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Added 14 mins ago
Software Engineer
Cisco Systems, Inc.
Milpitas, CA
…resolve customer problems and prevent recurrence. Partner with development, test, and support teams to validate solutions and communicate clear progress through resolution. Use patterns…
Added 19 mins ago
Manufacturing Engineer
Kubota
Gainesville, GA
Innovative Process Development: Focus on operator safety while crafting manufacturing processes. You'll study product requirements and collaborate with equipment vendors to research,…
Added 19 mins ago
Digital Manufacturing System Engineer (ONSITE)
Kubota
Gainesville, GA
We are seeking a driven and innovative Digital Manufacturing System Engineer to join our team in a fast-paced manufacturing environment. This role is ideal for a technology-focused engineer…
Added 19 mins ago
Manufacturing Engineer
Kubota
Gainesville, GA
…develop, and enhance manufacturing processes that not only meet product requirements but also prioritize operator safety. Your expertise will shape the future of our production…
Added 19 mins ago
Design Quality Engineer
Kubota
Gainesville, GA
We are seeking a detail-oriented and quality-focused Design Quality Engineer to join our team. This opportunity is ideal for a professional who enjoys solving product quality challenges,…
Added 36 mins ago
C
Software Engineer Data & AI II (Full Time) – United States
Cisco
San Jose, CA · RTP, NC · San Francisco, CA · Seattle, WA · Carlsbad, CA
- Full-time
…ideas to push boundaries and help each other grow. Because full product development - from design to qualification to production - is within our team, we’re able to think differently,…
Added 36 mins ago
Senior Software Engineer, Network Platform Security
Cisco Systems, Inc.
Milpitas, CA
…environment where engineers take ownership across the full product lifecycle - from development and testing through production…
Added 38 mins ago
Principal Engineer Software Security Hybrid
Cisco Systems, Inc.
RTP, NC · San Jose, CA · Austin, TX · Chicago, IL
…evidence, and help teams get there faster - across AI-assisted development, AI embedded in our products and platforms, and AI used in Cisco's internal business operations. We're building…
Added 39 mins ago
Remote Lead Software Engineer for a Healthcare Company
Pearl
Remote, United States
Took at least one product or major feature from zero to production as an early engineer
Added 39 mins ago
Remote Lead Software Engineer for a Healthcare Company
Pearl
Remote, United States
Took at least one product or major feature from zero to production as an early engineer
Added 39 mins ago
Remote Lead Software Engineer for a Healthcare Company
Pearl
Remote, United States
Took at least one product or major feature from zero to production as an early engineer
Added 39 mins ago
Senior Software Development Engineer in Test (SDET) - Remote
Scalepex
Remote, United States
Scalepex is actively seeking an experienced Senior Software Development Engineer in Test (SDET) for an exciting remote opportunity in the digital healthcare technology space.
Added 40 mins ago
Senior Solutions Engineer
Dossier
Remote, United States
We are hiring a Senior Solutions Engineer to own the demo and the technical win on our largest enterprise deals. This is a true pre-sales role: you partner with our Enterprise Account…
Added 40 mins ago
Staff Engineer, Application Security (Remote, US)
Everyday Electric
Remote, United States
Application and product security: Lead security architecture reviews, threat modeling, code reviews, and security testing. Partner with engineering teams to build security into the SDLC and…
Added 40 mins ago
Senior Software Engineer
Murmuration
Remote, United States
As a Senior Software Engineer, you’ll be responsible for designing, building, and evolving the systems and services that power the Organizer platform. You’ll tackle complex technical…
Added 40 mins ago
Senior Optimization Engineer
Tierra
Remote, United States
We are looking for an intellectually curious Optimization Engineer to join our team. In this pivotal role, you will focus on developing and deploying solutions to advance our optimization…
Added 40 mins ago
Senior Optimization Engineer
Tierra
Remote, United States
We are looking for an intellectually curious Optimization Engineer to join our team. In this pivotal role, you will focus on developing and deploying solutions to advance our optimization…
Added 40 mins ago
Senior Optimization Engineer
Tierra
Remote, United States
We are looking for an intellectually curious Optimization Engineer to join our team. In this pivotal role, you will focus on developing and deploying solutions to advance our optimization…
Added 40 mins ago
Senior Optimization Engineer
Tierra
Remote, United States
We are looking for an intellectually curious Optimization Engineer to join our team. In this pivotal role, you will focus on developing and deploying solutions to advance our optimization…
Added 40 mins ago
TE
Project Controls Engineer, OT SCADA Projects (TEMP)
Terabase Energy
Remote, United States
- $120,000 to $130,000 USD / year
The Project Controls Engineer supports the design, configuration, commissioning, and documentation of plant control systems for utility-scale solar, storage, and hybrid renewable energy…
Added 40 mins ago
SU
Mobile / UI/UX Engineer
Stanbridge University
Remote, United States
- $115,000 to $150,000 USD / year
Stanbridge University is seeking a highly capable, product-minded Mobile / UI/UX Engineer to design, develop, and enhance our growing ecosystem of student-facing digital platforms.
Added 40 mins ago
Vice President of Technology
WorldVia
Remote, United States
Lead WorldVia's adoption of AI across the company, advancing an AI-native development lifecycle in which AI agents support planning, coding, testing, code review, and deployment under…
Added 40 mins ago
Senior Software Engineer
Sharetec
Remote, United States
Sharetec is looking for a Senior Software Engineer to join our API Development team!
Added 40 mins ago
V
Senior QA/SDET
Vouched
Remote, United States
- $180,000 to $210,000 USD / year
A critical component of this role is the fluent use of modern AI-powered tooling to accelerate test development. You will be expected to leverage tools such as Claude Code, Cursor, and…
Added 41 mins ago
TA
Process Engineer
The AmeriLux Family of Companies
De Pere, WI
- $42,000 to $75,000 USD / year
Join the A-Team as a Process Engineer! The Process Engineer is responsible for supporting, optimizing, and maintaining manufacturing processes within a continuous plastic extrusion…

Closed listing

Trellix

Director - Customer Response Engineering

Hartford, CT, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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