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Added 8 mins ago
J
Senior Engineer, Exposure & Vulnerability Management
Jobgether
Remote, United States
- $134,200 to $180,600 USD / year
…applications and next steps. Our partner is looking for a Senior Engineer, Exposure & Vulnerability Management based in the United…
Added 8 mins ago
Senior Analytics Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Analytics Engineer based in the United States.
Added 8 mins ago
J
Embedded Systems Staff Engineer
Jobgether
Remote, United States
- $96.75 to $133.03 USD / hour
As an Embedded Systems Staff Engineer, you will lead the architecture and continuous evolution of ARM and AArch64 execution support within a sophisticated security analysis environment. You…
Added 24 mins ago
Senior Software Engineer - US
IRIS
Remote, United States
As a Senior Software Engineer, you’ll take ownership of significant areas of our products from initial design through to production.
Added 33 mins ago
Principal Engineer, Electrical
Blue Bird Brand
Fort Valley, GA
Reporting to the Senior Director of Electrical Engineering, the Principal Design Engineer, Electrical serves as a technical authority for vehicle electrical/electronic architecture,…
Added 35 mins ago
Senior Mechanical Engineer - Marlborough
IPG Photonics Corporation
Marlborough, MA
Assist in developing IP portfolio for these instruments and provide original technical solutions to improve performance, functionality, reliability costs requirements;
Added 42 mins ago
J
Staff Client Support Engineer
Jobgether
Remote, United States
- $120,000 to $140,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Client Support Engineer based in the United States.
Added 42 mins ago
J
Lead Software Engineer
Jobgether
Remote, United States
- $80,000 to $100,000 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Lead Software Engineer based in the United States.
Added 51 mins ago
EC
Project Engineer
Edwards Construction Group
Santa Barbara, CA
- $70,700 to $95,600 USD / year
We are looking for a motivated and detail-oriented Project Engineer to support the successful delivery of commercial construction projects from preconstruction through closeout. Working…
Added 58 mins ago
WW
Associate Engineer - Infrastructure & Integrations Support
World Wide Technology
Maryland Heights, MO
- $73,200 to $91,500 USD / year
We are seeking a motivated Associate Engineer to support enterprise infrastructure, integration applications, and automation initiatives. The ideal candidate will have hands-on experience…
Added 1 hour ago
Sr Lead Software Engineer
JPMC page
Plano, TX
As a Sr. Lead Software Engineer at JPMorganChase within the Consumer & Community Banking – Consumer & Community Banking Administration, you are an integral part of an agile team that works…
Added 1 hour ago
Lead Software Engineer
JPMC page
Plano, TX
As a Lead Software Engineer at JPMorganChase within the Corporate Sector – Corporate Technology, you are an integral part of an agile team that works to enhance, build, and deliver trusted…
Added 1 hour ago
Electrical Engineer
MKO KONE Inc.
Office Building, TX
Are you ready to make your next career move to join our team as our Electrical Engineer I for KONE Americas in KONE Moline, IL?
Added 1 hour ago
Sr. Engineer - Drug Substance Engineering Technical Authority (ETA)
Amgen Inc.
NC
…both in the company and industry to optimize the life cycle management of Amgen’s assets and is accountable for performance and reliability across multiple…
Added 1 hour ago
Senior Mechanical Engineer
Eden GeoPower Inc
Somerville, MA
Collaborate with electrical and power-electronics teams to achieve seamless electro-mechanical performance and thermal management.
Added 1 hour ago
Packaging and Equipment Engineer - On-Site
State Industrial Products
Hebron, OH
The Packaging and Equipment Engineer will lead packaging and equipment development from concept through commercialization, with particular emphasis on chemical compatibility, package…
Added 1 hour ago
Computer System Analyst/Engineer
Southern Company
Birmingham, AL
…maintenance of supporting systems such as HiTOPS (Centralized data management for Monarch) source code management (GitHub), package deployment (RPM/Yum, SCCM), solution and performance…
Added 1 hour ago
Computer Systems Analyst/Engineer – Ansible System Admin
Southern Company
Birmingham, AL · Atlanta, GA
…supporting systems such as backup solutions (Veeam), source code management (GitHub), package deployment (RPM/Yum, SCCM), solution and performance monitoring (Zenoss, ArcSight), and…
Added 1 hour ago
EE
Estimating Manager-Design Build/Preconstruction
EC Electric
Portland, OR
- $138,000 to $182,000 USD / year
Provide leadership, coaching, and mentorship to estimators and project team members while driving accountability, quality, and performance.
Added 1 hour ago
Senior Solution Architect- Spark & Databricks Expert
Jobgether
Remote, United States
…large-scale Apache Spark and Databricks workloads, ensuring performance, scalability, and cost efficiency. Acting as a trusted technical advisor, you will independently drive projects from…
Added 1 hour ago
J
Senior Backend Cloud Engineer
Jobgether
Remote, United States
- $120,000 to $170,000 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Backend Cloud Engineer based in the United States.
Added 1 hour ago
Network Operations Manager
Jobgether
Remote, United States
Team Management and Development: Recruit, onboard, coach, and develop Network Engineers and Senior Network Engineers through technical mentoring, performance management, and certification…
Added 1 hour ago
J
Infrastructure Engineer, Enterprise AI
Jobgether
Remote, United States
- $208,500 to $225,000 USD / year
As an Infrastructure Engineer, Enterprise AI, you will play a key role in building and scaling the infrastructure that enables employees to transform AI-generated ideas, prototypes, and…
Added 1 hour ago
Cloud Infrastructure Engineer
IPG
Atlanta, GA · Tampa, FL · Charlotte, NC · Orlando, FL · Washington, DC · Raleigh, NC · Jacksonville, FL · New York, NY
…a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and…
Added 1 hour ago
Mechanical Systems Engineer
IPG
Schaumburg, IL
Position Purpose: The Mechanical Systems Engineer is responsible for evaluating, improving, and extending the life of automated machinery through engineered upgrades, rebuilds, retrofits,…

Closed listing

Trellix

Director - Customer Response Engineering

Madison, WI, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

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