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Added 12 mins ago
O
Lead Software Engineer - City
OKC
OKLAHOMA CITY, OK · Oklahoma City, OK
- $39.52 to $60.39 USD / hour
The Lead Software Engineer is responsible for being a lead technical resource on a team of software engineers and developers and ensuring the successful delivery of high-quality software…
Added 17 mins ago
Neutron, Gamma, and Particle Sensing Systems Engineer (R&D Engineer 4)
Los Alamos National Laboratory
Los Alamos, NM
…Implementation group (ISR-7) is seeking an experienced systems engineer to join our diverse and collaborative team. As a member of ISR-7, your role will be to translate mission needs into…
Added 17 mins ago
Control Account Manager (Science-Engineer Program Manager 2/3)
Los Alamos National Laboratory
Los Alamos, NM
As a Science-Engineer Program Manager 2-3 (SE-PM 2-3) within the Associate Laboratory Directorate for Weapons Production (ALDWP) you will manage control accounts within the Plutonium…
Added 17 mins ago
Mechanical Engineering DE Analysis, Mid-level to Senior
AeroVironment
Albuquerque, NM
AeroVironment is seeking a Mechanical Engineer with a strong background in engineering analysis to support the development of advanced directed energy systems. This role will focus on the…
Added 17 mins ago
Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Santa Fe, NM
Bachelor's degree in environmental or engineering, an advanced technical degree, and/or Professional Engineer (PE) license
Added 17 mins ago
Director - Customer Response Engineering
Trellix
Santa Fe, NM
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added 28 mins ago
Principal/Senior Principal Electronics Engineer
Northrop Grumman
Baltimore, MD
This Principal / Senior Principal Electronics Engineer position requires hands-on experience troubleshooting complex systems, experience working with Test and Measurement equipment, and…
Added 28 mins ago
EG
Senior AI Engineer
Eliassen Group
Aberdeen Proving Ground, MD
- $80 to $90 USD / hour
Our client seeks an AI Engineer to support CECOM ASIC in developing and deploying AI/ML models, agentic AI systems, analytics solutions, and automation workflows that drive Army readiness…
Added 42 mins ago
Senior Manufacturing Systems Engineer - PLC Systems
Amgen
Holly Springs, NC
Be part of Amgen's newest and most advanced drug substance manufacturing plant. When completed, the Amgen FleX batch facility will combine the latest in disposable technologies with…
Added 42 mins ago
Senior Staff AI / ML Solutions Engineer
ThermoFisher Scientific
Morrisville, NC
We have a new opening within the Clinical Research Group (CRG) of Thermo Fisher for a Senior Staff AI/ML Solutions Engineer to support the Finance organization and serve as the hands-on…
Added 42 mins ago
Senior Cyber Platform Engineer
MetLife
Cary, NC
Provide advanced technical support and troubleshooting for complex security platform issues and business-impacting incidents, serving as a senior escalation resource.
Added 42 mins ago
Sr. Reliability Engineer
Chemours
Fayetteville, NC
Chemours is seeking a Senior Reliability Engineer to join our Asset Care team. This position will be located at an APM Manufacturing Site and report directly to the Manufacturing Excellence…
Added 42 mins ago
VG
Senior Account Manager, Capital Equipment - West
Vitrolife Group
Remote, United States
- $130,000 to $165,000 USD / year
Work alongside field engineering team to ensure they are the custodian of record for contracts, EmbryoScope lifecycle is monitored for upgrades and provide feedback to SVP for timelines of…
Added 42 mins ago
VG
Senior Account Manager, Capital Equipment - East
Vitrolife Group
Remote, United States
- $130,000 to $165,000 USD / year
Work alongside field engineering team to ensure they are the custodian of record for contracts, EmbryoScope lifecycle is monitored for upgrades and provide feedback to SVP for timelines of…
Added 1 hour ago
Senior Design Engineer
Divergent
Torrance, CA
Divergent is building the new industrial age. Every day, our teams design, manufacture, and assemble advanced systems for some of the world’s most demanding industries. Our integrated…
Added 1 hour ago
Electrical Design Engineer
TAIT Towers
Las Vegas, NV
We're looking for an Electrical Design Engineer who is excited to apply their technical expertise while growing alongside industry-leading engineers and designers. This is an opportunity to…
Added 1 hour ago
Staff Software Architect
CVS Health
Concord, NH
…the Clinical Insights Engine team at CVS Health. This is a senior individual contributor role with enterprise-wide influence. You will define the long-term software and systems architecture…
Added 1 hour ago
Enterprise Architecture Manager, Senior Vice President
Citigroup
Irving, TX
The Enterprise Architecture Manager is a strategic senior technical leader responsible for defining, directing, and governing the enterprise target state architecture, technology portfolio…
Added 1 hour ago
Cybersecurity, Privacy and Forensics - Palo Alto Networks XSIAM Engineer
PwC
Austin, TX · Houston, TX · Dallas, TX
As a SecOps Engineer specializing in Palo Alto Networks XSIAM or Google technologies, you will play a pivotal role in identifying and analyzing potential threats to an organization's…
Added 1 hour ago
Cyber Threat Hunter Lead
American Electric Power
Austin, TX
Lead proactive threat hunting operations across enterprise, cloud, identity, and operational technology environments to identify and disrupt advanced adversary activity.
Added 1 hour ago
Lead AI and Data Science Engineer II- Marketing Measurement
Deloitte
Fort Worth, TX · Houston, TX · Austin, TX · Dallas, TX · San Antonio, TX · Westlake, TX
…collaborative environment? As an experienced Lead AI and Data Science Engineer II - Marketing Measurement, you will have the opportunity to share new ideas and collaborate on projects as a…
Added 1 hour ago
Mechanical Designer IV
JPL/NASA
Pasadena, CA
This senior-level opportunity is part of the Mechanical and Control Systems Division (35), which creates advanced mechanical, robotics, thermal, propulsion, onboard GNC, and electronic…
Added 1 hour ago
VI
Senior Systems Engineer - RF Sensing and Mission Systems
Viasat, Inc.
Carlsbad, CA
- $224,500 to $336,500 USD / year
Join Viasat's Government organization as a Senior Staff Systems Engineer supporting the development of advanced RF sensing, signal exploitation, communications, and mission systems. This…
Added 1 hour ago
VI
Industrial Engineer Intern
Viasat, Inc.
Duluth, GA
- $20.91 to $56.97 USD / hour
As an Industrial Engineer (IE) Intern at Viasat, you are joining a growing and dynamic group within the Operational Excellence team. In this role, you will play a key part in analyzing and…
Added 1 hour ago
VI
Industrial Engineer Intern
Viasat, Inc.
Tempe, AZ
- $20.91 to $56.97 USD / hour
As an Industrial Engineer (IE) Intern at Viasat, you are joining a growing and dynamic group within the Operational Excellence team. In this role, you will play a key part in analyzing and…

Closed listing

Trellix

Director - Customer Response Engineering

Raleigh, NC, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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