Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
CN
SUPERVISOR
Commander, Naval Information Warfare Systems Command (NAVWARSYSCOM)
Point Loma Complex, San Diego, CA
- $102,246 to $197,200 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1 , or licensure as a Professional Engineer (PE) by any State, the…
Added 4 mins ago
NS
ENGINEER
Naval Sea Systems Command
Naval Business Center, Philadelphia, PA · Naval Base, Norfolk, VA
- $127,646 to $197,200 USD / year
…relationships); (c) fluid mechanics, hydraulics; (d) thermodynamics; (e) electrical fields and circuits; (f) nature and properties of materials (relating particle and aggregate structure to…
Added 6 mins ago
AT
Quality Engineer
Army Tank-Automotive and Armament Command (TACOM)
Watervliet, NY
- $92,344 to $120,050 USD / year
Serves as the senior quality engineer with responsibility for critical programs/projects. | Establishes and monitors the quality engineering parameters and metrics for assigned projects…
Added 6 mins ago
UA
Interdisciplinary (Project Engineer)
U.S. Army Corps of Engineers
Arlington, VA · Norfolk, VA · Fort Eustis, VA · Langley AFB, VA · Richmond, VA
- $62,640 to $133,142 USD / year
Basic Requirement for Civil Engineer (0810) /Mechanical Engineer (0830) /Electrical Engineer (0850):
Added 8 mins ago
Controls Engineer
ITAC
Wilmington, NC
Use established fundamentals of electrical and controls engineering to identify concepts for control of manufacturing equipment; and design, build and test selected concepts as an…
Added 9 mins ago
OA
General Engineer
Other Agencies and Independent Organizations
Albany, OR · Pittsburgh, PA · Morgantown, WV
- $106,437 to $149,091 USD / year
Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 9 mins ago
NS
DISTINGUISHED SCIENTIST/ENGINEER FOR ELECTRO-OPTIC/INFRARED SENSOR TECHNOLOGIES
Naval Sea Systems Command
Crane, IN
- $170,138 to $209,600 USD / year
(I) Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 11 mins ago
OA
General Engineer
Other Agencies and Independent Organizations
Washington, DC
- $121,785 to $187,093 USD / year
Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 11 mins ago
OA
General Engineer
Other Agencies and Independent Organizations
Washington, DC
- $169,279 to $197,200 USD / year
Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 11 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Minot AFB, ND
- $107,048 to $139,166 USD / year
1. Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 11 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Rapid City, SD
- $104,502 to $127,443 USD / year
1. Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 14 mins ago
NA
SUPERVISORY GENERAL ENGINEER
Naval Air Systems Command
Arlington, VA
- $143,913 to $197,200 USD / year
Added 14 mins ago
OA
General Engineer
Other Agencies and Independent Organizations
Washington, DC
- $169,279 to $197,200 USD / year
Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 14 mins ago
AF
GENERAL ENGINEER
Air Force Elements, U.S. Central Command
MacDill AFB, FL
- $106,437 to $138,370 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1 , or licensure as a Professional Engineer (PE) by any State, the…
Added 17 mins ago
HLS Software Systems Engineer II
Blue Origin LLC
Seattle, WA
HLS Software Systems Engineer II - Lunar Permanence
Added 21 mins ago
JH
Robotics and Autonomous Systems Engineer
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $100,000 USD / year
The Cyber-Physical Systems Development Group is seeking a Robotics and Autonomous Systems Engineer to develop advanced capabilities that give U.S. operators an asymmetric advantage as…
Added 27 mins ago
Field Excitation Engineer
IS International Services
Alpharetta, GA
We are seeking a Field Excitation Engineer to support the commissioning, modernization, and maintenance of excitation systems in power plants and industrial facilities.
Added 27 mins ago
Quality Engineer
IS International Services
Houston, TX
As Quality Engineer, the successful candidate will play a key role in directing the investigation, identification, and resolution of issues within design, specification, installation,…
Added 27 mins ago
Senior Grid Integration & Power Systems Engineer
IS International Services
Remote, United States
…advanced applications including data centers. Develop, review, test, document, and defend EMT, RMS, steady-state, and PPC model packages with inverter OEMs, modeling firms, grid operators,…
Added 27 mins ago
Field Engineer
IS International Services
Alpharetta, GA
Commissioning & Optimization: Commission, test, and optimize I&C (Instrumentation & Control) systems, automation processors, sensors, drives, and control networks.
Added 27 mins ago
BESS Fire Protection Engineer I
IS International Services
Remote, United States
We are seeking a highly motivated and technically skilled BESS Fire Protection Engineer I to join an industry-leading team focused on clean energy technology solutions. This specialized…
Added 27 mins ago
Field Engineer
IS International Services
Houston, TX
The Field Engineer is a project-based contract role responsible for supporting the execution, technical verification, and quality assurance of projects. The Field Engineer shall verify that…
Added 27 mins ago
Field Service Engineer
IS International Services
Alpharetta, GA
Testing electrical equipment and providing test report
Added 39 mins ago
Software Engineer, Processor Design Infrastructure, Quantum AI
Google
Goleta, CA
Bachelor's degree in Computer Science, Electrical Engineering, Physics, a related technical field, or equivalent practical experience.
Added 44 mins ago
MS
MECHANICAL ENGINEER
Military Sealift Command
Naval Base, Norfolk, VA
- $108,019 to $140,426 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…

Closed listing

Trellix

Director - Customer Response Engineering

Washington, DC, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

Report this job