Added 53 mins ago
BU
Controls 1 Engineer
Blue United Sourcing
Dallas, TX
- $80,000 to $83,000 USD / year
Blue United Sourcing is partnering with a global manufacturing leader to identify a Manufacturing Controls 1 Engineer for its Garland, Texas facility. This is an opportunity to join an…
Added 53 mins ago
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Controls 1 Engineer
Blue United Sourcing
Fort Worth, TX
- $80,000 to $83,000 USD / year
Blue United Sourcing is partnering with a global manufacturing leader to identify a Manufacturing Controls 1 Engineer for its Garland, Texas facility. This is an opportunity to join an…
Added 53 mins ago
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PLC and HMI Controls Engineer, Manufacturing
Blue United Sourcing
Garland, TX
- $80,000 to $83,000 USD / year
Blue United Sourcing is partnering with a global manufacturing leader to identify a Manufacturing Controls 1 Engineer for its Garland, Texas facility. This is an opportunity to join an…
Added 53 mins ago
BU
PLC and HMI Controls Engineer, Manufacturing
Blue United Sourcing
Dallas, TX
- $80,000 to $83,000 USD / year
Blue United Sourcing is partnering with a global manufacturing leader to identify a Manufacturing Controls 1 Engineer for its Garland, Texas facility. This is an opportunity to join an…
Added 53 mins ago
BU
PLC and HMI Controls Engineer, Manufacturing
Blue United Sourcing
Fort Worth, TX
- $80,000 to $83,000 USD / year
Blue United Sourcing is partnering with a global manufacturing leader to identify a Manufacturing Controls 1 Engineer for its Garland, Texas facility. This is an opportunity to join an…

Closed listing

Trellix

Director - Customer Response Engineering

Tallahassee, FL, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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