Find work in the United States.

6,291,184 jobs across our US network. How we count

Jobs in the United States

25+ jobs

Save this search

Added 4 mins ago
Applied AI Engineer Intern
Parspec
San Mateo, CA
- Exposure to B2B SaaS products, especially workflow-heavy or operations-focused software
Added 4 mins ago
UG
Director, Software Engineering
UnitedHealth Group
Eden Prairie, MN
- $134,600 to $230,800 USD / year
Design and implement agentic AI capabilities, intelligent workflows, and automations to modernize data operations and enhance software engineering productivity
Added 5 mins ago
Project Buyer
Fugro (USA) Holdings Inc.
Houston, TX
…as the primary procurement interface for Project Management, Operations, Engineering, Logistics, Finance, and suppliers, the Project Buyer ensures materials, equipment, and services are…
Added 7 mins ago
AC
Capping Supervisor
Aston Carter
Hopkins, MN
- $36.05 to $43.26 USD / hour
Job Title: Capping SupervisorJob DescriptionThe Supervisor, Capping Operations is responsible for leading a team of Capping Associates and Analysts. This position ensures operational…
Added 7 mins ago
AC
RIA Client Service/Operations Manager
Aston Carter
Bellevue, WA
- $75,000 to $85,000 USD / year
Our client in Bellevue, WA is currently hiring for a RIA Client Service / Operations Manager. This position is a full-time, permanent opportunity working 100% onsite in Bellevue, WA. This…
Added 7 mins ago
AC
Order Fulfillment Associate
Aston Carter
Tigard, OR
- $20 to $20.5 USD / hour
Partner with the sales operations team to prioritize orders when inventory is limited.
Added 7 mins ago
AC
Production Planning And Scheduling Manager
Aston Carter
Riverside, CA
- $126,000 to $140,000 USD / year
…operation. You will establish and run the Sales, Inventory & Operations Planning (SIOP) process, build robust planning and ERP data discipline, and translate high-level demand into…
Added 7 mins ago
SA
2027 Summer Intern - Supplier Development Engineer - 6463
Shield AI
Dallas, TX
- $35 to $45 USD / hour
…and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and…
Added 8 mins ago
Sr Manager Enterprise Risk Management & Audit Strategy
Dexcom
San Diego
…complex and rapidly changing business environment and effective operations. The ability to constantly learn and adapt in a fast-paced…
Added 8 mins ago
Business Intelligence Analyst 2
Dexcom
Mesa
The Operations Intelligence and Watson team are a highly agile team that embraces innovation to scale business analytic products primarily for Operations (Manufacturing, Engineering,…
Added 9 mins ago
Regional Loss Prevention Manager- Mid-Atlantic
DICK'S Sporting Goods, Inc.
Remote, United States
Develop and maintain strong, athlete-focused relationships with store operations, human resources, visual, service & selling, facilities, and field leadership partners.
Added 9 mins ago
Team Captain Endzone & Loyalty (Front End)
DICK'S Sporting Goods, Inc.
United States
…to store goals and pivot accordingly to ensure uninterrupted operations and athlete support while still meeting payroll and financial goals. Includes developing effective schedules for…
Added 9 mins ago
BI
Senior Technical Documentation Specialist
Biolinq Incorporated
San Diego, CA
- $90,000 to $120,000 USD / year
…proficient Senior Technical Documentation Specialist to support R&D, Operations, Manufacturing, and Quality teams throughout the product development…
Added 10 mins ago
A
Warehouse Worker
Aerotek
Ottawa, KS
- $21 to $22 USD / hour
Pack, pick, and palletize products as required to support production, material handling, and outbound shipping operations.
Added 10 mins ago
A
Entry Level Job 3rd Shift
Aerotek
Boulder, CO
- $18.5 to $21.5 USD / hour
Added 11 mins ago
Director, Assistant General Counsel - Technology
Capital One
McLean, VA · NY · Richmond, VA
Serve as a critical partner to technology operations, product, design, technology risk management, and compliance professionals in their collective efforts to develop, build, and maintain…
Added 11 mins ago
Director, Product Development, AI Enablement
Capital One
McLean, VA · San Francisco, CA · NY
…enterprise-wide adoption of AI workflows, transforming our operations at every level: the tools we build, the processes we follow, and the mechanisms we use to measure…
Added 11 mins ago
Director, Full-Stack Engineer - AML (Anti Money Laundering)
Capital One
NY · McLean, VA · Cambridge, MA
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)
Added 12 mins ago
Account Executive II - Advanced Hemostasis and Healing (Augusta, GA) – Johnson & Johnson MedTech - Surgery
Ethicon US LLC Legal Entity
Augusta, GA
Added 12 mins ago
Strategy Analyst
Robert Half
Bergen County, NJ
Partner with finance, operations, sales, and business development leaders to provide decision support across cross-functional initiatives.
Added 12 mins ago
II
Business Development Representative, Financial Services
Innodata Inc.
Ridgefield Park, NJ
- $70,000 to $85,000 USD / year
…wealth management, compliance, risk management, and enterprise…
Added 12 mins ago
II
Business Development Representative, Healthcare & Life Sciences
Innodata Inc.
Ridgefield Park, NJ
- $70,000 to $85,000 USD / year
Identify and engage relevant decision makers across AI, data science, machine learning, clinical operations, R&D, medical affairs, technology, product, and digital transformation…
Added 12 mins ago
A
Principal Data/AI Engineering
AT&T
Middletown, NJ
- $174,100 to $261,100 USD / year
Responsible for supporting and optimizing enterprise AI and data platforms to enable reliable, scalable, and secure AI-driven business operations.
Added 12 mins ago
A
Sr. Lead Application Developer
ADP
Roseland, NJ
- $107,400 to $264,300 USD / year
Support production software operations, test and debug programs
Added 12 mins ago
Manager, Market Access Marketing Operations
J&J Family of Companies
Titusville, NJ
Johnson & Johnson Health Care Systems Inc. (Strategic Customer Group, SCG) is recruiting for a Manager, Market Access Marketing (MAM) Operations.

Closed listing

Trellix

Director - Customer Response Engineering

Trenton, NJ, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

Report this job