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Added 6 mins ago
AT
Senior Software Engineer
Akamai Technologies, Inc.
Juneau, AK
- $121,400 to $218,600 USD / year
You will be developing using Golang/Python involving complex threat detection algorithms in an ultra-high traffic environment. You will be involved in creating both platform and product…
Added 6 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Juneau, AK
We are seeking an experienced OT Security Platform Engineer / Technical Lead to own and operate the Dragos security monitoring platform across a global manufacturing environment. This is a…
Added 1 hour ago
Principal Identity Security Engineer - Natick, Ma
Kelly Services
Natick, MA
A leading technology organization is seeking a Principal Identity Security Engineer to join a team focused on securing and modernizing enterprise identity platforms across a complex hybrid…
Added 1 hour ago
Assembly Technician III
Excelitas Technologies
Billerica, MA
…market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products,…
Added 2 hours ago
RF Communications System Engineer/Analyst-Associate Staff
MIT Lincoln Laboratory
Lexington, MA
…activities could include system analysis (e.g., link budgets, detection and jamming performance modeling) and/or elements of RF system design depending on the candidate's skillset (e.g., RF…
Added 2 hours ago
EG
Staff AI & Data Engineer - Databricks
Eliassen Group
Jefferson City, MO
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 2 hours ago
Director - Customer Response Engineering
Trellix
Jefferson City, MO
+ Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added 2 hours ago
Electrical/Test Engineer II
Lockheed Martin
Littleton, CO
The Fleet Ballistic Missile (FBM) program is seeking an Electronics Engineer to join the Electrical Ground Support Equipment (EGSE) team.
Added 3 hours ago
FC
Fire Alarm Technician (Electronic Equipment Tech II)
Fairfax County
Fairfax, VA
- $30.64 to $53.62 USD / hour
…repairing, and installing critical commercial building fire detection, fire suppression and other life safety systems and system components. May lead Electronic Equipment Tech I's in the…
Added 5 hours ago
Corporate Sales Engineer, Customer Sales (Remote)
CrowdStrike
Jefferson City, MO
CrowdStrike is seeking a Corporate Sales Engineer who is passionate about cybersecurity. In this role, you will learn to articulate how current security solutions are designed and deployed,…
Added 5 hours ago
AI Security Engineer, US ADC Security
Amazon.com Services LLC
Jessup, MD · Arlington, VA · Herndon, VA
Amazon's Security team is looking for an AI Security Engineer with strong insight and passion for security to ensure our AI applications are designed and built to the highest standards.…
Added 5 hours ago
Principal Cybersecurity Incident Response Engineer
Wells Fargo
CHANDLER, AZ
The Tier 3 Principal Cybersecurity Incident Response Engineer serves as a senior technical escalation point for complex, high impact, and potentially enterprise significant cybersecurity…
Added 5 hours ago
Field Service Engineer IV (C4) - Technical Lead
Applied Materials
Phoenix, AZ
As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment.…
Added 5 hours ago
C
Sr. GCP Data Engineer (Remote)
Cognizant
Phoenix, AZ
- $80,000 to $140,000 USD / year
Data profiling: quality assessment, pattern/dependency detection, and lineage capture.
Added 5 hours ago
Data Engineer (BigQuery)
Northramp LLC
Washington, DC
Northramp is seeking a Data Engineer (BigQuery) to join the team supporting a mission-critical effort to consolidate, modernize, and operate our client's enterprise cloud services across…
Added 5 hours ago
Data Engineer (BigQuery)
Northramp LLC
Reston, VA
Northramp is seeking a Data Engineer (BigQuery) to join the team supporting a mission-critical effort to consolidate, modernize, and operate our client's enterprise cloud services across…
Added 5 hours ago
Data Engineer (BigQuery)
Northramp LLC
Bethesda, MD
Northramp is seeking a Data Engineer (BigQuery) to join the team supporting a mission-critical effort to consolidate, modernize, and operate our client's enterprise cloud services across…
Added 5 hours ago
Design Verification Engineer, New Grad (AI-Driven)
Persimmons
San Jose, CA
As a Design Verification Engineer, New Grad (AI-Driven), you will be responsible for running and sharpening the tools that check our RTL designs against physical implementation, catching…
Added 5 hours ago
EA
Software Engineer - AI & Workflow Automation
Elevation Autism Center
Atlanta, GA
- $40 to $60 USD / hour
Software Engineer – AI & Workflow Automation | $40–$60/hour | Hybrid – Alpharetta, GA
Added 6 hours ago
M
Principal, Digital Security Engineer
Microsoft
TX · ND · MN · AZ · CO · Dallas, TX · Fargo, ND · Minneapolis, MN · Phoenix, AZ · Denver, CO · Dallas · Fargo · Minneapolis · Phoenix · Denver
- $130,900 to $272,300 USD / year
As a Principal, Digital Security Engineer you will take the lead in harnessing the power of AI to achieve customer leadership. Your efforts will be instrumental in executing solution sales…
Added 6 hours ago
M
Principal Software Engineer
Microsoft
United States
- $165,600 to $331,200 USD / year
Build the foundations for AI-assisted anomaly detection, cross-signal correlation, likely-cause analysis, impact assessment, and actionable recommendations; establish evaluation and…
Added 6 hours ago
M
Senior Hardware Engineer
Microsoft
CA · WA · TX · NC · OR · Mountain View, CA · Redmond, WA · Austin, TX · Raleigh, NC · Hillsboro, OR · Mountain View · Redmond · Austin · Raleigh · Hillsboro
- $119,800 to $261,000 USD / year
…AI, and agentic workflows. We are looking for a Sr. Hardware Engineer to solve challenging hardware, firmware, software, and system-level problems across Microsoft’s Global Azure Cloud…
Added 6 hours ago
Staff Systems Engineer - AV Platform
General Motors
Jefferson City, MO
As a Senior Systems Engineer, you will be at the heart of this transformation-leading systems engineering efforts that ensure seamless integration of sensors and compute platforms. This…
Added 6 hours ago
Elastic Agent Engineer
Leidos
Adelphi, MD
Leidos is seeking an experienced Elastic Agent Engineer to strengthen enterprise cybersecurity visibility, endpoint protection, and centralized logging for the U.S. Army C5ISR Cyber…
Added 6 hours ago
Senior Principal Cyber Security Engineer Specialist
Concurrent Technologies Corporation
Columbia, MD
The Senior Principal Cyber Security Engineer/Specialist is the highest-level technical and strategic leader, responsible for shaping the organization's global cybersecurity vision and…

Closed listing

Trellix

Director - Customer Response Engineering

Bismarck, ND, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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