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Added 15 mins ago
Image Sensor Characterization Engineer
MIT Lincoln Laboratory
Lexington, MA
…Our group is seeking to hire an Image Sensor Characterization Engineer to test visible and short-wave infrared band charge-coupled device (CCD) and active-pixel sensor (APS)…
Added 15 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Boston, MA
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 15 mins ago
CIAM Full Stack Engineer
Manulife
Boston, MA
Develop, test, and maintain full-stack CIAM capabilities using React, Node.js, and related technologies.
Added 15 mins ago
Senior Engineer, Cloud Technology (Hybrid)
American Family Insurance - Corporate
Boston, MA
Collaborates with others regarding effectiveness of systems flow, data usage and manual or automated processes to verify requirements.
Added 15 mins ago
C
AI Data Engineer
Cognizant
Boston, MA
- $100,000 to $115,000 USD / year
As an AI Data Engineer, you will make an impact by designing, building, and optimizing scalable cloud-native data engineering solutions that enable advanced AI-driven applications and…
Added 15 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Boston, MA
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 15 mins ago
C
AI Data Engineer
Cognizant
Boston, MA
- $100,000 to $115,000 USD / year
As an AI Data Engineer, you will make an impact by designing, building, and optimizing scalable cloud-native data engineering solutions that enable advanced AI-driven applications and…
Added 31 mins ago
Manufacturing Systems and Simulation MP&P Engineer
The Boeing Company
North Charleston, SC
Advanced Production and Automation is seeking a Manufacturing Systems and Simulation MP&P Engineer – Modeling & Simulation (Mid-Level or Lead) for the Production System Modeling, Simulation…
Added 35 mins ago
Sr. Computational Scientist/Engr.
Triton Systems, Inc.
Chelmsford, MA
We are seeking a Senior Computational Scientist / Engineer to provide technical leadership on research and development efforts within our Applied Computational Engineering group. This role…
Added 47 mins ago
Senior Process Engineer
Leidos
Huntsville, AL
We are seeking a motivated, hands-on Senior Process Engineer to play a key role in the development, implementation, and ramp-up of a new, state-of-the-art electronics manufacturing…
Added 47 mins ago
First Article Inspection Systems Engineer- Mid Level
Leidos
Huntsville, AL
…collaborate with Quality, Hardware Development, Integration, and Test, and Scheduling teams while gaining hands-on experience in production systems engineering. This could be a good…
Added 47 mins ago
Process Engineer
Leidos
Huntsville, AL
We are seeking a motivated, hands-on Process Engineer to support in the development, implementation, and ramp-up of a new, state-of-the-art electronics manufacturing facility. This position…
Added 47 mins ago
Embedded Software Test Engineer
Leidos
Huntsville, AL
The Embedded Software Test Engineer will support testing and validation activities for embedded systems within complex technical environments. The ideal candidate willpossessextensive…
Added 47 mins ago
Embedded Software Test Engineer
Leidos
Huntsville, AL
The Embedded Software Test Engineer will support testing and validation activities for embedded systems within complex technical environments. The ideal candidate willpossessextensive…
Added 50 mins ago
Test Engineer
DRAEGER MEDICAL
Andover, MA
Draeger is looking for a Test Engineer to work onsite in our Andover, MA location.
Added 57 mins ago
EG
Staff AI & Data Engineer - Databricks
Eliassen Group
Jefferson City, MO
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 1 hour ago
Director - Customer Response Engineering
Trellix
Jefferson City, MO
+ Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Added 1 hour ago
ADAS Embedded SW Engineer
Ford Motor Company
Dearborn, MI
Develop test procedures, plans, automated scripts, and cases
Added 1 hour ago
ADAS Verification & Validation - System HIL Engineer
Ford Motor Company
Dearborn, MI
Prove out test tools and test benches by performing automated and manual test execution and results analysis.
Added 1 hour ago
VV
Lead Systems Engineering I Systems Integration Test
Veracity Ventures Inc.
Rochester, NY
- $140,000 to $178,000 USD / year
Experience developing test applications or automated test solutions using:
Added 1 hour ago
AE
Electronic Engineer
Advanced Energy Industries, Inc
Fort Collins, CO
- $90,000 to $120,000 USD / year
Added 1 hour ago
Electrical/Test Engineer II
Lockheed Martin
Littleton, CO
Lead the design, procurement, assembly, test and verification of our automated test systems, including data review and trending.
Added 2 hours ago
Senior Software Engineer - Lab Provisioning & Integration
The Boeing Company
Berkeley, MO
The Boeing Company is currently seeking a Senior Software Engineer - Lab Provisioning & Integration in Berkeley, MO .
Added 2 hours ago
RU
Automation Engineer (Ansible / Infrastructure)
Randstad USA
Remote, United States
- $65 to $70 USD / hour
We are seeking a skilled Ansible Automation Engineer to join our team to transform manual operational workflows into repeatable, automated infrastructure code. In this role, you will work…
Added 2 hours ago
Senior Full Stack Developer, Agentic Engineering
FullBloom
Statewide, PA
…on agent-ready specs, AI-driven implementation and testing, automated quality gates, and human review of everything that ships. This engineer helps stand that pipeline up, codifies what…

Closed listing

Trellix

Director - Customer Response Engineering

Albany, NY, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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