Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 4 mins ago
G
Engineer I - Forward Deployed Engineer
GSK
Cambridge, MA
- $95,700 to $159,500 USD / year
The Engineer I is a mid-level individual contributor in the FDE team. This role contributes to FDE engagements under the direction of more senior FDEs, learning the practice through…
Added 12 mins ago
O
Senior Network Services Engineer
Oracle
Nashville, TN
- $83,000 to $166,100 USD / year
Oracle Health is seeking a Senior Network Services Engineer to operate and maintain network services supporting customers across data centers, Oracle Cloud Infrastructure (OCI), and Amazon…
Added 12 mins ago
Senior Network Services Engineer
Oracle
Nashville, TN
…management tools to analyze performance in collaboration with senior team members. Coordinates network changes, communicating with stakeholders to ensure smooth transitions. Deploys…
Added 14 mins ago
Senior Forward Deployed Engineer (FDE Lead
ewminds consulting Services
East Pittsburgh, PA
Serve as the senior technical lead in discovery and solution design with executive stakeholders; translate ambiguous opportunities into actionable, production-ready plans.
Added 14 mins ago
Senior Pre-Sales Infrastructure/Network Design Engineer
ewminds consulting Services
New York, NY
Added 17 mins ago
Senior Full Stack Product Engineer
CubX Inc.
Lakewood, NJ
CubX is looking for a Senior Full Stack Product Engineer who can take a business need from concept to production.
Added 18 mins ago
IG
Software Engineer
Insight Global
Remote, United States
- From $58 USD / hour
Insight Global is seeking a Senior Software Engineer to help build and scale Prudential's Responsible AI governance platform within the Chief Data and AI Office. The ideal candidate brings…
Added 20 mins ago
Senior Analyst, Agentic AI Engineer
Dell
Hopkinton, MA
Join us to do the best work of your career and make a profound social impact as a Senior Analyst, Agentic AI Engineer on our Services Operations AI Transformation team in Hopkinton,…
Added 20 mins ago
Principal Customer Success Manager - Federal
ServiceNow
Austin, TX
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 20 mins ago
Partner Technology Architect - Autonomous Workforce
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 20 mins ago
A
Head of Platform & Infrastructure Engineering
Ashby
Remote, United States
- $340,000 to $400,000 USD / year
We’ve already assembled a fantastic Platform & Infrastructure team of 11 engineers (all Senior+, >70% Staff), and they’ve done an excellent job handling our growth, but the management and…
Added 30 mins ago
Data Engineer - Snowflake & DBT
Kapitus
Arlington, VA
5+ years of hands-on data engineering experience building production data pipelines and warehouse models. Senior-level candidates (8+ years) are considered for Senior Data Engineer and…
Added 30 mins ago
Data Engineer - Snowflake & DBT
Kapitus
Arlington, VA
5+ years of hands-on data engineering experience building production data pipelines and warehouse models. Senior-level candidates (8+ years) are considered for Senior Data Engineer and…
Added 30 mins ago
Data Engineer - Snowflake & DBT
Kapitus
Arlington, VA
5+ years of hands-on data engineering experience building production data pipelines and warehouse models. Senior-level candidates (8+ years) are considered for Senior Data Engineer and…
Added 31 mins ago
Senior Dev Ops Engineer
Charles Schwab Inc.
Lone Tree, CO · Southlake, TX · Austin, TX
As a Senior DevOps Engineer, you will join a team that is focused on enterprise DevOps transformation and modern software delivery pipelines. You will play a critical role in advancing…
Added 31 mins ago
Senior AI Engineer
P&G US Business Serv Co
United States
The Senior AI Engineer is part of our Data, Analytics, and AI job family. This job family is responsible for transforming large complex data sets into pragmatic, actionable insights.…
Added 32 mins ago
Senior Software Engineer
Pearson
Remote, United States
Job Title: Senior Software Engineer (Access Domain)
Added 32 mins ago
Senior Software Engineer
Pearson
Remote, United States
…products come from strong product teams, and this role is for a senior individual contributor engineer who will work side-by-side with Product Management, UX, and other engineers to turn…
Added 34 mins ago
Staff Machine Learning Engineer, Model Platform
Wonder Group, INC
NY
We're hiring a Staff Machine Learning Engineer with deep Java backend experience to set the technical direction for how our models and services work together. You'll define how every team…
Added 34 mins ago
Senior Analyst, Agentic AI Engineer
Hopkinton, MA
Join us to do the best work of your career and make a profound social impact as a Senior Analyst, Agentic AI Engineer on our Services Operations AI Transformation team in Hopkinton,…
Added 39 mins ago
W
AI Full Stack Engineer
Wavestone
Pittsburgh, PA
- $90,000 to $120,500 USD / year
We are seeking a motivated AI Full Stack Engineer to join our growing AI & Data Team. This role offers an opportunity to work alongside experienced consultants, architects, data scientists,…
Added 41 mins ago
Senior .Net AI Software Engineer
3Core Systems, Inc
Deerfield Beach, FL
Description: The Senior AI & Automation Engineer designs, builds,
Added 42 mins ago
E
Senior Analytics Engineer
Extend
Remote, United States
- $155,000 to $170,000 USD / year
…infrastructure, and establish best practices. This is a hands-on senior role for someone who combines strong SQL and data engineering skills with technical leadership and independent…
Added 43 mins ago
Sr. Silicon Design Engineer: Hardware-Software Co-Design
Advanced Mircro Devices, Inc.
Bellevue, WA
The AMD AI Group is looking for a Senior Silicon Design Engineer to co-design the hardware-software interface for AMD Instinct GPUs. You will work with hardware architects to model and…
Added 44 mins ago
Senior Full Stack AI Engineer (US Citizen)
Remote, United States
Serve as a senior, hands-on full-stack AI engineer, leading the design, development, and delivery of large-scale mission-critical AI systems.

Closed listing

Trellix

Director - Customer Response Engineering

Albany, NY, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

Report this job