Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
G
Electrical Design Engineer
GPAC
Camden, AR
- $80,000 to $110,000 USD / year
Manufacturing Knowledge: Strong understanding of DFM principles, PCB fabrication, and electronic testing methodologies.
Added 1 min ago
MP
Director of Health, Safety & Environmental (HSE)
MESA POWER SOLUTIONS LLC
Loveland, CO
- $200,000 to $231,000 USD / year
…responsible power systems to industrial markets nationwide. We engineer and build advanced, sound-attenuated, temperature-controlled generator sets designed to perform in the toughest…
Added 1 min ago
IG
Mission Planning Systems Engineer (TSSCI)
Insight Global
Dahlgren, VA
- From $71 USD / hour
Knowledge of the acquisition process and systems engineering tradeoffs.
Added 1 min ago
IG
REMOTE Data Scientist
Insight Global
Remote, United States
- From $55 USD / hour
…enhance business operations and improve access to organizational knowledge. They are seeking a GenAI Engineer / Agentic AI Specialist to design, develop, and deploy AI-powered applications…
Added 1 min ago
IG
Data Engineer - INTL India - 94b043a3
Insight Global
Remote, United States
- From $13 USD / hour
· 5+ years of hands-on knowledge on Azure Databricks development using SQL and Python languages is required.
Added 1 min ago
RE
Customer Data Traceability Engineer
Renesas Electronics
Palm Bay, FL
- $159,000 to $198,000 USD / year
Renesas Electronics is looking for a Senior Staff Quality Engineer to serve as the customer-facing quality lead for top-tier hyperscale datacenter and cloud customers. The role will drive…
Added 2 mins ago
Senior Embedded Software Engineer
ENSCO, Inc.
Binghamton, NY
Knowledge of MIL-STD-810, MIL-STD-461, and MIL-STD-704.
Added 3 mins ago
Distinguished Platform Engineer
ServiceNow
Santa Clara, CA
As a Distinguished Engineer in HRSD, you set the technical direction for model-driven capability across the HR domain, the agentic and conversational experiences that interpret employee,…
Added 3 mins ago
Quality Engineer
Hennig
United States
The Quality Engineer will be responsible for the continuous improvement of Hennig Incorporated's Quality Management System. This includes developing, implementing, and maintaining strategic…
Added 3 mins ago
CO
Core Research Software Engineer I - Integrated Genomics Core
Career Opportunities
La Jolla, CA
- $33 to $38 USD / hour
The Salk Institute Core Facilities are looking for a Research Software Engineer to assist in daily systems administration and operational support for the technology infrastructure that…
Added 5 mins ago
Process Engineer II
Repligen Corp
Marlborough, MA
We are on the lookout for a process engineer who will be a key member of the Proteins and Chromatography network here at Repligen.
Added 5 mins ago
Mechanical Commissioning Engineer I
Bureau Veritas
McLean
…satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with…
Added 6 mins ago
J
Copy of Quality Engineer
Jobot
Richmond, MI
- $65,000 to $95,000 USD / year
…precision, and teamwork drive every achievement. As a Quality Engineer, you will play a key role in ensuring that products exceed the highest standards of performance, safety, and…
Added 6 mins ago
J
Mechanical Drafter
Jobot
Paso Robles, CA · Heritage Ranch, CA
- $25 to $35 USD / hour
Knowledge of GD&T and engineering drawing standards.
Added 6 mins ago
Smart Hands Engineer
NTT DATA
CO
The Collaboration Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support…
Added 6 mins ago
Associate Wetland Scientist - Energy Market
Olsson
Lincoln, NE · Omaha, NE
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our…
Added 6 mins ago
Field Service Engineer 2
Daifuku
HILLSBORO, OR
KNOWLEDGE (Equipment, Tools, Principles, Software, Math, etc.) & EXPERIENCE
Added 7 mins ago
Business Analyst - AI Prompts - Owner & Operator Portal
IHG
Atlanta, GA · GA
…enablement efforts. This person does not need to be a deep AI engineer or data scientist, but should be curious, proactive, process-oriented, and comfortable learning new AI concepts,…
Added 7 mins ago
Sr. Manufacturing Engineer / Quality Engineer
Hydraulic Technologies USA, LLC
Rockford, IL
We are seeking an experienced, hands‑on Manufacturing/Quality Engineer to support daily production, improve processes, and ensure product quality in a machining and assembly environment.…
Added 7 mins ago
MI
Backend Engineer
MD Integrations
Remote, United States
- $105,000 to $140,000 USD / year
The Backend Engineer (PHP / Laravel) designs, develops, and maintains scalable and reliable server-side applications to ensure the highest standard of system performance and stability. As a…
Added 7 mins ago
Assistant District Construction Engineer/Design-Build (Civil Engineer V)
MassCareers
MA
Manages Construction Phase Services for Owner’s Engineer for Alternative Delivery & other Projects for the Items of Work identified in the MassDOT Scope of Services.
Added 7 mins ago
Lead MEP Design Engineer
SpaceX
Hawthorne, CA
…in a dynamic, fast-paced environment. As a Lead MEP Design Engineer, you will lead a group of elite engineers across multiple disciplines to design, build, and activate infrastructure that…
Added 7 mins ago
Electrical Test Engineer (Starfall)
SpaceX
Hawthorne, CA
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Added 8 mins ago
WSFO Delivery Manager
Compass Datacenters
Dallas, TX
Compass is recruiting for an Operations Engineer, an individual contributor and resident technical expert supporting facility engineering, commissioning, troubleshooting, and vendor…
Added 8 mins ago
Operations Engineer
Compass Datacenters
Dallas, TX
Compass is recruiting for an Operations Engineer, an individual contributor and resident technical expert supporting facility engineering, commissioning, troubleshooting, and vendor…

Closed listing

Trellix

Director - Customer Response Engineering

Saint Paul, MN, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

Report this job