Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 5 mins ago
SC
Sr Continuous Improvement Engineer
Schwan's Company
Pasadena, TX
- $83,000 to $139,000 USD / year
We are hiring a Sr. Continuous Improvement Engineer in Pasadena, TX. In this role you will be responsible for identifying, developing, evaluating, and adapting innovative food processes and…
Added 6 mins ago
SC
Systems Engineer
Schwan's Company
Marshall, MN
- $75,000 to $125,000 USD / year
As a Systems Engineer, located in Marshall, MN, you will support the implementation and maintenance of server and network architecture in a food manufacturing environment.
Added 6 mins ago
SC
IT Security Engineer
Schwan's Company
Hopkins, MN
- $75,000 to $125,000 USD / year
Bachelor's degree or equivalent in relevant field
Added 11 mins ago
Quality Process Engineer
Revolution Sustainable Solutio
Stuttgart, AR
Added 11 mins ago
Supervisory Industrial Engineer
U.S. Army Joint Munitions Command
Pine Bluff Arsenal, AR
…competitive service. About the Position: Serves as Industrial Engineer in charge of procurement and manufacturing quality assurance. Responsibilities Provides technical expertise in the…
Added 11 mins ago
Supervisory Industrial Engineer
U.S. Army Joint Munitions Command
Pine Bluff Arsenal, AR
Summary About the Position: Serves as Industrial Engineer in charge of procurement and manufacturing quality assurance. Responsibilities Provides technical expertise in the resolution of…
Added 11 mins ago
Utility Engineer (Transmission/Lines)
Entergy
Little Rock, AR
This position can be filled as an Engineer I, II, III or Sr based on the qualifications and experience of the selected candidate. ****
Added 11 mins ago
EG
Cloud Engineer
Eliassen Group
Little Rock, AR
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 11 mins ago
EG
Databricks Data Engineer
Eliassen Group
Little Rock, AR
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 14 mins ago
G
Sr. Electrical Engineer/Project Manager
GPAC
Dallas, TX
- $95,000 to $155,000 USD / year
A reputable and established multi-disciplinary Engineering firm is looking for a Senior Electrical Engineer/Project Manager, with a passion to deliver excellence! This firm works hard to…
Added 19 mins ago
G
Project Engineer-Commercial Construction
GPAC
Missoula, MT
- $85,000 to $105,000 USD / year
Bachelor’s degree in Construction Management, Engineering, Architecture, or related field (preferred).
Added 23 mins ago
Senior Staff Technical Program Manager, New Product Programs
Waymo
Mountain View, CA · San Francisco, CA
Demonstrated technical judgment equivalent to a senior/staff practicing engineer (L5+ SWE): ability to influence strategic technical direction, evaluate complex system architectures across…
Added 26 mins ago
P
Senior Foundry Integration Engineer
Photonic
Remote, United States
- $126,200 to $173,500 USD / year
We are seeking an experienced Senior Foundry Integration Engineer to lead the development and maturation of our silicon photonic fabrication processes through close partnership with…
Added 28 mins ago
TT
Founding AI Agent Engineer
True Talent Solutions Partners
San Francisco Bay Area, CA
- $150,000 to $220,000 USD / year
- Zero to four years of experience as a software engineer, agent engineer, or applied AI engineer.
Added 31 mins ago
AM
2027 Spring Process Engineer Co-op - Doctorate (Gloucester, MA)
Applied Materials
Gloucester, MA · Gloucester
- $47 to $50 USD / hour
…Chemistry, Physics, Electrical Engineering, or a related technical field. Students in the final year of their graduate program are encouraged to…
Added 40 mins ago
G
Project Engineer Needed-Bozeman
GPAC
Bozeman, MT
- $85,000 to $95,000 USD / year
Bachelor’s degree in Construction Management, Engineering, Architecture, or related field (preferred).
Added 40 mins ago
G
Project Engineer
GPAC
Missoula, MT
- $85,000 to $105,000 USD / year
Bachelor’s degree in Construction Management, Engineering, Architecture, or related field (preferred).
Added 40 mins ago
G
Project Engineer
GPAC
Missoula, MT
- $85,000 to $105,000 USD / year
Bachelor’s degree in Construction Management, Engineering, Architecture, or related field (preferred).
Added 40 mins ago
G
Project Engineer
GPAC
Missoula, MT
- $85,000 to $105,000 USD / year
Bachelor’s degree in Construction Management, Engineering, Architecture, or related field (preferred).
Added 40 mins ago
G
Project Engineer
GPAC
Missoula, MT
- $85,000 to $105,000 USD / year
Bachelor’s degree in Construction Management, Engineering, Architecture, or related field (preferred).
Added 40 mins ago
G
Project Engineer Needed-Missoula, MT
GPAC
Missoula, MT
- $85,000 to $105,000 USD / year
Bachelor’s degree in Construction Management, Engineering, Architecture, or related field (preferred).
Added 40 mins ago
G
Project Engineer Needed-Missoula, MT
GPAC
Missoula, MT
- $85,000 to $105,000 USD / year
Bachelor’s degree in Construction Management, Engineering, Architecture, or related field (preferred).
Added 40 mins ago
G
Project Engineer Needed-Missoula, MT
GPAC
Helena, MT
- $85,000 to $90,000 USD / year
Bachelor’s degree in Construction Management, Engineering, Architecture, or related field (preferred).
Added 40 mins ago
G
Project Engineer Needed
GPAC
Sacramento, CA
- $85,000 to $115,000 USD / year
Bachelor’s degree in Construction Management, Engineering, Architecture, or related field (preferred).
Added 41 mins ago
Manufacturing Engineer
Baker Hughes
Liberty, MO
A Manufacturing Engineer at CDC is a self-starter who works toward implementing an overall strategic plan. The Manufacturing Engineer performs engineering work related to the design and…

Closed listing

Trellix

Director - Customer Response Engineering

Dover, DE, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

Report this job