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Added 1 min ago
Software Engineer - Early Career
ASM
United States
Develop, test, and improve reliable software for semiconductor manufacturing equipment.
Added 1 min ago
Senior Engineer, QA
ASM
United States
…Quality Engineering with “hands on” experience as a Quality Engineer or a software developer in test with a company engaged in the manufacture of complex electromechanical equipment with…
Added 1 min ago
Senior Engineer I, Software Engineering
ASM
United States
Design, develop, test, deploy, and maintain software for semiconductor manufacturing equipment.
Added 5 mins ago
J
Software Engineer, Backend
NY
- $180,000 to $260,000 USD / year
Use AI coding agents throughout development while owning the outcome - the design, specifications and test plans, code review, and verification of correctness, security, and maintainability…
Added 5 mins ago
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Software Engineer, AI Agents
NY
- $180,000 to $260,000 USD / year
Use AI coding agents throughout development while owning the outcome - the design, specifications and test plans, code review, and verification of correctness, security, and maintainability…
Added 13 mins ago
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Penetration Tester - Hardware (Texas/Florida)
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- $80,000 to $120,000 USD / year
…work should be rigorous, manual, and built to uncover what automated approaches miss. Our clients span government, technology, law enforcement, retail, healthcare, and financial services,…
Added 13 mins ago
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Added 16 mins ago
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SoC Validation Engineer – Power Management
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CA · OR
- $164,470 to $269,100 USD / year
Intel is seeking a motivated and experienced SoC Validation Engineer to join our Power Management Validation team. In this role, you will be responsible for validating power management…
Added 19 mins ago
Team Lead, GDC AI and Connected Storage
Google
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…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 20 mins ago
Quality Assurance Engineer III
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…flexible solutions span routine and genetic testing management, automated adherence, and end-to-end diagnostics support - driving measurable value, reduced waste, and improved clinical…
Added 23 mins ago
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Full Stack Engineer
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Merrimack, NH
- $74 to $78 USD / hour
Kforce has a client in need of a Fullstack Engineer in Merrimack, NH.
Added 24 mins ago
Staff Product Engineer
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Palm Bay, FL
As a Staff Product Engineer on our Hi-Reliability team, you will utilize in-depth technical knowledge and problem-solving acumen to resolve complex engineering issues and drive new ICs…
Added 24 mins ago
Software Development Engineer
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Remote, United States
Own the test strategy for the features you build: write thorough automated tests that cover edge cases, increase coverage in existing code, and watch test results across environments
Added 29 mins ago
DevOps Engineer, AI Platform
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Columbus, OH · Cincinnati, OH
As DevOps Engineer you build and run the delivery pipeline and runtime for our AI platform, so the AI Development pods can build, test and release AI applications, models and agents quickly…
Added 29 mins ago
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Embedded Environmental Validation Engineer
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- $37 to $47 USD / hour
…situational awareness solutions using cutting edge technology. The Test & Validation engineer will be responsible for Product Validation activities from RFQ phase to final customer…
Added 29 mins ago
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Sr. Java Backend Software Engineer
Randstad USA
Roanoke, TX
- $81 to $82 USD / hour
Kafka,APIs,architectural patterns,AI,automated testing,backend,Claude Code,Cloud,test coverage,code reviews,code review,containerization,CI/CD,Database experience,Delivery…
Added 32 mins ago
Systems Test Engineer / Robotics Operator - Graduates Considered
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A fantastic opportunity for a Systems Test Engineer / Robotics Operator to join an innovative technology company developing intelligent automation for scientific research. This role would…
Added 34 mins ago
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Enterprise Applications AI Integration Engineer
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Denver, CO
- $110,000 to $135,000 USD / year
The Enterprise Application AI Integrations Engineer works in partnership with the AI Architect and Enterprise Applications leadership to implement approved AI solutions and integrations…
Added 37 mins ago
Sr. Manufacturing Automation Engineer, Amazon Leo
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Redmond, WA
…designs and deploys advanced battery manufacturing processes, automated production equipment, and test solutions supporting engineering development through high-rate…
Added 37 mins ago
Sr Avionics Lab Engineer, EE Avionics PCBA Rework
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The Role: The Sr Avionics Lab Engineer role will be part of the electrical engineering hardware development team designing Amazon Leo's satellite electronic sub-systems. Successful…
Added 37 mins ago
Senior Manager, Data Science
Nordstrom
Seattle, WA
Identify repetitive data science work that should be standardized, automated, or turned into reusable capabilities.
Added 37 mins ago
PW
Lead Software Engineer - Validation Solutions, Automation & Analytics
Paccar Winch Inc.
Mount Vernon, WA
- $104,100 to $162,900 USD / year
Lead Software Engineer - Validation Solutions, Automation & Analytics Apply now »
Added 37 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Olympia, WA
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 37 mins ago
EG
QA Automation Engineer
Eliassen Group
Olympia, WA
- $75 to $82 USD / hour
Develop, document, and maintain functional test cases and test artifacts such as test data, data validation, and automated scripts.
Added 40 mins ago
Measurements & Controls Engineer
Corning
Phoenix, AZ
Corning is seeking a Measurements & Controls Engineer to support measurement, inspection, controls, and automation systems within our Solar Modular manufacturing operation. This role is…

Closed listing

Trellix

Director - Customer Response Engineering

Springfield, IL, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

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