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Senior Hardware Engineer
Microsoft
CA · WA · TX · NC · OR · Mountain View, CA · Redmond, WA · Austin, TX · Raleigh, NC · Hillsboro, OR · Mountain View · Redmond · Austin · Raleigh · Hillsboro
- $119,800 to $261,000 USD / year
…AI, and agentic workflows. We are looking for a Sr. Hardware Engineer to solve challenging hardware, firmware, software, and system-level problems across Microsoft’s Global Azure Cloud…
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*Child* Senior Software Engineer
Microsoft
United States
- $119,800 to $261,000 USD / year
…infrastructure, designed to autonomously manage the network system. We continuously innovate to improve the agility, scalability, reliability, security, and cost-effectiveness of our…
Added 7 mins ago
Staff Systems Engineer - AV Platform
General Motors
Jefferson City, MO
As a Senior Systems Engineer, you will be at the heart of this transformation-leading systems engineering efforts that ensure seamless integration of sensors and compute platforms. This…
Added 23 mins ago
Neutron, Gamma, and Particle Sensing Systems Engineer (R&D Engineer 4)
Los Alamos National Laboratory
Los Alamos, NM
…Implementation group (ISR-7) is seeking an experienced systems engineer to join our diverse and collaborative team. As a member of ISR-7, your role will be to translate mission needs into…
Added 23 mins ago
Mechanical Engineering DE Analysis, Mid-level to Senior
AeroVironment
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AeroVironment is seeking a Mechanical Engineer with a strong background in engineering analysis to support the development of advanced directed energy systems. This role will focus on the…
Added 29 mins ago
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Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Providence, RI
- $131,000 to $174,000 USD / year
Serve as the senior technical operations authority across engineering application pods (software, hardware and electronic design, and project and portfolio management tools) for US and UK…
Added 33 mins ago
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TekSynap
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We are seeking a Senior Cloud Engineer – AWS.
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Added 43 mins ago
Chief Engineer (Staff Engineer)
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San Francisco · San Francisco, CA
We are recruiting a Chief Engineer (Staff Engineer) for a profitable, venture-backed company building agentic AI technology for the financial services industry.
Added 48 mins ago
Sr. Reliability Engineer
Chemours
Fayetteville, NC
Chemours is seeking a Senior Reliability Engineer to join our Asset Care team. This position will be located at an APM Manufacturing Site and report directly to the Manufacturing Excellence…
Added 48 mins ago
Application Engineer II (PAS-X) - SDF
Novo Nordisk
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Responsible for ensuring reliable & consistent operation of identified local manufacturing applications. Improve reliability of process control systems to meet current & projected customer,…
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Senior Machine Learning Engineer III ***Raleigh, NC***
RELX INC
Raleigh, NC
We are seeking a Consultant-level Machine Learning Engineer to lead the implementation and scaling of AI systems for legal products. This role focuses on how to build and scale - owning…
Added 48 mins ago
Software Development Engineer, DevX LIFT
Amazon
Raleigh, NC
…having a great time designing the Future? We are looking for senior Software Development Engineers to help us make this vision a reality. Join…
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Senior Embedded Systems Verification Engineer
Eaton Corporation
Raleigh, NC
Eaton’s Critical Power Solutions Division (CPS) is seeking an Embedded Systems Verification Sr. Engineer. This position can be based on a hybrid basis in Raleigh, NC. Relocation is…
Added 49 mins ago
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Senior Site Reliability Engineer (Open for Remote)
Cognizant
Charlotte, NC
- $79,240 to $133,500 USD / year
As a Senior Site Reliability Engineer, you will make an impact by strengthening the reliability, stability, availability, and operational performance of a mission-critical application…
Added 49 mins ago
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Senior Site Reliability Engineer (Open for Remote)
Cognizant
Charlotte, NC
- $79,240 to $133,500 USD / year
As a Senior Site Reliability Engineer, you will make an impact by strengthening the reliability, stability, availability, and operational performance of a mission-critical application…
Added 1 hour ago
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Senior Platform Software Engineer
Oracle
Nashville, TN
- $87,800 to $209,500 USD / year
As a Senior Software Engineer you will own software architecture and development of Oracle's GenAI Agent Platform. You should be both a rock solid coder and a distributed systems…
Added 1 hour ago
Lead Director Product Membership
CVS Health
Remote, United States
Technical Execution & System Architecture: Oversee the day-to-day delivery of software releases, data pipelines, and system integrations (Salesforce/CRM, Epic EHR, and proprietary HCD…
Added 1 hour ago
Staff Software Architect
CVS Health
Concord, NH
…the Clinical Insights Engine team at CVS Health. This is a senior individual contributor role with enterprise-wide influence. You will define the long-term software and systems architecture…
Added 1 hour ago
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Market Operations Engineer Lead
ERCOT
Taylor, TX
- $189,800 USD / year
Provide engineering and analytical support for the wholesale electricity market in Texas. Monitor system conditions and market performance. Work closely with internal and external…
Added 2 hours ago
Senior Software Support Engineer - Slinky
NVIDIA USA
Remote, United States
We are seeking an expert Senior Support Engineer with a strong background in Kubernetes, Linux systems administration, and technical support. This hybrid role is primarily focused on…
Added 3 hours ago
IC
Senior AI Software Development Engineer
Intel Corporation
OR · TX
- $133,410 to $240,710 USD / year
…largest AI and High-Performance Computing (HPC) workloads. As a Senior AI Software Development Engineer, you will architect, develop, and optimize the oneAPI Collective Communications…
Added 3 hours ago
Senior Member of Technical Staff, Product Engineering
Pallet
NY · San Francisco, CA
…(ex-Google), Nilkanth (ex-founder, ex-DoorDash), and Vidhur (lead engineer on Document AI at Scale) to shape the future of logistics AI - from how it's built to how it's deployed in the…
Added 3 hours ago
Senior Member of Technical Staff, Product Engineering
Pallet
San Francisco, CA · NY
…(ex-Google), Nilkanth (ex-founder, ex-DoorDash), and Vidhur (lead engineer on Document AI at Scale) to shape the future of logistics AI - from how it's built to how it's deployed in the…
Added 3 hours ago
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Core Infrastructure Engineer 2
Oracle
Nashville, TN
- $70,000 to $166,100 USD / year
System Design & Architecture - System Reliability Design:

Closed listing

Trellix

Director - Customer Response Engineering

Raleigh, NC, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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