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Added 9 mins ago
Commissioning Protection Engineer
GE Grid Solutions, LLC
United States
Bachelor's degree in Electrical Engineering, Power Systems, or equivalent experience.
Added 9 mins ago
SCADA Commissioning Engineer
GE Grid Solutions, LLC
Remote, United States
Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, Power Systems, or equivalent experience.
Added 16 mins ago
R&D Engineer 2/3
Los Alamos National Laboratory
Los Alamos, NM
Knowledge of and experience in one or more of the following engineering disciplines: aerospace, chemical, computer, cybersecurity, electrical, mechanical, or nuclear engineering.
Added 16 mins ago
Systems Engineer (R&D Engineer 2 or 3)
Los Alamos National Laboratory
Los Alamos, NM
…support of the deterrence mission. This requires a wide range of engineering, demolition and disposal (D&D), tradecraft, construction, and project management skills employed in hazardous…
Added 16 mins ago
R&D Engineer 2/3
Los Alamos National Laboratory
Los Alamos, NM
Demonstrated knowledge of mechanical and/or electrical engineering, or experience in one or more technical research and development disciplines
Added 16 mins ago
R&D Engineer 3/4
Los Alamos National Laboratory
Los Alamos, NM
Knowledge of and experience in one or more of the following engineering disciplines: aerospace, chemical, computer, cybersecurity, electrical, mechanical, or nuclear engineering.
Added 16 mins ago
R&D Engineer 3
Los Alamos National Laboratory
Los Alamos, NM
R&D Engineer 3 ($128,000-$215,900) will lead the design, analysis, fabrication, assembly, and/or deployment of spaceflight and flight-like hardware. Act as a technical leader and mentor…
Added 16 mins ago
Quality Product Verifier (Quality Engineer 1/2)
Los Alamos National Laboratory
Los Alamos, NM
Quality Engineer 1: Position requires a bachelor's degree in engineering, QE, or Industrial Systems Engineering or a related field and 2 years of related experience; or an equivalent…
Added 16 mins ago
Mechanical Engineer
Curia
Albuquerque, NM
The Engineering Department provides the capacity to manufacture pharmaceuticals in an efficient, timely, and safe manner, thereby contributing to the profitability of the business unit by…
Added 16 mins ago
Early-Career R&D Electrical Engineer - System Test and Integration, Onsite
Sandia National Laboratories
Albuquerque, NM
We are seeking a highly motivated Electrical Engineer to join our ND system-level tester development team. This small, focused team is responsible for the design, development, and delivery…
Added 16 mins ago
Mechanical Engineering DE Analysis, Mid-level to Senior
AeroVironment
Albuquerque, NM
The ideal candidate will have experience applying structural, thermal, dynamic, and mechanical engineering principles to systems operating in demanding environments. The engineer will work…
Added 17 mins ago
Director - Customer Response Engineering
Trellix
Santa Fe, NM
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added 17 mins ago
G
Electrical Design Engineer
GPAC
Charleston, SC
- $90,000 to $125,000 USD / year
Education: Bachelor’s degree in Electrical Engineering or a closely related discipline.
Added 17 mins ago
G
Electrical Design Engineer
GPAC
North Charleston, SC
- $90,000 to $125,000 USD / year
Education: Bachelor’s degree in Electrical Engineering or a closely related discipline.
Added 17 mins ago
G
Electrical Design Engineer
GPAC
Mount Pleasant, SC
- $90,000 to $125,000 USD / year
Education: Bachelor’s degree in Electrical Engineering or a closely related discipline.
Added 18 mins ago
G
Electrical Design Engineer
GPAC
Rock Hill, SC
- $90,000 to $125,000 USD / year
Education: Bachelor’s degree in Electrical Engineering or a closely related discipline.
Added 18 mins ago
G
Electrical Design Engineer
GPAC
Greenville, SC
- $90,000 to $125,000 USD / year
Education: Bachelor’s degree in Electrical Engineering or a closely related discipline.
Added 19 mins ago
Principal Electrical Engineer (5849)
Honeywell
Kansas City, MO
Plans, organizes, and conducts complex engineering projects necessitating expert application of advanced knowledge in a particular field.
Added 22 mins ago
Lead Field Service Engineer – Automation
GE Vernova
Unspecified, RI
Education & Experience: Bachelor’s Degree in Electrical Engineering (or related discipline) from an accredited university with a minimum of 5 years of hands-on experience in commissioning…
Added 22 mins ago
Lead Field Service Engineer – Drives
GE Vernova
Unspecified, RI
As a Lead Field Service Engineer, you will serve as the technical authority for the installation, commissioning, and maintenance of GE’s advanced drive architectures. You will operate with…
Added 27 mins ago
Principal/Senior Principal Electronics Engineer
Northrop Grumman
Baltimore, MD
This Principal / Senior Principal Electronics Engineer position requires hands-on experience troubleshooting complex systems, experience working with Test and Measurement equipment, and…
Added 41 mins ago
EC
Senior Manufacturing Engineer
Eaton Corporation
Arden, NC
- $86,000 to $126,000 USD / year
Eaton’s Electrical Sector ARS - PDCA division is growing and currently seeking a Senior Manufacturing Engineer based onsite at our Avery Creek, NC manufacturing facility.
Added 41 mins ago
Senior Manufacturing Systems Engineer - PLC Systems
Amgen
Holly Springs, NC
Degree in Electrical Engineering or Computer Science, Chemical Engineering or Biotech Engineering.
Added 41 mins ago
EC
Software Engineer
Eaton Corporation
Raleigh, NC
- $80,000 to $118,000 USD / year
Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related engineering discipline from an accredited institution.
Added 41 mins ago
Senior Embedded Systems Verification Engineer
Eaton Corporation
Raleigh, NC
Bachelor’s degree in electrical engineering, Computer Engineering, or a related field from an accredited institution with a minimum of two (2) years of relevant experience in embedded…

Closed listing

Trellix

Director - Customer Response Engineering

Raleigh, NC, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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