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Added 17 mins ago
Window IoT Core Embedded Engineer
Inabia Software & Consulting Inc.
Milwaukee, WI
This role is similar to Window IoT Core Embedded Engineer
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Physical Design Engineer
Inabia Software & Consulting Inc.
San Jose, CA
Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical field, or equivalent practical experience.
Added 20 mins ago
Controls Engineer
Valknut Automation
Lake Orion, MI
Program and integrate PLCs (e.g., Allen-Bradley, Siemens) and associated I/O, networks, and field devices to meet functional specifications.
Added 20 mins ago
Robotics Engineer
Valknut Automation
Lake Orion, MI
As a Contract Robotics Engineer, you will design, develop, and implement robotic systems tailored to complex industrial automation requirements. Youll be responsible for integrating…
Added 25 mins ago
Ride & Test / Prototype Engineer
KYB AMERICAS CORPORATION
Franklin, IN
The Design Engineer is responsible for receiving and distributing technical information from the customer and implementing it into Production.
Added 26 mins ago
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Software Development Engineer in Test (SDET)
Jobgether
Remote, United States
- $135,000 to $160,000 USD / year
…next steps. Our partner is looking for a Software Development Engineer in Test (SDET) based in the United…
Added 26 mins ago
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Senior ML Engineer
Jobgether
Remote, United States
- $159,000 to $195,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior ML Engineer based in the United States.
Added 26 mins ago
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Senior Engineer, Exposure & Vulnerability Management
Jobgether
Remote, United States
- $134,200 to $180,600 USD / year
…applications and next steps. Our partner is looking for a Senior Engineer, Exposure & Vulnerability Management based in the United…
Added 26 mins ago
Senior Analytics Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Analytics Engineer based in the United States.
Added 26 mins ago
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Embedded Systems Staff Engineer
Jobgether
Remote, United States
- $96.75 to $133.03 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Embedded Systems Staff Engineer based in the United States.
Added 46 mins ago
Senior Structural Engineer
ACS Professional Staffing
Redmond, WA
…and environmental solutions, is seeking a Senior Structural Engineer to manage projects, lead multidisciplinary teams, and support the design of hydroelectric, fisheries, and water resource…
Added 48 mins ago
ES
Senior Sales Engineer (Semiconductors)
Elevate Semiconductor
San Diego, CA
- $130,000 to $180,000 USD / year
Elevate Semiconductor is looking for an engineer who enjoys working with customers just as much as working with technology.
Added 48 mins ago
ES
Staff Analog IC Layout Engineer (Block & Chip)
Elevate Semiconductor
San Diego, CA
- $145,000 to $175,000 USD / year
As a Staff Analog Layout Engineer, you will take technical ownership of the physical layout and verification of complex analog and mixed-signal integrated circuits for the ATE market. You…
Added 48 mins ago
ES
Senior ATE Test Engineer
Elevate Semiconductor
San Diego, CA
- $125,000 to $180,000 USD / year
We are seeking a Senior Test Engineer to lead the development and execution of test solutions for precision analog and mixed-signal integrated circuits used in memory, AI, high-performance…
Added 48 mins ago
ES
Senior Analog Design Engineer
Elevate Semiconductor
San Diego, CA
- $125,000 to $145,000 USD / year
As a Senior Analog Design Engineer, you will contribute to the design and optimization of analog circuits used in high performance ATE products. You will work closely with cross functional…
Added 48 mins ago
ES
Product Engineer
Elevate Semiconductor
San Diego, CA
- $85,000 to $100,000 USD / year
As a Product Engineer at Elevate Semiconductor, you will work alongside experienced engineers to support the testing, validation, and characterization of high-performance analog and…
Added 48 mins ago
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Senior Staff Applications Engineer
Elevate Semiconductor
San Diego, CA
- $150,000 to $180,000 USD / year
This role is ideal for an experienced engineer who knows how to solve a technical problem with no obvious cause. You'll hold deep product and ATE knowledge for the team, lead challenging…
Added 48 mins ago
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Senior Applications Engineer
Elevate Semiconductor
San Diego, CA
- $110,000 to $130,000 USD / year
This is the engineer who takes a customer issue or a new EVM from start to finish with little hand-holding. You'll spend real time in the lab, own documentation for the products you…
Added 48 mins ago
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Applications Engineer
Elevate Semiconductor
San Diego, CA
- $85,000 to $100,000 USD / year
BS in Electrical Engineering, Computer Engineering, or a related field (or graduating soon)
Added 48 mins ago
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Principal Analog Design Engineer
Elevate Semiconductor
San Diego, CA
- $175,000 to $240,000 USD / year
As a Principal Analog Design Engineer at Elevate Semiconductor, you will provide technical leadership while remaining deeply hands-on in architecture and circuit design. You will lead the…
Added 51 mins ago
Principal Engineer, Electrical
Blue Bird Brand
Fort Valley, GA
Reporting to the Senior Director of Electrical Engineering, the Principal Design Engineer, Electrical serves as a technical authority for vehicle electrical/electronic architecture,…
Added 54 mins ago
Electrical Engineer II, Advanced Product
Form Energy
Somerville, MA
…systems that keep them running reliably for decades in the field. We work ahead of our production programs, translating breakthrough electrochemistry and system requirements into…
Added 1 hour ago
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Staff Client Support Engineer
Jobgether
Remote, United States
- $120,000 to $140,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Client Support Engineer based in the United States.
Added 1 hour ago
J
Senior Production Support Engineer
Jobgether
Remote, United States
- $90,000 to $110,000 USD / year
…steps. Our partner is looking for a Senior Production Support Engineer based in the United…
Added 1 hour ago
J
Lead Data Engineer
Jobgether
Remote, United States
- $110,000 to $145,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Data Engineer based in the United States.

Closed listing

Trellix

Director - Customer Response Engineering

Jefferson City, MO, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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