Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Error: The requested job could not be found.
Sargent & Lundy
State, IL
Added 1 min ago
Senior Embedded Product Analytics Engineer
Caterpillar, Inc.
Mossville, IL
As a Senior Embedded Product Analytics Engineer , you will transform product and engineering data into actionable insights that support New Product Introduction (NPI) , Continuous Product…
Added 1 min ago
Production Team Lead
ITW
Carol Stream, IL
Manage daily work allocation, attendance, leave planning and performance reviews; address performance concerns with support from Human Resources and the Operations & Engineering Director.
Added 1 min ago
Director, Full Stack Engineer
Capital One
Riverwoods, IL
As a Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
Added 1 min ago
Senior DevOps Engineer (AWS)
Qvest US
NY · Los Angeles, CA
…technology solutions. With expertise in digital media supply chain, data & analytics, IP & rights management, broadcast transformation, Salesforce and applied AI, our exceptionally talented…
Added 2 mins ago
Databricks Forward Deployed Engineering - Senior Data Warehouse Migration Engineer
HTC Global Services Inc
Bloomington, IL
Play a critical role in a large-scale data warehouse modernization initiative migrating legacy DB2 and Amazon Redshift environments, supported by Informatica and Unix shell scripting, onto…
Added 2 mins ago
Transformation Project Engineering Lead - API
AbbVie
North Chicago, IL
An engineering professional who, working with little or no supervision, applies advanced scientific knowledge, engineering knowledge, mathematics, and ingenuity to complete complex…
Added 2 mins ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Springfield, IL
AmexGBT’s Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 2 mins ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Springfield, IL
As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 2 mins ago
Director - Customer Response Engineering
Trellix
Springfield, IL
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added 2 mins ago
Senior Telecom Engineer
Maximus
Springfield, IL
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 2 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Springfield, IL
…training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program…
Added 2 mins ago
AE
Senior Data Engineer - Amex Ads, Offers, and Dining Technology
American Express
Chicago, IL
- $123,000 to $215,250 USD / year
…foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and…
Added 2 mins ago
Senior Geothermal Consultant Job Details | Black & Veatch Family of Companies
Black & Veatch
Chicago, IL
Black & Veatch has an exciting opportunitywithin ourInfrastructure Advisory Technical Delivery Team. The Geothermal Senior Consultant serves as a hands-on technical lead supporting…
Added 2 mins ago
Structured Cabling Systems Telecom Project Lead
Jacobs
Chicago, IL
…environment and who also enjoys working closely with clients in the Data Center market, this opportunity is for…
Added 2 mins ago
Senior Engineer
PwC
Chicago, IL · Rosemont, IL
As a Senior Engineer you will help design, build, and test custom applications within our Advisory practice, bringing together software engineering, cloud-based solution delivery, and…
Added 2 mins ago
Senior Lead Engineer
PwC
Chicago, IL · Rosemont, IL
As a Senior Lead Engineer you will lead custom application development and testing efforts that help clients turn business needs into scalable software solutions across cloud-native and…
Added 4 mins ago
Senior Security Software Engineer/Developer
About Us
United States
We are looking for a Senior Security Software Engineer / Developer to work directly with our software and product engineering teams to design, build, test, release, and maintain well…
Added 5 mins ago
C
Senior Technical Business Analyst- Arlington, VA
CoStar
Arlington
- $115,000 to $149,000 USD / year
CoStar Group is hiring a Senior Technical Business Analyst for the Enterprise Data Services – Finance (EDS-F) team. EDS-F builds and supports the platforms that run CoStar's financial…
Added 6 mins ago
Mechanical / Manufacturing Engineer
Dean Technology, Inc.
Addison, TX
As our company continues to grow, we are expanding our engineering team and seeking a Senior Mechanical/Manufacturing Engineer with strong experience in power electronics to help design and…
Added 6 mins ago
Senior Electrical & Controls Engineer
Cruz Associates Inc
Indian Head, MD
Cruz Associates Inc. of Yorktown, VA has an open position and is looking for qualified candidates for an Senior Electrical & Controls Engineer. The job location is at the Naval Surface…
Added 9 mins ago
Senior AI Security Engineer / Technical SETA SME
TRIAEM, LLC
Bethesda, MD
TRIAEM is seeking an experienced Senior AI Security Engineer / Technical SETA Subject Matter Expert to support a federal government customer in Bethesda, Maryland.
Added 10 mins ago
Sr. Network & Server Engineer
Detroit Manufacturing Systems
Wixom, MI
We are seeking an experienced Senior Network and Server Engineer to design, implement, and manage the IT infrastructure supporting our automotive manufacturing operations. This role…
Added 12 mins ago
Senior Lead Software Engineer - AI/ML/Databricks/Python
JPMC page
Atlanta, GA · GA · Plano, TX
Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security…
Added 13 mins ago
Physical Infrastructure Engineer - Senior
Amentum
Fort Meade, MD
…look no further. Amentum is seeking a Physical Infrastructure Engineer, Senior to join our team of passionate individuals at Fort Meade, MD. In this role you will support challenging,…

Closed listing

Trellix

Director - Customer Response Engineering

Charleston, WV, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

Report this job