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Added 3 mins ago
CO
Environmental Specialist I
City of Bedford
Bedford, TX
- $30.51 to $38.12 USD / hour
Under the direction of the City Engineer, this position is responsible for assigned Environmental programs, which may include stormwater management, surface water pollution control, water…
Added 4 mins ago
Systems Engineer - Electronic Security Systems
Chenega Corporation
Falls Church, VA
The Systems Engineer is responsible for the full lifecycle management of enterprise security solutions, including IP-based Video Surveillance Systems (VSS), Access Control Systems (ACS),…
Added 4 mins ago
C-sUAS Systems Engineer
Chenega Corporation
Arlington, VA
The C-sUAS Systems Engineer provides technical expertise and operational support for Counter-Small Unmanned Aircraft Systems (C-sUAS) detection technologies. This role is responsible for…
Added 6 mins ago
IT Offensive Security Engineer III (Must Reside in Texas)
Randolph-Brooks Federal Credit Union
United States
Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented Offensive Security Engineer III to join our amazing IT Security team!
Added 6 mins ago
Senior Analytical Data Scientist
Satomic
San Diego, CA
Reports to: Senior Principal Machine Learning Engineer
Added 7 mins ago
Engineer, Industrial
Universal Parks & Resorts
Orlando, FL
Acquire and prepare data using database querying tools and modern data pipelines. Engineer, standardize, and maintain analysis‑ready datasets by consolidating, cleaning, and translating…
Added 7 mins ago
SME Network and Computer Systems Administrator
Goldbelt, Inc.
Oklahoma City, OK
Engineer and manage strict network segmentation using Virtual Routing and Forwarding (VRF-Lite/MPLS), 802.1Q VLAN isolation, and private access control lists (ACLs) to block unauthorized…
Added 7 mins ago
Family Search Software Dev Engineer 5-AWS Cloud Architect (Lehi, UT)
Church
Lehi, UT · UT
Added 11 mins ago
Building Engineer
MultiCare Health System
Tacoma, WA
The Building Engineer is responsible for monitoring complex building system operations and the performance of various areas including plumbing, electrical, painting, roofing, heating, and…
Added 12 mins ago
Research Scientist
CALIFORNIA INSTITUTE OF TECHNOLOGY
Pasadena, CA
…complete the installation and commissioning of Balanced Homodyne Detection (BHD) across both observatories. BHD is a quantum-limited readout method - mixing the gravitational-wave signal…
Added 14 mins ago
Staff Engineer, Databricks Platform
Modernizing Medicine, Inc.
Boca Raton, FL
We are seeking a hands-on Senior/Staff Data Platform Engineer to own and evolve our established Databricks platform on AWS. The platform supports mission-critical data, analytics, and AI…
Added 19 mins ago
Staff Security Engineer
Mixpanel
San Francisco, CA
Mixpanel's Information Security & Risk Management (ISRM) team is hiring a Staff Security Engineer to partner with our product and engineering teams on how we build and run Mixpanel…
Added 20 mins ago
Senior DevSecOps Engineer - Top SECRET / ONSITE
VISUAL SOFT, INC
Huntsville, AL
We are seeking an experienced **Senior DevSecOps Engineer** to design, automate, and secure our enterprise CI/CD workflows and cloud architecture. In this role, you will embed **DevSecOps**…
Added 23 mins ago
I
Senior Machine Learning Engineer, Agentic Context Retrieval and Search (Nova)
Iterable
Remote, United States
- $150,000 to $250,000 USD / year
As a Senior Machine Learning Engineer on Nova, you'll lead context retrieval and search. The goal is agent responses that are grounded in evidence, aware of the customer's context, and…
Added 26 mins ago
EW
Senior Security Engineer
East West Bank
Dallas, TX · San Marino, CA
- $115,000 USD / year
The Cyber Security Engineer supports the development and maintenance of a corporate-wide information security program to help protect the organization’s information assets. This role is…
Added 28 mins ago
IT Offensive Security Engineer III (Must Reside in Texas)
Randolph-Brooks Federal Credit Union
United States
Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented Offensive Security Engineer III to join our amazing IT Security team!
Added 30 mins ago
CL
Platform Architect
Cooley LLP
NY · Washington, DC · CO
- $175,000 to $250,000 USD / year
…Lakehouse Monitoring configuration, alerting thresholds, drift detection standards, and integration with the Data Quality Engineer's DQE monitoring…
Added 37 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Jefferson City, MO
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 38 mins ago
SI
Data Engineer
Strategic Innovation Group LLC
Arlington, VA
- $150,000 to $185,000 USD / year
Strategic Innovation Group (SIG) is seeking a Senior Data Engineer to lead the data core of a new analytics platform for a federal government client. The platform consolidates program,…
Added 46 mins ago
Principal Product Security Engineer
Cribl
Remote, United States
Cribl is looking for a Principal Product Security Engineer to serve as a hands-on technical authority at the intersection of application, cloud, and FedRAMP environment security. You will…
Added 48 mins ago
Principal Application Engineer- Missile Defense
Synopsys
USA Off-Site, CO
You think in kill chains. Detection, tracking, discrimination, engagement decisions, the whole sequence matters, and you build simulations that respect those dependencies. You also know…
Added 48 mins ago
Applications Engineering, Architect- Missile Defense
Synopsys
Exton, PA
Demonstrated experience modeling radar phenomenology and RF sensing systems, including understanding of radar bands, target detection, and sensor-observable behaviors
Added 59 mins ago
CO
Environmental Specialist I
CITY OF BEDFORD
Bedford, TX
- $30.51 to $38.12 USD / hour
Under the direction of the City Engineer, this position is responsible for assigned Environmental programs, which may include stormwater management, surface water pollution control, water…
Added 1 hour ago
Data and ML Engineer
Booz Allen Hamilton_United States
McLean, VA
…unstructured data available today than ever before. As a data engineer, you know that organizing data can yield pivotal insights when it’s gathered from disparate sources. We need a data…
Added 1 hour ago
Platform and Data Engineer
Booz Allen Hamilton_United States
Honolulu, HI
…unstructured data available today than ever before. As a data engineer, you know that organizing data can yield pivotal insights when it’s gathered from disparate sources. We need a data…

Closed listing

Trellix

Director - Customer Response Engineering

Topeka, KS, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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