Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 8 mins ago
Transformer Team Leader
GE Grid Solutions, LLC
United States
…electrical testing, and customer handover of critical power infrastructure while meeting rigorous safety, quality, schedule, and cost…
Added 8 mins ago
Commissioning Protection Engineer
GE Grid Solutions, LLC
United States
…testing, troubleshooting, and customer handover of critical power infrastructure - including transmission substations, generation plants, and HVDC systems - while meeting rigorous safety,…
Added 8 mins ago
SCADA Commissioning Engineer
GE Grid Solutions, LLC
Remote, United States
…configuration, troubleshooting, and customer handover of critical power infrastructure automation - including transmission substations, generation plants, and renewable energy integration…
Added 8 mins ago
UO
Director of Project Delivery (0089088)
University of Hawaii
Honolulu, HI
- $129,732 to $233,508 USD / year
Conceptualizes innovative plans and develops and implements strategies related to infrastructure and capital improvement needs in the best interests of the University.
Added 9 mins ago
Cloud Solutions Architect
Rapid Cycle Solutions, LLC
Springfield · Springfield, VA
Identify cross-domain dependencies, gaps, redundancies, constraints, risks, and considerations across infrastructure, applications, data, security, identity, cloud, and network.
Added 10 mins ago
O
Lead Software Engineer - City
OKC
OKLAHOMA CITY, OK · Oklahoma City, OK
- $39.52 to $60.39 USD / hour
Added 15 mins ago
CA
Senior Manager, Upward Mobility
CAPITAL AREA FOOD BANK
Washington, DC
- $86,300 to $116,800 USD / year
…food insecurity. As the anchor in the area’s hunger relief infrastructure, the food bank provided more than 60 million meals to people in need last year, by supplying food to hundreds of…
Added 15 mins ago
CA
Manager, Transportation & Logistics
CAPITAL AREA FOOD BANK
Washington, DC
- $73,400 to $94,400 USD / year
…food insecurity. As the anchor in the area’s hunger relief infrastructure, the food bank provided more than 60 million meals to people in need last year, by supplying food to hundreds of…
Added 15 mins ago
Science/Engineering Program Manager 2/3
Los Alamos National Laboratory
Los Alamos, NM
Provides programmatic coordination for software development, technical data management, laboratory equipment, IT infrastructure, workshops, and other operational activities within the…
Added 15 mins ago
Business Development Director - Directed Energy Systems, International
AeroVironment
Albuquerque, NM
…can support layered air defense, protect forces and critical infrastructure, and address the growing threat posed by unmanned aircraft…
Added 15 mins ago
CADD Operator II
Curia
Albuquerque, NM
Lead field verification processes for process piping systems, electrical distribution equipment, panel boards, valving, and other infrastructure to ensure precise documentation of designs.
Added 15 mins ago
Clinical Testing Automation Analyst
Highmark Health
Santa Fe, NM
Information Technology Infrastructure Library (ITIL)
Added 15 mins ago
Associate Software Engineer
Highmark Health
Santa Fe, NM
Experience with Oracle Cloud Infrastructure (OCI) services and API-led integration architectures.
Added 15 mins ago
AT
Senior Software Engineer
Akamai Technologies, Inc.
Santa Fe, NM
- $121,400 to $218,600 USD / year
Building modular infrastructure and product services.
Added 15 mins ago
Director - Customer Response Engineering
Trellix
Santa Fe, NM
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
Added 15 mins ago
HR Director, Insights
Meta
Santa Fe, NM
Experience supporting infrastructure, technical, or revenue-generating organizations
Added 16 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Santa Fe, NM
…with those teams, and design and build of enterprise security infrastructure remains with Information Security Architecture and Engineering. The Administrator does not set or self-attest…
Added 16 mins ago
Associate Cobol Technical Analyst
Highmark Health
Santa Fe, NM
…systems. Technical domains include, but are not limited to, Infrastructure, Networking/Telecommunications, Release Management, and Application/Platform…
Added 16 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Santa Fe, NM
- $152,000 to $222,000 USD / year
Partner on infrastructure. Work with CTO Architecture & Data, which owns the Amazon Web Services (AWS) tech stack, the Data Flow Engine, and architecture review, so platform needs are…
Added 18 mins ago
GE
Principal Technical Product Manager, Data & Platform
General Electric Company
United States
- $152,000 to $222,000 USD / year
Partner on infrastructure. Work with CTO Architecture & Data, which owns the Amazon Web Services (AWS) tech stack, the Data Flow Engine, and architecture review, so platform needs are…
Added 21 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Providence, RI
- $152,000 to $222,000 USD / year
Partner on infrastructure. Work with CTO Architecture & Data, which owns the Amazon Web Services (AWS) tech stack, the Data Flow Engine, and architecture review, so platform needs are…
Added 21 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Providence, RI
- $131,000 to $174,000 USD / year
Experience leveraging AI-enabled operational tools and automation to streamline infrastructure support, reduce manual effort, and improve service reliability.
Added 25 mins ago
S
Senior Director, Strategic Offers & Storytelling
Sodexo
NORTH BETHESDA, MD
- $156,230 to $242,550 USD / year
Experience working across enterprise technology domains such as applications, infrastructure, digital products, data analytics, and AI solutions.
Added 25 mins ago
Program Manager w/Public Trust
TekSynap
Suitland, MD
…all contract operations supporting a large federal enterprise infrastructure and end-user support environment. Serve as the primary interface with Government leadership and oversee delivery…
Added 25 mins ago
SAP Middleware Developer
Maximus
Aberdeen Proving Ground, MD
The SAP Middleware Developer maintains, enhances, supports, and administers SAP Process Integration (PI) interfaces and associated middleware technologies. The role supports the design,…

Closed listing

Trellix

Director - Customer Response Engineering

Providence, RI, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

Report this job