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Added 4 mins ago
Application Engineering / Technical support manager
Tecumseh Products Company
Remote, United States
…reflected both in our modern new identity and in our philosophy: performance is at the service of…
Added 5 mins ago
OO
Cloud Solutions Engineer
Office of the Director of National Intelligence
McLean, VA
- $143,913 to $187,093 USD / year
Monitor cloud infrastructure performance and costs; optimize resource utilization and implement cost management best practices.
Added 7 mins ago
WA
Civil Engineer
Western Area Power Administration
Lakewood, CO
- $106,335 to $142,737 USD / year
As a Civil Engineer, you'll will serve as engineering support in the functional areas of structural engineering, geotechnical engineering, cost estimating, or site development. This…
Added 8 mins ago
UG
Advisory Services Analyst, Consultant Development Program - AI/ML Engineering Track - Multiple Locations
UnitedHealth Group
Eden Prairie, MN
- $60,200 to $107,400 USD / year
…us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work…
Added 9 mins ago
Sr. Mechanical Engineer - Liquid Cooling (TCS/SFN)
Vertiv
Westerville, OH
Strong working knowledge of PLM systems (e.g., Oracle PD Cloud, Windchill) for BOM management, engineering change control, and design lifecycle management.
Added 12 mins ago
Manufacturing Engineer Lead Senior
International Motors, LLC
Lisle, IL
International Motors is seeking an experienced Manufacturing Engineer Lead Senior. to lead the development, implementation, and continuous improvement of manufacturing processes, assembly…
Added 15 mins ago
US
SUPERVISORY GENERAL ENGINEER
United States Fleet Forces Command
Naval Shipyard, Portsmouth, VA
- $127,646 to $165,945 USD / year
You will serve as a SUPERVISORY GENERAL ENGINEER in the Expanded Planning Yard Division (Code 280), Office of the Chief Engineer (Code 240), Engineering and Planning Department (Code 200)…
Added 15 mins ago
CB
Senior Systems Engineer
Congressional Budget Office
Washington, DC
- $135,000 to $185,000 USD / year
…and budgetary analysis to Congress. The Information Resource Management and Technology Services Unit within the Management, Business, and Information Services Division seeks a Senior…
Added 20 mins ago
VH
Program Analyst
Veterans Health Administration
Louisville, KY
- $74,678 to $97,087 USD / year
Responsible for administrative execution of Engineering programs and will assist the Facility Manager and Chief Engineer with overall planning and administration of Engineering Service and…
Added 21 mins ago
Solar Winds Engineer with a Top Secret Clearance
Peraton
Golden, CO
We are seeking an experienced SolarWinds Engineer to support a mission-critical government customer by designing, implementing, administering, and optimizing enterprise network and…
Added 21 mins ago
Infrastructure Operations Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Infrastructure Operations Engineer based in United States.
Added 22 mins ago
Sr Quality Engineer (DoD mfg)
General Dynamics Ordnance & Tactical Systems
Lincoln, NE
…what we do resonates with you, we invite you to join our high-performance…
Added 23 mins ago
UP
POSTURE PLANS ANALYST
U.S. Pacific Fleet
Pearl Harbor, HI
- $111,119 to $144,457 USD / year
You will serve as a POSTURE PLANS ANALYST in the FLEET CIVIL ENGINEER DIRECTORATE, DIRECTOR MARITIME HEADQUARTERS of OPERATIONAL SUPPORT FACILITY.
Added 24 mins ago
Senior Systems Engineer
Anduril Industries
Costa Mesa, CA
Anduril is seeking a Systems Engineer to join our rapid growing team in Costa Mesa, CA. As a Systems Engineer on the Maneuver Dominance team, you’ll be responsible for bringing a…
Added 26 mins ago
VH
Engineering Technician
Veterans Health Administration
Charleston, SC
- $74,678 to $97,087 USD / year
The Engineering Technician (Incumbent) is responsible for providing technical support to all construction management and facilities record document activities. This will include performing…
Added 26 mins ago
DH
Secure Network Operations - Technical
DHS Headquarters
Pensacola, FL · Springfield, VA · Arlington, VA · Idaho Falls, ID · Washington, DC · Chandler, AZ · Stennis Space Center, MS
- $106,700 to $214,500 USD / year
…Network Operations, including Systems Administrator, Network Engineer, Distributed Systems Engineer, and Network Operations Specialist. All positions are in the DHS Cybersecurity…
Added 28 mins ago
NN
Nuclear Engineer (Deputy Director, Reactor Refueling Division)
National Nuclear Security Administration
Washington, DC
- $203,124 to $209,600 USD / year
As a Nuclear Engineer (Deputy Director, Reactor Refueling Division), you will:
Added 28 mins ago
MA
First Officer
Maritime Administration
Kings Point, NY
- $90,962 USD / year
…is established to ensure the safe, effective, and efficient management and supervision of Midshipmen. As second in command of the ship, you will be accountable to the Master for all matters…
Added 28 mins ago
BP
Electrical Engineer
Bonneville Power Administration
Vancouver, WA
- $130,328 to $157,607 USD / year
A successful candidate in the Electrical Engineer position will be a senior engineer and technical specialist responsible for a variety of activities involved in planning BPA's transmission…
Added 28 mins ago
BP
Electrical Engineer
Bonneville Power Administration
Vancouver, WA
- $87,887 to $140,188 USD / year
A successful candidate in the Electrical Engineer position will perform a wide range of professional engineering studies and assignments related to high-voltage transmission networks.
Added 31 mins ago
UA
Mechanical Engineer
U.S. Army Corps of Engineers
Sacramento, CA
- $119,769 to $142,737 USD / year
About the Position: Serve as a senior Mechanical Engineer, responsible for developing mechanical designs; performing technical reviews of mechanical designs developed by…
Added 31 mins ago
UA
INTERDISCIPLINARY
U.S. Army Corps of Engineers
New Orleans, LA · Rock Island, IL · Memphis, TN · Vicksburg, MS · Saint Paul, MN · Saint Louis, MO
- $108,137 to $140,580 USD / year
Basic Requirement for Engineer: Civil Engineer (0810), Environmental Engineer (0819), Mechanical Engineer (0830), Electrical Engineer (0850):
Added 33 mins ago
Ford Racing Vehicle Engineering Lead, Feature & Software Delivery
Ford Global
Allen Park, MI
The Vehicle Engineering – Features & Human Factors Engineer will lead the integration of customer needs, human-centered design, HMI, selectable drive modes, ergonomics, and vehicle features…
Added 33 mins ago
Network Engineer - Top Secret Clearance Required
i3
Chantilly, VA
…leadership in network modernization, security architecture, and performance optimization while ensuring secure and reliable communications across complex, multi-enclave…
Added 34 mins ago
UC
Research General Engineer
U.S. Coast Guard
New London, CT
- $120,094 to $156,124 USD / year
This vacancy is for a GS-0801-13, Research General Engineer located in the Department of Homeland Security, U.S. Coast Guard, CG R and D CENTER TECHNICAL DIVISION in NEW LONDON, Connecticut.

Closed listing

Trellix

Director - Customer Response Engineering

Trenton, NJ, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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