Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 4 mins ago
A
Quality Inspector
Aerotek
Carlsbad, CA
- $26 to $28 USD / hour
…quality inspector is responsible for performing incoming, in-process, and final inspections of components and assemblies according to control and quality plans. This role involves reviewing…
Added 4 mins ago
System Engineering Manager - Rail and Transit
Parsons Transportation Group
CA
…The successful candidate will be an aggressive advocate of process driven systems integration & delivery, with the ability to provide that vision to project staff and customers. Ability to…
Added 5 mins ago
Founder in Residence, Building the grid 10x faster (Engineer)
Deep Science Ventures
Remote, United States
…You and your co-founders will own a significant stake in the business and continue receiving support…
Added 16 mins ago
Principal Automation Engineer - Global Engineering
Genentech, Inc.
United States
As a Principal Automation Engineer you will be responsible for supporting large and/or complex facility/equipment improvement projects within our US manufacturing network as well as…
Added 19 mins ago
A
Stationary Engineer
Aerotek
Rockville, MD
- $28 to $40 USD / hour
Job Title: Stationary Engineer Job Description
Added 25 mins ago
Electrical Hardware Engineer Intern
Hewlett Packard Enterprise
Sunnyvale, CA
Familiarity with ASIC and/or PCB hardware design process
Added 36 mins ago
Platform Tooling Engineer
GD Information Technology, Inc.
United States
We are seeking a Platform Tooling Engineer to join our team supporting Centers for Medicare & Medicaid Services (CMS) Agile Tools, Licensing and Shared Services (ATLAS) program. NOTE: This…
Added 36 mins ago
HE
Controls Engineer (HE) (56293)
HANLEY ENERGY GROUP
Dallas, TX
- $110,000 to $140,000 USD / year
The Controls Engineer will be working as part of a fast-growing, dynamic team and will play a critical role representing Hanley Energy in our business model. This person will develop…
Added 40 mins ago
Process Engineer, NC Programmer (Onsite)
RTX
United States
Pratt & Whitney’s Columbus Forged Blades Module Center (CFB) is seeking a Process Engineer, Numerical Control (NC) Programmer to join our programming team.
Added 42 mins ago
Graduate Development Program, Associate Engineer, Electrical Planning and Design
natgridProd
Syracuse, NY · Buffalo, NY · Albany, NY
…help shape the future of the electric grid? As an Associate Engineer in Electrical Planning and Design, you’ll support projects that help keep electric service safe, reliable, and ready for…
Added 43 mins ago
Graduate Development Program, Associate Technology Engineer, Technology Engineering
natgridProd
Marlboro, MA · Waltham, MA
…digital experience for employees? As an Associate Technology Engineer on the Technology Engineering team, you’ll help design, configure, test, and improve the technology employees use every…
Added 43 mins ago
Graduate Development Program, Associate Technology Engineer, Technology Engineering
natgridProd
Northboro, MA · Buffalo, NY · Syracuse, NY · Waltham, MA
Are you ready to build technology that supports the future of energy? As an Associate Technology Engineer on the Technology Engineering team, you’ll help develop data and AI solutions that…
Added 43 mins ago
Graduate Development Program, Associate Engineer, Asset Strategy
natgridProd
Northboro, MA
Interested in using data and engineering to help shape the future of the electric grid? As an Associate Engineer on National Grid's Asset Strategy team, you'll help identify where and how…
Added 43 mins ago
Graduate Development Program, Associate Analyst, Technology Security
natgridProd
Brooklyn, NY · Syracuse, NY · Waltham, MA
…automation. If you’re looking for a challenge in a growing business that provides critical infrastructure services, this role is for…
Added 43 mins ago
Graduate Development Program, Associate Engineer, Transmission & Distribution Line Standards
natgridProd
Northboro, MA
Interested in helping shape the standards that power the electric grid? As an Associate Engineer, you'll work alongside experienced engineers and industry experts to develop and maintain…
Added 43 mins ago
Graduate Development Program, Associate Engineer, Software Engineering
natgridProd
Syracuse, NY · Brooklyn, NY · Waltham, MA
Are you ready to build software that helps support National Grid’s Gas business? As an Associate Software Engineer, you’ll join the team responsible for the development and support of the…
Added 43 mins ago
Graduate Development Program, Associate Engineer, EMS Display and Visualization Specialist
natgridProd
Buffalo, NY
Are you interested in technology, electric grid operations, and the tools that help keep the lights on? As an Associate Engineer on the EMS Display and Visualization team, you’ll support…
Added 43 mins ago
Graduate Development Program, Associate Engineer, Distribution Planning & Asset Management
natgridProd
Waltham, MA
Interested in helping shape the future of the electric grid? As an Associate Engineer on the Distribution Planning & Asset Management team, you'll support long-term planning efforts that…
Added 43 mins ago
Graduate Development Program, Associate Engineer, Transmission Planning Modeling
natgridProd
Waltham, MA
Interested in helping shape the future of the electric grid? As an Associate Engineer on the Transmission Planning Modeling team, you'll help develop and maintain the power system models…
Added 43 mins ago
Graduate Development Program, Associate Engineer, Transmission Planning
natgridProd
Waltham, MA
Interested in helping shape the future of the electric grid? As an Associate Engineer on the Transmission Planning team, you'll support studies and analyses that help ensure the safe,…
Added 43 mins ago
Graduate Development Program, Associate Engineer, EMS Display and Visualization Specialist
natgridProd
Altamont, NY
Are you interested in technology, electric grid operations, and the tools that help keep the lights on? As an Associate Engineer on the EMS Display and Visualization team, you’ll support…
Added 43 mins ago
Graduate Development Program, Associate Engineer, EMS Display and Visualization Specialist
natgridProd
Liverpool, NY
Are you interested in technology, electric grid operations, and the tools that help keep the lights on? As an Associate Engineer on the EMS Display and Visualization team, you’ll support…
Added 43 mins ago
Graduate Development Program, Associate Substation Electrical Engineer, Option Solution Engineering
natgridProd
Northboro, MA
Ready to launch your engineering career? As an Associate Electrical Engineer, you'll support electric substation projects across New England, helping develop conceptual solutions, evaluate…
Added 43 mins ago
Graduate Development Program, Associate Engineer, Public Works
natgridProd
Waltham, MA
…project coordination, and relationship building? As an Associate Engineer on the Public Works team, you'll work at the intersection of engineering, construction, and community engagement.…
Added 43 mins ago
Graduate Development Program, Associate Engineer, Gas Asset Management and Engineering
natgridProd
Waltham, MA
Interested in using engineering, data, and technology to help shape the future of energy? As an Associate Engineer, you'll support a team focused on evaluating innovative energy solutions,…

Closed listing

Trellix

Director - Customer Response Engineering

Hartford, CT, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

Report this job