Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
SA
Associate Sourcing Specialist (R6601)
Shield AI
Dallas, TX · Seattle, WA
- $69,000 to $125,000 USD / year
Education & Experience: Bachelor's degree in Supply Chain Management, Business, Engineering, Operations, or a related field, or equivalent combination of education and relevant experience,…
Added just now
Device Quality and Design AssuranceAnalyst Quality Assurance
Perrigo
Allegan, MI
…sterilization, and design-transfer documentation. • Partner with R&D, Engineering, Regulatory Affairs, Clinical, Operations, Supply Chain, Procurement, Commercial, Human Factors, and…
Added 1 min ago
Director, Land & Development
Champion Home Builders Inc.
Troy, MI
This role serves as the functional lead for the front end of the development lifecycle, from market evaluation and site sourcing through feasibility, due diligence, acquisition, and…
Added 1 min ago
Supply Chain Manager
KLATencor Corporation
Ann Arbor, MI
…Group/DivisionKLA has manufacturing sites worldwide. The Global Operations (GOPS) team, comprised of Manufacturing, Supply Chain Management, Manufacturing Engineering, Installation and…
Added 1 min ago
VP, Global Government Affairs Strategic Policy
KLATencor Corporation
Ann Arbor, MI
…developments. Export Controls, Trade & National Security Policy Lead company advocacy and policy engagement strategies related to export controls, sanctions, foreign investment review, and…
Added 1 min ago
AWS Cloud Infrastructure and Operations Delivery Director
PwC
Grand Rapids, MI · Detroit, MI
As an Amazon Web Services, Cloud Infrastructure and Operations Director, you will lead client engagements focused on cloud infrastructure and network architecture, shaping solutions that…
Added 1 min ago
Sous Chef - NoMad Detroit
Hilton
Detroit, MI
The Sous Chef supports the Executive Sous Chef and Executive Chef in the daily leadership and execution of culinary operations at NoMad Detroit. This position plays an active, hands-on role…
Added 1 min ago
GA
T700 Depot Military Field Service Representative – Tolemaida, Colombia
GE Aerospace
Detroit, MI
- $100,000 to $133,000 USD / year
Lead low-risk projects and serve as a resource for colleagues; explain technical concepts and build consensus across maintenance, engineering, and management stakeholders
Added 1 min ago
Technology Delivery Lead - Energy
Accenture
Lansing, MI · Detroit, MI · Madison Heights, MI
…to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We…
Added 1 min ago
Senior Product Manager
Acxiom
Lansing, MI
Lead product planning and execution for client and partner-based clean-room implementations.
Added 1 min ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Lansing, MI
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)
Added 2 mins ago
VP, Finance Excellence and Transformation
Amentum
Lansing, MI
Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges…
Added 2 mins ago
Specialized Account Executive Intelligence Center X - ESIB
Siemens
Lansing, MI
…improve speed, quality and resilience while managing complex operations, evolving demand and regulatory obligations. Their priorities span accelerating validated innovation, improving asset…
Added 2 mins ago
S
Specialty Account Executive –Intelligence Center X – Heavy Equipment & Automotive
Siemens
Lansing, MI
- $150,000 to $294,500 USD / year
Process orchestration and governance capabilities to automate and manage business operations at scale
Added 2 mins ago
Senior Network Engineer
Cognizant
Lansing, MI
…platforms. The engineer will serve as an L3 escalation point, lead major-incident troubleshooting, execute migrations and lifecycle upgrades, perform root cause analysis, and collaborate…
Added 2 mins ago
C
Consultant Incubator (COIN) Analyst
Cognizant
Lansing, MI
- $70,000 to $80,000 USD / year
Bachelor's degree in Business (Finance, Economics, Operations Management), Computer Science, Information Systems, or Engineering.
Added 2 mins ago
HT
Senior Account Manager - Federal Systems, Mission Critical Facilities & Data Centers - | Washington, DC Metro Area (DC, Northern Virginia & Maryland)
Honeywell Technologies
Lansing, MI
- $144,000 to $215,000 USD / year
Coordinate with operations, engineering, finance, service, legal, and leadership teams to develop proposals, negotiate agreements, and transition sold projects successfully into execution.
Added 2 mins ago
Product Mgr II
RELX INC
Lansing, MI
The Product Manager II will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional…
Added 2 mins ago
Project Manager
Maximus
Lansing, MI
Maximus is seeking an experienced Journeyman Program/Project Manager to lead the Rapid FCL Prototype Program. The Journeyman Program/Project Manager will be responsible for leading and…
Added 2 mins ago
HT
Senior Account Manager Federal - Industrial & Strategic Accounts - North and South Carolina
Honeywell Technologies
Lansing, MI
- $166,000 to $250,000 USD / year
You will build executive-level customer relationships, coordinate internal resources across Sales, Operations, Engineering, Legal, Finance, and Project Delivery, and consistently achieve or…
Added 2 mins ago
Lead Decision Support Analyst – Python Developer
Highmark Health
Lansing, MI
Bachelor's Degree in Computer/Information Science, Mathematics/Statistics, Economics, Industrial Engineering, Operations Research, or related field
Added 2 mins ago
Senior Client Engagement Manager (Post-Pay)
Lyric
Lansing, MI
…business objectives with Lyric's product, business analysis, data, engineering, configuration, quality assurance, and operations teams. This person must understand healthcare data domains,…
Added 2 mins ago
Salesforce Solution Architect - Hybrid - In Person Interview
MSys Inc.
Lansing, MI
…within the Client's supporting the modernization and ongoing operations of critical Child Welfare and State Hospital systems, including the Client's Child Welfare Information System…
Added 4 mins ago
D
Senior Customer Success Manager
Deputy
Remote, United States
- $84,000 to $115,500 USD / year
Go-Live Handoff: Lead a frictionless transition from implementation to steady-state operations, ensuring zero loss of institutional context and delivering immediate continuity for customer…
Added 9 mins ago
Controls Engineering Intern (Summer 2027)
GLOBALFOUNDRIES U.S. 2 LLC
VT
Our Fab 9 location in Essex Junction, VT is looking to hire Controls Engineering Interns who are pursuing, and have completed at least their first year of, a four-year bachelor’s degree in…

Closed listing

Trellix

Director - Customer Response Engineering

Jefferson City, MO, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

Report this job