Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Power Systems Design Engineer
Actalent
Lima, OH
Job Title: Power Systems Design EngineerJob DescriptionThe Power Systems Design Engineer will lead the design and analysis of industrial power distribution systems, supporting a…
Added 9 mins ago
Principal AI Systems Engineer, Controls Acceleration
Nike
Beaverton, OR
Master’s degree in Engineering, Computer Science, Artificial Intelligence, Robotics, or related field. Will accept any suitable combination of education, experience and training.
Added 12 mins ago
Supplier Quality Engineer
Robert Half
Lavergne, TN
Drive process improvement initiatives using DMAIC, Pareto analysis, trend analysis, and data-driven action plans.
Added 13 mins ago
Senior Supplier Quality Engineer
Medtronic
Memphis, TN
The Senior Supplier Quality Engineer will support the Global Supplier Quality Supplier Change Implementation function, with a focus on supplier transfers, component qualification, supplier…
Added 13 mins ago
Research & Development Engineer I - Onsite
Medtronic
Memphis, TN
As an R&D Engineer I, you will develop spinal implants, instruments, and systems while collaborating with cross-functional teams and customers throughout the new product development…
Added 15 mins ago
Lead Director Product Membership
Oak Street Health MSO LLC
Remote, United States
Direct Ownership of Core Retention Portfolios: Lead software, data engineering, Data Science, and Epic Analyst initiatives across key operational programs, including:
Added 15 mins ago
CL
Energy and R&D Tax Credit Senior Manager
Crowe LLP
Denver, CO
- $139,200 to $293,500 USD / year
Strong data management skills, including advanced skills in Microsoft Excel, Power BI, and Alteryx
Added 22 mins ago
Cloud Adoption Engineer - Oracle Government, Defense & Intelligence
Oracle
Reston, VA · Washington, DC
Cloud Adoption Engineer - Oracle Government, Defense & Intelligence
Added 25 mins ago
Motorsport Software and Data Analytics Graduate Intern
Bosch Group
Farmington Hills, MI
Currently pursuing a Masters or PhD in Engineering, Computer Science, or Data Science or in a dual degree program from an accredited four-year college or university in Engineering, Computer…
Added 32 mins ago
Quality Assurance Engineer
Pantherx Specialty LLC
Pittsburgh, PA
…experienced intermediate level professional IT QA (Quality Assurance) Engineer to join our Specialty Pharmacy team. As a member of our IT Quality Assurance team, you will design and execute…
Added 36 mins ago
A
Chemical Engineer
Actalent
Merton, WI
- $100,000 to $135,000 USD / year
Job Title: Chemical EngineerJob DescriptionThe Chemical Engineer leads new product and process introductions, with a strong focus on scaling up new polymers and integrating new or revised…
Added 40 mins ago
Senior AI Engineer
Cornell University
Ithaca, NY
Master’s degree in computer science, data science, software engineering, information systems, or a related technical field.
Added 1 hour ago
ZT
2027 Summer Internship (US) - Software/AI Engineer (Handheld Mobile Computers)
Zebra Technologies
Holtsville, NY
- $33 to $40.5 USD / hour
Cold-Start Data Collection: Build high-efficiency on-device data logging pipelines to compile structured datasets for machine learning training.
Added 1 hour ago
Process Engineer, III New College Grad (Doctorate) Albany, NY
Applied Materials
Albany, NY
As a Process Engineer, you'll play a crucial role in designing and optimizing manufacturing processes for display and semiconductor manufacturing technologies. You will collect and analyze…
Added 1 hour ago
Tactical Engineer
IBM
Albany, NY
…manufacturing efficiency. Working closely with Equipment Engineering, Process Engineering, Facilities, Tool Owners, and Fab Operations teams, the Tactical Engineer will establish…
Added 1 hour ago
Research Engineer , Quick Science
Amazon
New York, NY
Define, design and lead the development of tools that accelerate the science experimentation and delivery process
Added 1 hour ago
Software Engineer, VOD
NBC Universal
New York, NY
The VOD Engineering team is looking for a Software Engineer to join our engineering team responsible for building and supporting business critical video workflows, systems, and…
Added 1 hour ago
Partner Engineer, Payments & Financial Technologies
Meta
New York, NY
…success of Meta's users, products, and partners. As a Partner Engineer, you will develop scalable production-grade code across Meta's platforms; you will collaborate with other product…
Added 1 hour ago
Senior Data Engineer - Data And AI
Digital Federal Credit Union
Chelmsford, MA
The Sr Data Engineer -Data and AI extends the core data engineering responsibilities by building cloud-native, reusable data products and AI-ready data capabilities. The role applies modern…
Added 1 hour ago
TA
Senior Cyber Mission Engineer
The Aerospace Corpor
Aurora, CO
- $166,400 to $249,600 USD / year
…ISCD blends expertise in software architecture, AI/ML systems, data fabric/architecture, advanced cloud and edge platforms, cybersecurity, and full-stack engineering through…
Added 2 hours ago
C
Staff Engineer, Firmware & Embedded Software
Carrier
Indianapolis, IN
- $96,000 to $192,000 USD / year
The Staff Engineer is a technical expert responsible for leading the embedded design, development, and optimization of embedded software for our next-generation air-conditioner products.
Added 2 hours ago
J
Sr. Systems Engineer – AI Gateway Platform
Jobgether
Remote, United States
- $125,000 to $180,000 USD / year
…applications and next steps. Our partner is looking for a Sr. Systems Engineer – AI Gateway Platform based in the United…
Added 2 hours ago
Autonomous Systems Project Engineer- Launched Effects
Integration Innovation, Inc. (i3)
Huntsville, AL
i3 is searching for an Autonomous Systems Project Engineer to serves as the technical innovator and engineering lead driving the development, integration, and flight-testing of…
Added 3 hours ago
J
Senior Machine Learning Engineer
Jobgether
Remote, United States
- $134,400 to $168,000 USD / year
The Senior Machine Learning Engineer will develop and scale advanced machine learning solutions that transform complex operational data into accurate, reliable customer experiences. In this…
Added 4 hours ago
J
Vice President, Cloud Platform Engineer
Jobgether
Remote, United States
- $150,000 to $175,000 USD / year
…Our partner is looking for a Vice President, Cloud Platform Engineer based in the United…

Closed listing

Trellix

Director - Customer Response Engineering

Topeka, KS, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

Report this job