Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 3 mins ago
EG
QA Automation Engineer
Eliassen Group
Dover, DE
- $75 to $82 USD / hour
Participate and contribute to requirements analysis, design, QA test plan development, defect review, QA results analysis, sprint review, and project planning sessions.
Added 3 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Dover, DE
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 4 mins ago
FPGA Engineer
Tomorrow.io
Golden, CO
Tomorrow.io is seeking an FPGA Engineer to aid in the design, development, and verification of digital systems on our proprietary weather sensing satellites. In this role, you will…
Added 4 mins ago
Associate DMS Applications Engineer
Open Systems International, Inc.
Medina, MN
…Associate Distribution Management System (DMS) Application Engineer you will be involved in all aspects of the successful delivery of systems to our customers. You will be engaged with our…
Added 5 mins ago
A
Electrical Controls Engineer
Actalent
Tinley Park, IL
- $44 to $52 USD / hour
We are seeking an Electrical Controls Engineer to design, program, test, and support industrial control systems and automated machinery. This hands-on role involves PLC programming,…
Added 5 mins ago
A
Civil Engineer
Actalent
Phoenix, MD
- $30 to $45 USD / hour
Job Title: Civil EngineerJob DescriptionThis position offers an opportunity for a Civil Engineer to work on a diverse mix of public-focused projects, including water resources, site…
Added 5 mins ago
A
USA|USD| Software Engineer - Intermediate
adecco
Santa Clara, CA
- $55 to $70 USD / hour
Adecco is hiring immediately for a Remote Software Engineer with a local client in Santa Clara, CA. Pay is $55.00/hr. - $70.00/hr.
Added 5 mins ago
A
Hardware Design Engineer
Actalent
Annapolis Junction, MD
- $150,000 to $215,000 USD / year
FPGA Hardware Design EngineerJob DescriptionThe primary role of the Hardware Design Engineer is to lead FPGA architecture, design, and development efforts in support of advanced embedded…
Added 5 mins ago
A
Quality Engineer
Actalent
Manchester, TN
- $80,000 to $85,000 USD / year
Job Title: Quality Engineer Medical Device ManufacturingJob DescriptionThis Quality Engineer role offers the opportunity to support a medical device manufacturing environment by driving…
Added 5 mins ago
A
Project Manager Oil & Gas (Remote With Travel)
Actalent
Houston, TX
- $40.87 to $60 USD / hour
Assist with business development and marketing efforts as needed
Added 5 mins ago
A
Project Manager Oil & Gas (Remote With Travel)
Actalent
Odessa, TX
- $40.87 to $60 USD / hour
Assist with business development and marketing efforts as needed
Added 6 mins ago
Software Engineer
DCS Corporation
Sterling Heights, MI, MI
DCS is looking for a Senior Software Engineer to support the Army fleet of Robotic Autonomy Systems (RAS) platforms. Post Production Support Software effort include new feature development,…
Added 6 mins ago
MT
MBSE SME
Modern Technology Solutions Inc
Colorado Springs, CO · Colorado Springs
- $180,000 to $215,000 USD / year
Modern Technology Solutions Inc. (MTSI) is seeking a Senior Systems Engineer with Model Based Systems Engineer (MBSE) experience to provide Systems Engineering, Integration, & Test (SEIT)…
Added 7 mins ago
Senior Software Development Engineer, Rendering Foundations
Amazon.com Services LLC
Seattle, WA
Amazon Mobile Shopping is looking for a Senior Software Development Engineer to help build the foundation that powers the best shopping experiences for customers wherever and whenever they…
Added 7 mins ago
Sr Software Engineer, Retail & Marcom Engineering
Apple
Cupertino, CA · Sunnyvale, CA
Financing & Retail Systems team is looking for an experienced Server-side Software Engineer. In this position, you will have the opportunity to partner with our extraordinary team of QA,…
Added 8 mins ago
CI
Software Verification & Test Engineer
Crown Innovations, Inc.
Remote, United States
- $100,000 to $150,000 USD / year
Crown Innovations is seeking an experienced Aviation Software Verification & Test Engineer to support the development, verification, and certification of advanced aviation navigation…
Added 9 mins ago
Senior Software Developer
Corpay
United States
The ideal candidate is a strong hands-on engineer who can embrace a contract-first, evidence-based workflow, acting as an architect-supervisor of AI - someone who takes ownership of complex…
Added 11 mins ago
Senior Controls Engineer
MODINE MANUFACTURING COMPANY
RACINE, WI
Added 11 mins ago
Sr. Test Engineer
Insight Global
Menomonee Falls, WI
Insight Global is seeking a Test Engineer to join one of our largest Navy prime contractors. As a trusted provider of naval power and control technology they deliver quality,…
Added 11 mins ago
Mechanical Engineer- Product Development
adecco
Salem, VA
Adecco is currently assisting a local customer in their search for a Mechanical Engineer - Product Development position. This is a great opportunity to further your existing engineering and…
Added 11 mins ago
Senior Software Development Engineer in
SONY CORPORATE SERVICES GROUP INC
MADISON, WI
…customers and critics. We strive to be at the forefront of development technologies and celebrate our diversity with engineering teams located on four continents from all walks of life. We…
Added 11 mins ago
Senior Software Development Engineer in
SONY CORPORATE SERVICES GROUP INC
MADISON, WI
…customers and critics. We strive to be at the forefront of development technologies and celebrate our diversity with engineering teams located on four continents from all walks of life. We…
Added 12 mins ago
Electronics Development Engineer
HRL Laboratories
Malibu, CA
As an Electronics Development Engineer, you will contribute to the design, characterization, and validation of cryogenic mixed signal hardware used for qubit control and readout. This role…
Added 12 mins ago
A
Firmware Engineer (Connectivity)
Actalent
Milwaukee, WI
- $65 to $80 USD / hour
We are seeking an Embedded Firmware Engineer to support new product development and next-generation connected product platforms. In this hands-on role, you design, implement, test, and…
Added 12 mins ago
Analyst Lead Cybersecurity
FIS MANAGEMENT SERVICES LLC
MILWAUKEE, WI

Closed listing

Trellix

Director - Customer Response Engineering

Madison, WI, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

Report this job