Jobs in the United States

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Added 4 mins ago
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IT Help Desk Engineer
Jobgether
Remote, United States
- $33.65 to $43.25 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Help Desk Engineer based in the United States.
Added 5 mins ago
INFORMATION TECHNOLOGY SPECIALIST (INFOSEC)
Naval Intelligence Command
National Maritime Intelligence Center, MD
Added 5 mins ago
Networking Security Engineer II
CACI International
Linthicum Heights, MD
We are seeking a Network Security Engineer who will provide engineering expertise to analyze complex systems, architecture, network design and other technical hardware issues. You will…
Added 5 mins ago
Network Engineer Principal (TS/Q clearance required)
General Dynamics Information Technology
Germantown, MD
GDIT is seeking an experienced Network Engineer Principal to join our team supporting mission-critical operations for the Department of Energy's National Nuclear Security Administration…
Added 5 mins ago
Sr. Network Engineer / Architect
UIC Government Services and the Bowhead Family of Companies
Rockville, MD
Bowhead seeks a Sr. Network Engineer / Architect to support the Indian Health Service - Network Operations & Support Center located in Rockville, MD. The mission is to provide Federal…
Added 5 mins ago
Senior Ansible Engineer
Sealing Technologies
Columbia, MD
SealingTech is looking for a talented and experienced Senior Ansible Engineer to join our dynamic team of engineers delivering cutting-edge solutions. You will be performing hardware and…
Added 6 mins ago
Software Engineer
General Dynamics Information Technology
Annapolis Junction, MD
Praxis Engineering, A GDIT company, creates exciting and novel mission solutions in the chaotic world of cyber related technologies and products. At the heart of Praxis Engineering are…
Added 6 mins ago
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Senior Azure Virtual Desktop Engineer
Cognizant
Annapolis, MD
- $79,000 to $90,000 USD / year
As a Senior Azure Virtual Desktop Engineer, you will make an impact by designing, deploying, automating, and optimizing Azure Virtual Desktop environments that support both pooled…
Added 6 mins ago
Senior Network Engineer
Cognizant
Annapolis, MD
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…
Added 6 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Annapolis, MD
We are seeking an experienced OT Security Platform Engineer / Technical Lead to own and operate the Dragos security monitoring platform across a global manufacturing environment. This is a…
Added 6 mins ago
Data Strategy & Governance -Director
PwC
Baltimore, MD
What You Must Have
Added 6 mins ago
Senior Principal Systems Engineer – Electronic Warfare (EW) Systems
Northrop Grumman
Baltimore, MD
We are seeking a Senior Principal Systems Engineer (T04) to support development of Electronic Warfare (EW) systems for airborne sensor platforms. This position is 100% onsite and focuses on…
Added 7 mins ago
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Azure Government Administrator
Eliassen Group
Aberdeen Proving Ground, MD
- $50 to $60 USD / hour
Diagnose complex outages and analyze network, firewall, and proxy traffic using PCAP tools such as Wireshark.
Added 28 mins ago
Senior Security Engineer / Hybrid in Scottsdale
Kelly Services
Scottsdale, AZ
A growing managed services and cybersecurity-focused organization is seeking a Senior Security Engineer to join its team in Scottsdale, AZ. This full-time direct hire opportunity offers a…
Added 34 mins ago
Software Engineer III, Infrastructure, Google Cloud Platforms
Google
New York, NY
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 45 mins ago
Telecom Engineer - Industrial and Mission Critical Facilities
Kiewit
Lone Tree, CO
…radio, security, surveillance, access control, paging, and network infrastructure come together in a real facility - not just on…
Added 45 mins ago
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R&D Embedded Software Engineer
Veralto
Loveland, CO
- $95,000 to $105,000 USD / year
As part of our team and the broader Veralto network, you’ll join a unique work environment where purpose meets possibility: where you can make an immediate, measurable impact on a global…
Added 46 mins ago
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Senior Software Engineer
Veralto
Fort Collins, CO
- $110,000 to $120,000 USD / year
As part of Ott and the broader Veralto network, you’ll do work that matters - helping deliver solutions with real-world impact while building your skills and growing your career.
Added 46 mins ago
Systems Integration Test Engineer - New Grad
Kratos Defense & Security Solutions, Inc.
Colorado Springs, CO
…industry, we are motivated by creating and delivering innovative solutions to our nation and global…
Added 46 mins ago
Network Engineering Manager - Secret Clearance
Lockheed Martin
Colorado Springs, CO
-Must have a Final Secret clearance (or higher)
Added 46 mins ago
Amazon Dedicated Cloud Engineer, Region Reliability
Amazon
Denver, CO
…proactive reliability engineering, automation, and leading-edge…
Added 1 hour ago
Forward Deployed Engineering & Applied AI Professionals
TDS Global Solutions
Remote, United States
TDS Global Solutions is building a specialized Forward Deployed Engineering & Applied AI Talent Network to connect highly technical, customer-facing engineers with current and future…
Added 1 hour ago
Software Engineer III, Infrastructure, Google Cloud Platforms Networking
Google
Sunnyvale, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 1 hour ago
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Sr. Cloud Applications Engineer
Jobgether
Remote, United States
- $130,000 to $155,000 USD / year
The Sr. Cloud Applications Engineer will lead the design, development, integration, and ongoing support of Azure-hosted applications and enterprise cloud services. This senior technical…
Added 1 hour ago
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Senior Cloud Security Engineer
Jobgether
Remote, United States
- $127,800 to $339,000 USD / year
The Senior Cloud Security Engineer will play a key role in strengthening cloud security across a large-scale, developer-focused technology ecosystem. This position combines hands-on…

Closed listing

Trellix

Director - Customer Response Engineering

Madison, WI, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

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Work requirements

Jobs in the United States