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Added 1 min ago
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Quality Assurance Engineer
ProphetX
Remote, United States
- $80,000 to $110,000 USD / year
As a QA Engineer, you will be a generalist who supports quality across the platform. You will validate new features, run regression cycles, test APIs and backend behavior, and help decide…
Added 5 mins ago
Industrial & Automation Engineer
Adorama
Chattanooga, TN
…every package that leaves our warehouses reflects the quality, reliability, and service our customers expect from each of our…
Added 5 mins ago
Mechanical Design Engineer I
Astronautics Corp of America
Pine Brook, NJ
…expertise & experience, Kearfott is dedicated to providing quality, reliability, and cutting-edge technology to customers worldwide to meet their sea, land, air, and space navigation and…
Added 5 mins ago
Staff Mechanical Engineer
Astronautics Corp of America
Pine Brook, NJ
…expertise & experience, Kearfott is dedicated to providing quality, reliability, and cutting-edge technology to customers worldwide to meet their sea, land, air, and space navigation and…
Added 7 mins ago
A
Field Service Engineer
Actalent
Atlanta, GA
- $30 to $35 USD / hour
Job Title: Field Service EngineerJob DescriptionThe Field Service Engineer installs, commissions, maintains, and repairs specialized systems that support controlled environments, including…
Added 9 mins ago
DevSecOps Senior Automation Platform Engineer
CACI, INC.-FEDERAL
Aberdeen Proving Ground, MD
Job Title: DevSecOps Senior Automation Platform Engineer
Added 9 mins ago
AI Engineer
CACI, INC.-FEDERAL
Remote, United States
We are seeking an AI Engineer to build, test, and support AI workflows and agents on an enterprise AI workflow management platform supporting the Department of the Air Force. You will work…
Added 14 mins ago
Senior Back-End Engineer - LATAM
Virtasant
Remote, United States
…data services that power the platform, with a strong focus on reliability, security, and multi-tenant…
Added 17 mins ago
IG
Process Engineer II
Insight Global
McDonough, GA
- $120,000 to $130,000 USD / year
Professional Engineer (PE) license and/or Project Management Professional (PMP) certification.
Added 20 mins ago
Operations Performance Engineer
Dow
Knoxville, TN
Dow's Emulsions/Polymers production facility in Knoxville, TN has an opening for an Operations Performance Engineer .
Added 21 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Nashville, TN
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 21 mins ago
DevSecOps Senior Automation Platform Engineer
CACI
Aberdeen Proving Ground, MD · Aberdeen Proving Ground
Job Title: DevSecOps Senior Automation Platform Engineer
Added 22 mins ago
International Senior Systems/Network Engineer
Noblis
Atlantic City, NJ
Engineer and order mission-critical telecommunications services.
Added 22 mins ago
Lead Director Product Membership
Oak Street Health MSO LLC
Remote, United States
…proprietary HCD analytics platforms), ensuring high system reliability, data integrity, and real-time…
Added 23 mins ago
RS
Contractor - Electrical Design Engineer (will consider all senior levels)
Redwire Space, Inc.
Littleton, CO
- $55 to $95 USD / hour
Redwire Space Missions, LLC in Littleton, CO has an exciting opportunity for a Contractor - Electrical Design Engineer (all senior levels) for up to 6 months), with the possibility of…
Added 23 mins ago
RS
Sr. Electrical, Power Design Engineer (Electrial Engineer Sr.)
Redwire Space, Inc.
Littleton, CO
- $31,533 USD / year
Redwire Space Missions, LLC in Littleton, CO has an exciting opportunity for a Electrical Design Engineer (all senior levels). This is a hands-on, circuit design role responsible for the…
Added 23 mins ago
MI
SrStaffDevOps Engineer
Maxar Intelligence I
Westminster, CO
- $128,000 to $170,000 USD / year
This role is intended for an experienced engineer who can operate independently, lead complex technical initiatives, mentor others, and help establish best practices for production…
Added 23 mins ago
Software Development Engineer III
Travelscape, LLC
MO
As a Software Development Engineer III, you will be a high-performing individual contributor and a technical anchor on your team. You will lead complex projects, mentor junior engineers,…
Added 24 mins ago
M
Enterprise Network Engineer
Metronet
Remote, United States
- $75,000 to $95,000 USD / year
As an Enterprise Network Engineer, you will play a key role in designing, implementing, securing, optimizing, and supporting Metronet's enterprise network infrastructure and network…
Added 27 mins ago
Lead Software Engineer
JPMC page
Jersey City, NJ · Palo Alto, CA
As a Software Engineer III at JPMorganChase within the Corporate Artificial Intelligence and Machine Learning Data Platforms team, you will build and enhance products that support the…
Added 27 mins ago
Sr. Lead Software Engineer
JPMC page
New York, NY · NY · Jersey City, NJ · Plano, TX · Columbus, OH
As a Sr Lead Software Engineer at JPMorganChase within Trust and Security, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading…
Added 27 mins ago
Lead Infrastructure Engineer
JPMC page
Jersey City, NJ
If you are a hands-on infrastructure engineering leader who thrives at the intersection of platform reliability, automation, and technical strategy, this role offers the scope and scale to…
Added 33 mins ago
Principal Cloud Platform Engineer
Make Your Move
Salem, MA
Serve as senior hands-on engineer and escalation point for complex cloud, infrastructure, and production issues.
Added 37 mins ago
Manufacturing Engineer II - Chemical Oxygen Generator (Onsite)
Collins Aerospace
Lenexa, KS
Collins Aerospace is hiring a Manufacturing Engineer to support our Chemical Oxygen Generators in Lenexa, KS. In this role, you will play a critical role in optimizing chemical…
Added 37 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Topeka, KS
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…

Closed listing

Trellix

Director - Customer Response Engineering

Topeka, KS, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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