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Added 3 mins ago
C
Senior .NET Full Stack Engineer with C#
Cognizant
Tallahassee, FL
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 3 mins ago
Sr Project Manager - AI Data Centers
Jacobs
North Miami Beach, FL · Orlando, FL
This is your opportunity to elevate your career to the next level - leading complex, multi-discipline programs as a Senior Project Manager (CA) Lead, across OE, EPCM, and Design-Build…
Added 3 mins ago
A
Google Senior Data Engineer
Accenture
Orlando, FL · Miami, FL · St. Petersburg, FL
- $94,400 to $266,300 USD / year
A hands-on Engineer with foundational experience in Data Engineering, Analytics, or Machine Learning - now building deep expertise in Google Cloud Platform (GCP). You are eager to apply…
Added 3 mins ago
A
Google Data Specialist
Accenture
Miami, FL · Orlando, FL · St. Petersburg, FL
- $70,350 to $196,000 USD / year
A hands-on Specialist with foundational experience in Data Engineering, Analytics, or Machine Learning - now building deep expertise in Google Cloud Platform (GCP). You are eager to apply…
Added 3 mins ago
C
Senior Full Stack Engineer – .NET & C#
Cognizant
Tallahassee, FL
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 16 mins ago
Senior Snowflake Engineer
Jobgether
Remote, United States
…data solutions for clients across a range of industries. As a Senior Snowflake Engineer, you will play a key role in building, optimizing, and maintaining robust data transformations and…
Added 22 mins ago
Senior Solutions Engineer
DomainTools
Remote, United States
For more than 25 years, the world's most advanced security teams have relied on DomainTools to identify malicious infrastructure before attacks happen. This is not a company coasting on…
Added 22 mins ago
Senior Software Engineer
DomainTools
Remote, United States
DomainTools is hiring a Senior Software Engineer to join our Engineering Team. This role is perfect for a creative problem-solver with deep expertise in large-scale data engineering and a…
Added 22 mins ago
Senior Software Engineer
DomainTools
Remote, United States
DomainTools is hiring a Senior Software Engineer to join our Engineering Team. This role is perfect for a creative problem-solver with deep expertise in large-scale data engineering and a…
Added 22 mins ago
Senior Software Engineer
DomainTools
Remote, United States
DomainTools is hiring a Senior Software Engineer to join our Engineering Team. This role is perfect for a creative problem-solver with deep expertise in large-scale data engineering and a…
Added 22 mins ago
Senior Software Engineer
DomainTools
Remote, United States
DomainTools is hiring a Senior Software Engineer to join our Engineering Team. This role is perfect for a creative problem-solver with deep expertise in large-scale data engineering and a…
Added 22 mins ago
Senior Product Marketing Manager
DomainTools
Remote, United States
The world's most advanced security teams rely on DomainTools to identify malicious infrastructure before it's used against them. We're not a company coasting on legacy. We're in an active…
Added 22 mins ago
Senior Product Marketing Manager
DomainTools
Remote, United States
The world's most advanced security teams rely on DomainTools to identify malicious infrastructure before it's used against them. We're not a company coasting on legacy. We're in an active…
Added 22 mins ago
Senior Product Marketing Manager
DomainTools
Remote, United States
The world's most advanced security teams rely on DomainTools to identify malicious infrastructure before it's used against them. We're not a company coasting on legacy. We're in an active…
Added 22 mins ago
Senior Product Marketing Manager
DomainTools
Remote, United States
The world's most advanced security teams rely on DomainTools to identify malicious infrastructure before it's used against them. We're not a company coasting on legacy. We're in an active…
Added 22 mins ago
Senior Product Marketing Manager
DomainTools
Remote, United States
The world's most advanced security teams rely on DomainTools to identify malicious infrastructure before it's used against them. We're not a company coasting on legacy. We're in an active…
Added 44 mins ago
Senior Advisor-536430-A
Delaware Nation Industries
Arlington, VA
Develops senior-level analytical assessments on approaches to simplifying standards to expand local architect/engineer and contractor participation (including RELFO efforts), evaluating…
Added 44 mins ago
Senior Linux System Administrator - 306502
Delaware Nation Industries
Dahlgren, VA
Delaware Nation Industries is seeking a Linux System Administrator – Senior to provide advanced systems administration and engineering support for the Air Force Joint Worldwide Intelligence…
Added 1 hour ago
Senior Project Engineer - Weld
Vermeer Corporation
Pella, IA
…equivalent; or the ability to gain within first year in position. Senior Certified Welding Inspector, Certified Welding Supervisor, Certified Welding Engineer, Professional Engineer, or…
Added 2 hours ago
Senior Engineer, Advanced Quality (Onsite)
Stryker Employment Company, LLC
Portage, MI
As the Senior Engineer, Advanced Quality you will support quality engineering throughout new product development. In this role, you will lead design quality activities across risk…
Added 2 hours ago
PKI Engineer, Senior
BOOZ, ALLEN & HAMILTON, INC.
Laurel, MD
As an Identity and Access Management ( IAM ) engineer at Booz Allen, you'll play a critical role in the world of IAM and Zero T rus t. In this role, you'll support large-scale PKI projects…
Added 3 hours ago
H
Project Engineer II (Geotechnical)- Chantilly, VA
Hillis-Carnes
Chantilly, VA
- $80,000 to $120,000 USD / year
Hillis-Carnes Engineering Associates is a top tier, multi-disciplined engineering firm with advanced capabilities in geotechnical and geostructural engineering, environmental consulting,…
Added 3 hours ago
Platform Tooling Engineer
GD Information Technology, Inc.
United States
…troubleshooting technical issues; and escalating complex problems to senior engineering…
Added 3 hours ago
Graduate Development Program, Associate Engineer, Asset Strategy
natgridProd
Northboro, MA
Interested in using data and engineering to help shape the future of the electric grid? As an Associate Engineer on National Grid's Asset Strategy team, you'll help identify where and how…
Added 3 hours ago
Graduate Development Program, Associate Technology Engineer, Technology Engineering
natgridProd
Northboro, MA
…systems that help keep the lights on? As an Associate Technology Engineer on the Technology Engineering team, you’ll support the applications that help National Grid monitor and manage the…

Closed listing

Trellix

Director - Customer Response Engineering

Santa Fe, NM, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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