Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Software Development Engineer II - Regression Infrastructure, Trainium Manufacturing Infrastucture
Amazon
Cupertino, CA
Our Annapurna Labs team at Amazon is looking for a Software Development Engineer to own the regression infrastructure that every manufacturing software release depends on. Before new test…
Added just now
Principal Design Verification Engineer , Annapurna Labs
Amazon
Cupertino, CA
We are looking for a passionate Principal Design Verification Engineer to join our newly formed team responsible for verifying high-speed I/O and scale-up/out components across the SoC. You…
Added just now
New College Grad - Process Engineer - Doctorate (Winter 2026)
Applied Materials
Santa Clara, CA
As a Process Engineer, you'll play a crucial role in designing and optimizing manufacturing processes for display and semiconductor manufacturing technologies. You will collect and analyze…
Added just now
New College Grad - Process Engineer - Doctorate (Winter 2026)
Applied Materials
Santa Clara, CA
As a Process Engineer, you'll play a crucial role in designing and optimizing manufacturing processes for display and semiconductor manufacturing technologies. You will collect and analyze…
Added just now
Software Development Engineer, PXT Central Science
Amazon
San Francisco, CA · Sunnyvale, CA
As a Software Development Engineer on PXTCS, you'll work side by side with economists, data scientists, data engineers, and applied scientists turning leading-edge ML and Generative AI…
Added just now
Principal or Sr Principal Engineer Electrical
Northrop Grumman
San Diego, CA
Northrop Grumman Aeronautics Systems MQ-4 Triton Program seeks a Principal or Sr. Principal Engineer Electrical to support the Vehicle Management Subsystem's Hardware Avionics team in…
Added just now
Senior Operations Manager
CACI International
Los Angeles, CA
…You’ll support EVM, risk mitigation, COOP/DR exercises, and customer engagement. Your leadership ensures alignment with scope, timelines, and contract requirements, directly contributing to…
Added 12 mins ago
OS
Lead Software Engineer/Technical Program Manager
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
We are seeking a Lead Software Engineer / Technical Program Manager to own both the technical architecture and program execution of the Multimode Threat Engagement Simulation Platform - a…
Added 12 mins ago
OS
Systems Cybersecurity Engineer
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Odyssey is recruiting for a senior System Cybersecurity Engineer to join our elite team at Peterson Space Force Base in Colorado Springs, Colorado. In this role, you will be a hands-on…
Added 12 mins ago
UO
Senior Software Engineer (Limited-Term)
University of Colorado Denver
Boulder, CO
- $95,000 to $104,440 USD / year
We're seeking a thoughtful, collaborative engineer to join our team and help us design, develop, and maintain a comprehensive financial forecasting and grant management application used by…
Added 12 mins ago
RU
PreSales Engineer Director - Data and AI Applications (Location Flexible)
RSM US LLP
Denver, CO
- $147,000 to $260,700 USD / year
The Data Analytics/AI Pre-Sales Engineer (PSE) Director supports sales productivity and deal flow by securing the "technical close" in complex Data Analytics/AI related solutions. Data…
Added 26 mins ago
G
Manufacturing Engineer
GPAC
Gainesville, GA
- $57,000 to $85,000 USD / year
A well-established manufacturer is searching for a Manufacturing Engineer to join their team! A leader in their respective markets while also committed to both customers and employees.…
Added 29 mins ago
Lunar Module Descent Engine Controller (LMDE)
HX5, LLC
US-TX-Houston, TX
Strong leadership skills with a track record of motivating teams, achieving customer satisfaction, and driving cooperation across organizations.
Added 31 mins ago
G
Manufacturing Engineer
GPAC
Albany, NY
- $80,000 to $100,000 USD / year
A well-established manufacturer is searching for a Manufacturing Engineer to join their team! A leader in their respective markets while also committed to both customers and employees.…
Added 42 mins ago
Systems Engineer/Integrated Product Team Lead(IPT)
SAIC
Denver, CO
SAIC is seeking an Integrated Systems Engineer/Integrated Product Team Lead (IPT) to join the National Security and Space Sector (NSS). You would work on a joint Intelligence Community (IC)…
Added 42 mins ago
TT
Software Engineer
True Talent Solutions Partners
New York, NY
- $192,500 to $258,000 USD / year
- Understand customer needs and turn them into useful product solutions.
Added 42 mins ago
TT
Senior Full-Stack Engineer
True Talent Solutions Partners
Remote, United States
- $200,000 to $275,000 USD / year
…development, and product collaboration to deliver reliable customer-facing…
Added 42 mins ago
Forward Deployed Engineer
True Talent Solutions Partners
Remote, United States
- Own customer delivery from kickoff and scoping through implementation, production launch, and ongoing iteration.
Added 46 mins ago
Quality Engineer
Cannon Industries
Rochester, NY
In this position, the Quality Engineer works as a direct liaison between Manufacturing, Engineering and Quality to ensure the shop floor is effective in producing quality product for our…
Added 46 mins ago
Manufacturing and Production Engineer
Cannon Industries
Rochester, NY
Review all new project release packages to verify that customer’s specifications are achievable. Participate in new-product-launch meetings
Added 50 mins ago
Data & Analytics Development Program I
John Deere
IL · Moline, IL · Moline
…recent graduates interested in working as a Data Scientist, Data Engineer or BI Analyst. This provides an accelerated development experience during the first 3 years of employment in the…
Added 55 mins ago
EC
Overnight Engineer
E11EVEN Club Hotel & Residences
Miami, FL
- $16 USD / hour
The Overnight Engineer, is responsible for ensuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to customers and…
Added 55 mins ago
Engineer Supervisor
E11EVEN Club Hotel & Residences
Miami, FL
Supervise the Engineers and ensure they are properly trained in the customer service program, standard operating procedures and loss prevention standards.
Added 1 hour ago
Senior Electrical Engineer
Calibrant Energy
Remote, United States
As a Senior Electrical Engineer, you will play a key role in shaping the engineering quality and technical execution of distributed energy projects. You will work across internal and…
Added 1 hour ago
AI
Sales Engineer
Applied Industrial T
Denver, CO
- $40,123 USD / year
As a Sales Engineer at Olympus Controls, you will handle a geographic territory providing solutions to our customers. You will be required to establish and maintain relationships with…

Closed listing

Trellix

Director - Customer Response Engineering

Raleigh, NC, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

Report this job