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Added 3 mins ago
Logistics Engineer
Manassas, VA
Leaseweb USA, Inc. is seeking a Data Center Logistics Engineer in Manassas, Virginia.
Added 3 mins ago
Data Center Operations Engineer
Los Angeles, CA
Data Center Operations Engineer - Los Angeles
Added 3 mins ago
Data Center Engineer Manassas
Manassas, VA
Are you a hands-on, technology-driven engineer with experience in data center operations? Join Leaseweb's growing team supporting mission-critical infrastructure across the U.S.
Added 5 mins ago
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Senior Data Engineer
Manufacturers and Traders Trust Co
Buffalo, NY · Wilmington, DE
- $97,100 to $161,800 USD / year
Partner with product owners, architects, governance, cybersecurity, platform and consuming teams to clarify requirements and deliver supported solutions.
Added 5 mins ago
MA
Lead Data Engineer
Manufacturers and Traders Trust Co
Buffalo, NY · Wilmington, DE
- $116,400 to $194,000 USD / year
…while partnering across product, architecture, governance, cybersecurity and platform…
Added 6 mins ago
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Oracle Exadata DBA - Remote
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NY
- $112,700 to $193,200 USD / year
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Added 7 mins ago
Lead Automation Test Engineer - Level 4
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Principal / Sr. Principal Software Engineer - Software Assurance
CORP-Corporate Office
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Added 9 mins ago
Senior Attack Engineer, GCP
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Remote, United States
Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before…
Added 9 mins ago
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Horizon3
Remote, United States
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Senior Attack Engineer, OCI
Horizon3
Remote, United States
Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find, fix and verify exploitable attack vectors before…
Added 10 mins ago
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Senior Systems Administrator (L3) – Azure Government & Windows Infrastructure
Virtual Service Operations
Reston, VA
- $115,000 to $135,000 USD / year
The ideal candidate is a highly technical, hands-on infrastructure engineer capable of independently deploying new environments, resolving escalated technical issues, and supporting secure,…
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Principal Cybersecurity Analyst (Attack Surface Mgt.) On Site MN
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Columbia, MD
- $112,700 to $193,200 USD / year
The Enterprise Information Security (EIS) team is responsible for cybersecurity across our organization. We support our business and members by reducing risk, rapidly responding to threats,…
Added 10 mins ago
Firmware Engineer
Booz Allen Hamilton_United States
Warner Robins, GA
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Directed Energy Systems Engineer, Senior
Booz Allen Hamilton_United States
King George, VA
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Forward Deployed Engineer
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Palo Alto, CA
- $100,000 to $200,000 USD / year
As a Forward Deployed Engineer at Globality, you will help enterprise procurement teams realize the full value of Glo by running it inside their own systems and aligning it to their own…
Added 12 mins ago
SAP NS2 Senior Cloud Security Engineer-TS/SCI + poly Onsite - Chantilly, VA
SAP
Herndon, VA
The NS2 Senior Cloud Security Engineer candidate will be responsible for leading the development of a stand-alone implementation of SAP Products and solutions that meet our client’s complex…
Added 16 mins ago
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Manager, IT Security
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Remote, United States
- $110,000 to $150,000 USD / year
You'll manage one security engineer while remaining deeply involved in technical execution. This role requires someone who takes initiative, brings forward clear recommendations, and drives…
Added 18 mins ago
26-1136: AI Engineer 3 - Herndon, VA
Navitas Business Consulting
Herndon, VA
Navitas is seeking an experienced AI Engineer to support enterprise AI/ML architecture initiatives, governance frameworks, and agentic AI capabilities across federal modernization programs.…
Added 26 mins ago
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Senior Software Engineer, AI Security
Tanium
Addison, TX · Bellevue, WA · Durham, NC · Emeryville, CA
- $191,000 to $293,000 USD / year
Tanium is seeking a Senior Software Engineer to help build a new AI Security solution that enables the world's largest enterprises to secure AI agents and the endpoints they run on. In this…
Added 28 mins ago
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Embedded Software Engineer III - Tactical Communications & Waveform Systems
TEKsystems
San Diego, CA
- $50 to $80 USD / hour
Position Overview: We are seeking an experienced Embedded Software Engineer to develop, integrate, and enhance mission-critical software supporting advanced tactical communications systems.…
Added 29 mins ago
Electro - Mechanical Design Engineer - R&D
Wilson Tool International
White Bear Lake, MN
The Electro-Mechanical Design Engineer - R&D develops innovative products and technologies that combine mechanical systems, electrical components, sensors, controls, and software-enabled…
Added 32 mins ago
TR
Senior Infrastructure Engineer (Columbus)
The Redesign Group
Columbus, OH
- $120,000 to $160,000 USD / year
The Redesign Group is a global technology and cybersecurity Solution Provider leveraging design thinking, interdependent subject matter expertise, and emerging technology solutions to help…

Closed listing

Trellix

Director - Customer Response Engineering

Springfield, IL, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

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