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Added 6 mins ago
A
Mechanical Assembler
Aerotek
Phoenix, AZ
- $20 to $27 USD / hour
…rapidly growing manufacturer Clear advancement opportunities into Lead, Trainer, and Supervisor roles Learn valuable skills including brazing, HVAC assembly, testing, and troubleshooting…
Added 7 mins ago
Global Procurement Manager- Electrical
GTI Fabrication
Tempe, AZ
…performance, and risk. The manager partners with Planning, Operations, Engineering, Quality, and Finance to align procurement activities with production schedules, working capital targets,…
Added 16 mins ago
FC
Estimating Director - Power
Flatiron Construction Corp
Atlanta, GA · Dallas, TX · Phoenix, AZ · Chino, CA · San Diego, CA · Concord, CA · Raleigh, NC · Alexandria, VA
- $265,000 USD / year
Are you an influential leader with strong negotiation skills? As an Estimating Director - Power, you will lead a team of estimators to prepare bids, select vendors or subcontractors and…
Added 16 mins ago
AC
Account Manager
Aston Carter
Saint Paul, MN
- $24.04 to $28.85 USD / hour
…Manager serves as a key liaison between customers, sales teams, operations, purchasing, engineering, quality, and vendor partners to ensure a seamless customer experience from quote to…
Added 23 mins ago
G
Quality Assurance Manager
GPAC
New Haven, IN
- $100,000 to $125,000 USD / year
Tasty Brands, LLC is seeking a hands-on Quality Manager to lead food safety and quality at its Vanderburgh County, IN manufacturing plant. This leader owns the plant's food safety and…
Added 24 mins ago
Site Master Scheduler
GE Precision Healthcare LLC
United States
Bachelor’s degree in Supply Chain, Engineering, Operations or Business with a minimum of 2 years of relevant experience in master scheduling, production planning or supply planning in a…
Added 26 mins ago
Executive Director Digital Product Growth and Membership
CVS Health
Remote, United States
…acquisition, engagement, and long-term membership retention. You will lead a multidisciplinary engineering and product organization - including Product Managers, Software Engineers, Data…
Added 26 mins ago
C
FM Engineering Ops Manager
CBRE
Clarksville, VA
- $130,000 to $170,000 USD / year
As a CBRE FM Engineering Ops Manager, you will help manage the team responsible for providing technical and operational support to the account staff.
Added 26 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
In this high-impact leadership role, you will manage a dedicated cross-functional engineering and technical team (comprising Software Development Engineers, Data Engineers, Salesforce…
Added 26 mins ago
Director Acquisition Management and Integration
U.S. Air Force - Agency Wide
Langley AFB, VA
…portfolio, which includes high-visibility programs like MQ-9 operations, Contract Adversary Air Support (AdAir) and International counternarcotics initiatives spanning 210 countries.…
Added 26 mins ago
PF
Distribution Center Lead - 2nd Shift
Perdue Farms, Inc.
Prince George, VA
- $23.07 USD / hour
Step into a leadership role as a Distribution Center Lead and help drive excellence across our inventory operations! In this dynamic position, you’ll guide and support a team of hourly…
Added 26 mins ago
Elect Tech Maintenance III
Trinzic
Quantico, VA
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 26 mins ago
Network Engineering/Operations Site Lead
Leidos
Fort Belvoir, VA
Leidos is seeking a mission-focused Network Engineering Operations Manager / Site Lead to lead a team of approximately 14 network engineers supporting the Defense Threat Reduction Agency…
Added 26 mins ago
Senior Project Engineering Manager
Kerry
Harrisonburg, VA
Own capital projects end-to-end - from concept and scope through design, installation, commissioning, and seamless handoff to Operations.
Added 26 mins ago
MT
Sustainability Data & Process Integration Manager
Micron Technology, Inc.
Manassas, VA
- $87,000 to $254,000 USD / year
Lead sustainability data management, governance, and quality assurance processes supporting public disclosures, customer reporting, and assurance activities.
Added 26 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Glen Allen, VA · Charlottesville, VA
- $152,000 to $222,000 USD / year
Lead without authority. Align 8+ technical teams behind one platform plan through clear priorities, transparent tradeoffs, and credible follow-through.
Added 26 mins ago
Executive Supply Chain FLIGHT DECK Leader
GE Aerospace
Charlottesville, VA · Glen Allen, VA
…Management, Materials Management, Industrial Transformation, and Engineering Material Systems. Reporting to the CES FLIGHT DECK & AI leader with a dotted line to the VP, Supply Chain, this…
Added 26 mins ago
Supplier Support Manufacturing Engineer
GE Aerospace
Charlottesville, VA · Glen Allen, VA
Problem-Solving Leadership: Lead creative solutions for complex manufacturing processes involving technical variety and interdependent production cycles. Utilize advanced operational,…
Added 26 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Charlottesville, VA · Glen Allen, VA
- $131,000 to $174,000 USD / year
Lead the team in using AI for operations. Develop Agentic Operations framework to disseminate across broader Engineering Operations DT team.
Added 27 mins ago
Audiovisual Design & Integration Specialist (Senior or Lead)
The Boeing Company
Herndon, VA
…self-starting Audiovisual Design & Integration Specialist (Senior or Lead) for a position based in Herndon, VA . Our team in the Washington, DC Metro region designs, configures, and…
Added 27 mins ago
Principal Identity Access and Zero Trust Architect - TS/SCI with Polygraph
General Dynamics Information Technology
Chantilly, VA
GDIT is seeking an Enterprise Identity and Access Architect to lead the design and ownership of identity, authentication, authorization, privileged access, and Zero Trust access…
Added 27 mins ago
Deputy Chief Enterprise Architect - TS/SCI with Polygraph
General Dynamics Information Technology
Chantilly, VA
Lead cross-domain design workshops, technical interchange meetings, integration engineering reviews, and production-readiness preparation.
Added 27 mins ago
End User Computing Architect - Azure Virtual Desktop and VDI - TS/SCI with Polygraph
General Dynamics Information Technology
Chantilly, VA
10+ years of enterprise EUC, VDI, endpoint, or infrastructure engineering experience, including 5+ years in architecture or lead design roles.
Added 27 mins ago
Principal Enterprise Observability and AIOps Architect - TS/SCI with Polygraph
General Dynamics Information Technology
Chantilly, VA
10+ years of monitoring, observability, reliability, operations engineering, or enterprise architecture experience, including 5+ years leading observability designs.
Added 27 mins ago
Software Engineering Lead and Application Architect - TS/SCI with Polygraph
General Dynamics Information Technology
Chantilly, VA
We are seeking a Lead Engineer to drive the end-to-end software engineering function for mission and enterprise applications across classified environments. This role is accountable for…

Closed listing

Trellix

Director - Customer Response Engineering

Lincoln, NE, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

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