Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 5 mins ago
Specialist, Systems Engineer - RC-135 Computer Systems Administrator
L3Harris
Offutt Air Force Base, NE
…air, land, sea and cyber domains in the interest of national…
Added 5 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Omaha, NE
- $131,000 to $174,000 USD / year
Partner with cybersecurity and compliance teams to meet security, export control, and regulatory requirements (e.g., CMMC / NIST SP 800-171).
Added 5 mins ago
Senior End User Engineer
Fiserv
Omaha, NE
The End User Computing Windows Engineer is responsible for providing technical support, maintenance, and optimization for end-user devices and applications, focusing on Windows operating…
Added 5 mins ago
Data Engineer, Analytics (Technical Leadership)
Meta
Lincoln, NE
Data Engineer, Analytics (Technical Leadership) Responsibilities:
Added 5 mins ago
Cloud Engineer
Maximus
Lincoln, NE
Maximus is seeking a Cloud Engineer to support a defense client remotely.
Added 5 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Lincoln, NE
…platform configuration to the requirements defined by Information Security and AI GRC. Governance, policy, risk acceptance, control requirements, and independent control assurance remain…
Added 38 mins ago
IT
MDE (Cyber, Network & Systems)
Infinity Technology
Colorado Springs, CO
- $140,000 to $165,000 USD / year
The Multi-Disciplinary Engineer (Cyber, Network, & Systems) is responsible for designing, integrating, securing, and sustaining complex information technology environments across systems…
Added 50 mins ago
Senior System Infrastructure Engineer
PC Connection Inc
Shrewsbury, MA
Connection has a fantastic opportunity through our Technical Staffing division for a Sr Infrastructure Engineer. This is a full-time position with benefits.
Added 56 mins ago
Manufacturing Engineer 2 - Unmanned Underwater Vehicles (UUV) 31057
Huntington Ingalls Industries
Pocasset, MA
The Manufacturing Engineer II supports the development, documentation, and execution of manufacturing processes for Unmanned Underwater Vehicles (UUVs) in a defense contracting environment.…
Added 56 mins ago
Principal Database Reliability Engineer
MathWorks
Natick, MA
As a Principal Database Reliability Engineer (DBRE), you will serve as the senior individual-contributor technical leader for the reliability and evolution of MathWorks' business-critical…
Added 56 mins ago
Principal Identity Security Engineer - Natick, Ma
Kelly Services
Natick, MA
A leading technology organization is seeking a Principal Identity Security Engineer to join a team focused on securing and modernizing enterprise identity platforms across a complex hybrid…
Added 56 mins ago
Image Sensor Characterization Engineer
MIT Lincoln Laboratory
Lexington, MA
The Advanced Imager Technology Group develops imaging platforms that enable impactful national security capabilities and scientific discovery. From fundamental device research to developing…
Added 56 mins ago
Electrical / Physics Engineer Advanced Imaging
MIT Lincoln Laboratory
Lexington, MA
…and the development of control and readout electronics for system-level demonstrations. Our group is seeking to hire an Image Sensor Development Engineer to help develop impactful new…
Added 57 mins ago
Agentic Ai Engineer (Insurance and Agentic Workflows) - Boston, MA
Kelly Services
Boston, MA
A leading insurance organization is seeking an Agentic AI Engineer (Insurance & Agentic Workflows) to help build and scale production-grade AI solutions that transform complex business…
Added 57 mins ago
Manufacturing Engineer 3 - 31037
HII
Pocasset, MA
Senior Manufacturing Engineer - Unmanned Underwater Vehicles (UUVs)
Added 1 hour ago
System Administrator
City of New York
New York City, NY
- Monitoring system performance and security and taking proactive measures to prevent and mitigate potential risks.
Added 1 hour ago
Senior Embedded Software Engineer, Viasa
Viasat, Inc.
Marlborough, MA
This is a role for an Embedded Software Engineer within Viasat Government - High Assurance Encryption Systems experienced in the Rust programming language who is eager to contribute to a…
Added 1 hour ago
Embedded Rust Software Developer, Viasat
Viasat, Inc.
Marlborough, MA
This is a role for an Embedded Software Engineer within Viasat Government - High Assurance Encryption Systems experienced in the Rust programming language who is eager to contribute to a…
Added 1 hour ago
IT Software Engineer III
Idaho Division of Human Resources
Boise, ID
…and program groups that support Idaho’s K-20 public education system. Software Engineer III’s provide leadership in the design, evaluation, implementation, and maintenance of proprietary…
Added 1 hour ago
Mechanical Engineer
IERUS Technologies, Inc.
Huntsville, AL
Added 1 hour ago
Senior Network Engineer (DoD TS Clearance)
MartinFederal Consulting, LLC
Huntsville, AL
We are seeking a highly skilled Senior Network Engineer to design, install, configure, and document a standalone Cisco-based network in a dedicated lab environment. The ideal candidate…
Added 1 hour ago
Senior Process Engineer
Leidos
Huntsville, AL
We are seeking a motivated, hands-on Senior Process Engineer to play a key role in the development, implementation, and ramp-up of a new, state-of-the-art electronics manufacturing…
Added 1 hour ago
Software Scrum Master (Agile SAFe)
Leidos
Huntsville, AL
Collaborate with the Release Train Engineer (RTE), System Architect, Product Manager, and other stakeholders across the Agile Release Train (ART).
Added 1 hour ago
First Article Inspection Systems Engineer- Mid Level
Leidos
Huntsville, AL
Leidos Defense is seeking a Systems Engineer to support an active Hypersonics production program. In this role, you'll work directly with the Lead Systems Engineer to manage the First…
Added 1 hour ago
Process Engineer
Leidos
Huntsville, AL
We are seeking a motivated, hands-on Process Engineer to support in the development, implementation, and ramp-up of a new, state-of-the-art electronics manufacturing facility. This position…

Closed listing

Trellix

Director - Customer Response Engineering

Sacramento, CA, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

Report this job