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Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added just now
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Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added just now
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added just now
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added just now
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Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
AECOM is seeking a Senior Mechanical Engineer with experience on Hyperscale Data Center projects to act as Data Center Mechanical Engineer Lead. The job incumbent will be responsible for…
Added just now
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Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
AECOM is seeking a Senior Mechanical Engineer with experience on Hyperscale Data Center projects to act as Data Center Mechanical Engineer Lead. The job incumbent will be responsible for…
Added just now
A
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
AECOM is seeking a Senior Mechanical Engineer with experience on Hyperscale Data Center projects to act as Data Center Mechanical Engineer Lead. The job incumbent will be responsible for…
Added just now
A
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
AECOM is seeking a Senior Mechanical Engineer with experience on Hyperscale Data Center projects to act as Data Center Mechanical Engineer Lead. The job incumbent will be responsible for…
Added 2 mins ago
Senior Design Quality Assurance - Electrophysiology
Boston Scientific
Arden Hills, MN
The Senior Design Quality Assurance Engineer will bring their leadership to sustaining projects for our innovative Electrophysiology cardiovascular products portfolio. Furthermore, they…
Added 3 mins ago
Software Engineer
Highmark Health
Remote, United States
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 6 mins ago
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Senior Manager - Quality Engineering
Oracle
Helena, MT
- $126,200 to $264,100 USD / year
…through robust quality systems, supplier quality management, process controls, and continuous improvement initiatives. The Senior Manager partners closely with Manufacturing, Engineering,…
Added 6 mins ago
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Lead Presales Value Consultant
UKG
Helena, MT
- $160,000 USD / year
As a Value Engineer, you will help prospects and customers understand the business value of UKG products and services. You will use research, interviews, discovery, operational data, and…
Added 6 mins ago
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Senior Full Stack Engineer – .NET & C#
Cognizant
Helena, MT
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 6 mins ago
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Senior .NET Full Stack Engineer with C#
Cognizant
Helena, MT
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 6 mins ago
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Senior Support Engineer I
Cleo
Helena, MT
- $70,000 to $80,000 USD / year
…Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team…
Added 6 mins ago
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Director, Architecture and Data
GE Aerospace
Helena, MT
- $152,000 to $202,000 USD / year
The team governs the reusable patterns and boundaries that let the business move fast without fragmenting, organizes information around the business domains it serves, and maintains a…
Added 6 mins ago
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Front End React Engineer
Eliassen Group
Helena, MT
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 8 mins ago
Senior Cybersecurity Engineer – Network Security, Zero Trust & Automation
GD Information Technology, Inc.
Remote, United States
As a Senior Cybersecurity Engineer supporting the Zero Trust and Security Engineering team, you will provide senior-level technical expertise for the design, implementation, integration,…
Added 9 mins ago
Senior Design Quality Engineer
Divergent
Torrance, CA
This Design Quality Engineer role involves bridging design and production, creating and optimizing innovative product designs for manufacturability, collaborating with cross-functional…
Added 13 mins ago
Consulting/Principal Software Engineer
RELX Inc. Company
Dayton, OH
…with stakeholders, including product managers, architects, and business teams; Ensuring software compliance with security, performance, and reliability standards; Creating and consuming…
Added 14 mins ago
Associate Advanced Research Engineer
Spirit AeroSystems
Wichita, KS
…subsidiary of The Boeing Company, supporting Spirit’s Commercial Business Units (“Spirit Commercial”). Spirit Commercial designs and builds commercial aerostructures, including for Boeing…
Added 19 mins ago
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Product Enablement Lead
Fireworks
San Mateo, CA
- $210,000 to $250,000 USD / year
…Product and Product Marketing together around a repeatable process for primitives, so every early release reaches the field with a clear point of view on how to position…
Added 20 mins ago
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Sr. Logistics Systems Engineer
Manpower Engineering
Hayward, CA
- $90 to $95 USD / hour
Our client is seeking a Sr. Logistics Systems Engineer to join their team. As a Sr. Logistics Systems Engineer, you will be part of the Supply Chain Digital Integration team supporting…
Added 28 mins ago
Engineer or Principal Engineer Subsystems Electrical
Northrop Grumman
Whiteman Air Force Base, MO
Northrop Grumman Aeronautics Systems is seeking an Electrical Engineer or Principal Electrical Engineer to join our B2 Vehicle Engineering Subsystems and Modifications team. This position…
Added 29 mins ago
Senior Backend Engineer
Acuity Inc.
Conyers, GA
…problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to…

Closed listing

Trellix

Director - Customer Response Engineering

Montpelier, VT, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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