Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Project Engineer - Power
TIC - The Industrial Company
Beaumont, TX
Assist in field surveying and work layout support including elevation, control points, and compilation of as-built data
Added just now
Mgr, Distribution Control Center
Entergy
Beaumont, TX
Conducts periodic reviews of the data maintenance backlog and prioritizes the backlog for data maintenance updates. Reviews outage reliability data to ensure proper recording of outages as…
Added just now
Mechanical Engineer- PCB
Actalent
Bastrop, TX
The Mechanical Engineer will support printed circuit board (PCB) manufacturing operations with a primary focus on process improvement, engineering experimentation, and the implementation of…
Added just now
L2/L3 Support Engineer - Surgery & Endoscopy - REMOTE
NTT America, Inc.
Frisco, TX
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,…
Added just now
08 - Lead Engineer, Manufacturing Equipment
Celestica
Richardson, TX
The Lead Engineer, Manufacturing Equipment is responsible for the development and/or sourcing of manufacturing equipment to support manufacturing operations goals. Scope of job may include…
Added just now
Manufacturing RF Product Engineer II
Honeywell Aerospace
Richardson, TX
In this role Manufacturing RF Product Engineer supports MMIC products across post-production and development phases, including wafer probe, packaging, and final RF test. This role focuses…
Added just now
Advanced ATE Software Engineer
Honeywell Aerospace
Richardson, TX
As an Advanced Test Engineer here at Honeywell Aerospace, you will play a pivotal role in advancing the quality and reliability of aerospace products through innovative test engineering…
Added just now
BI
Data Center Quality Technician
B.H. Inc.
Lubbock, TX
- $29 to $36 USD / hour
Are you a highly organized, detail-oriented Field Engineer looking to support a Data Center Construction project? Do you thrive in a challenging, site-based environment where your…
Added 1 min ago
Clinical Specialist CRM - Corpus Christi / McAllen
Medtronic
McAllen, TX · Corpus Christi, TX
Added 1 min ago
E029 Survey Specialist I - Corpus Christi
TEXAS DEPARTMENT OF TRANSPORTATION
Corpus Christi, TX
…Registered Professional Land Surveyor or licensed Professional Engineer. Work usually requires contact with governmental and private entities. Employees at this level perform work…
Added 1 min ago
MP
Intern/Co-op - Refining Electrical Engineering (Spring 2027)
Marathon Petroleum Corporation
El Paso, TX
- $32.92 to $41.67 USD / hour
As an Electrical Engineer at a Marathon refinery, you can expect to become familiar with industry codes and best practices, build critical thinking skills, and gain an understanding of how…
Added 1 min ago
MP
Intern/Co-op - Refining Electrical Engineering (Summer 2027)
Marathon Petroleum Corporation
El Paso, TX
- $32.92 to $41.67 USD / hour
As an Electrical Engineer at a Marathon refinery, you can expect to become familiar with industry codes and best practices, build critical thinking skills, and gain an understanding of how…
Added 1 min ago
MP
Intern/Co-op - Refining Electrical Engineering (Fall 2027)
Marathon Petroleum Corporation
El Paso, TX
- $32.92 to $41.67 USD / hour
As an Electrical Engineer at a Marathon refinery, you can expect to become familiar with industry codes and best practices, build critical thinking skills, and gain an understanding of how…
Added 1 min ago
EC
Quality Systems Engineer, Programmatic
Eaton Corporation
El Paso, TX
- $86,000 to $126,000 USD / year
The Quality Systems Engineer is responsible for developing, implementing, and maintaining quality standards, programmatic processes, and performance measurement systems across programmatic…
Added 1 min ago
Field Engineer (THAAD - CLS
Akima
El Paso, TX
The successful candidate will function as a Field Engineer with the Terminal High Altitude Area Defense (THAAD) Missile Defense System out of Fort Bliss, Texas. The candidate will perform…
Added 1 min ago
Automation Software Engineer - Power BI and Automation
Wells Fargo
IRVING, TX
Seeking a Software Engineer to design, develop, and support enterprise reporting, automation, and collaboration solutions leveraging Microsoft Power BI and SharePoint.
Added 1 min ago
EF
Senior Modern Work Engineer
Exeter Finance Corp
Irving, TX
- $101,500 to $139,600 USD / year
The Senior Modern Work Engineer is a subject matter expert across several disciplines: AI platforms, Microsoft 365, automation, and platform governance and security. This role provides…
Added 1 min ago
Relay Test Engineer
ABM Industries
Irving, TX
…protection systems; station automation and supervisory control and data acquisition (SCADA)…
Added 1 min ago
Network Engineer
Caris Life Sciences
Irving, TX
…Information Technology team with the addition of an IT Network Engineer. This individual will take daily direction from the Manager of Networking, and be responsible for design,…
Added 1 min ago
ND
Test Automation Engineer
NTT Data Americas, Inc.
Irving, TX
- $45 to $50 USD / hour
NTT DATA's Client is seeking a skilled professional to design, build, and maintain automated testing solutions for our software applications. In this role, you will collaborate closely with…
Added 1 min ago
Connectivity Systems Engineer
Caterpillar, Inc.
Irving, TX
The Connectivity Systems Engineer will support the development, integration, validation, and delivery of machine and P&E connectivity capabilities. This role will coordinate software…
Added 1 min ago
Principal Product Engineer, Battery Management System (BMS)
Renesas
Plano, TX
The Principal Product Engineer for BMS is a highly experienced and technically proficient role responsible for the successful characterization, qualification, and high-volume manufacturing…
Added 1 min ago
Integration Engineer 4 (MAC)
Capital One
Plano, TX
Capital One is looking for a Lead Integration Engineer to join our growing Mac Engineering team. The platform has grown to support over 40,000 endpoints in recent years, as one of the…
Added 1 min ago
Director, Full Stack Engineer
Capital One
Plano, TX
As a Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
Added 1 min ago
A
Failure Analysis Engineering Technician/Engineer
Actalent
Plano, TX
- $38.5 to $50 USD / hour
We are looking to hire a Failure Analysis Engineering Technician/Engineer to play a key role in diagnosing, repairing, and validating complex electronic products from the finished unit down…

Closed listing

Trellix

Director - Customer Response Engineering

Little Rock, AR, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

Report this job