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Added 4 mins ago
Managing Director, Corporate Functions Technology
The Cigna Group
United States
Role Summary: The Managing Director, Corporate Functions Technology is a senior technology leader responsible for defining and executing technology strategy, product roadmaps, engineering…
Added 14 mins ago
M
Senior Integrated Marketing Manager
Microsoft
WA · Redmond, WA · Redmond
- $106,400 to $222,600 USD / year
We are looking for a Senior Integrated Marketing Manager to be the marketing lead with our silicon partners. In this role, you will work directly with the silicon partner's marketing…
Added 14 mins ago
M
Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
Experience partnering with senior leaders on strategy, planning, prioritization, and organizational decision-making, with a demonstrated ability to influence outcomes and drive execution…
Added 14 mins ago
M
Strategic Enterprise Account Executive, Telco Industry
Microsoft
CO · NY · Denver, CO
- $133,000 to $239,800 USD / year
In this role, you will engage senior customer executives and collaborate with solution architects, customer success leaders, and cross-functional teams to shape account strategies,…
Added 15 mins ago
M
Senior Physical Design Verification Engineer
Microsoft
OR · CA · TX · NC · Hillsboro, OR · Mountain View, CA · Austin, TX · Raleigh, NC · Hillsboro · Mountain View · Austin · Raleigh
- $119,800 to $261,000 USD / year
We are looking for a Senior Physical Design Verification Engineer to join the team to support our mission and culture. This key role will impact the organization by helping deliver cutting…
Added 15 mins ago
M
Senior Product Manager - Customer Solution Architecture
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
Microsoft is seeking a Senior Product Manager to serve as a Customer Solution Architect within the Microsoft 365 Copilot extensibility organization. This role combines product management…
Added 15 mins ago
M
Senior Partner Technology Strategist
Microsoft
United States
- $106,400 to $222,600 USD / year
As a Senior Partner Technology Strategist (PTS) for Software Development Companies (SDCs) within the Microsoft EPS CTO team, you serve as the strategic technology leader and trusted advisor…
Added 15 mins ago
Creative Director (Performance Media)
Jump 450 Media
Remote, United States
Experience leading creative teams and presenting to senior-level clients.
Added 15 mins ago
M
Principal Hardware Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
Communicate program status, risks, and decision recommendations to senior leadership with clear framing, tradeoffs, and escalation pathways.
Added 15 mins ago
M
Principal Technical Program Manager
Microsoft
United States
- $165,600 to $331,200 USD / year
…and customer demand are evolving rapidly. You will work with senior engineering and product leaders across Microsoft as well as strategic technology partners to make decisions that…
Added 15 mins ago
M
Principal Product Manager - AI Experiences, Monetization
Microsoft
CA · WA · Mountain View, CA · Redmond, WA · Mountain View · Redmond
- $165,600 to $331,200 USD / year
Act as a force multiplier for the product organization by raising the bar for zero-to-one product thinking, mentoring PMs, and influencing senior leaders across organizational boundaries.
Added 15 mins ago
M
Senior Validation Engineer
Microsoft
CA · Mountain View, CA · Mountain View
- $119,800 to $261,000 USD / year
We are looking for a Senior Validation Engineer with expertise in one or more of the following validation domains : functional, electrical, high speed interfaces, memory, power/performance,…
Added 16 mins ago
M
Data Scientist, EngThrive Insights - CoreAI
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
…that measure and improve engineering at Microsoft, spanning developer satisfaction, change velocity, build quality, and AI tool impact. Your primary focus will be the AI Data Flywheel, our…
Added 16 mins ago
M
Senior Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
We are looking to hire a Senior Product Manager to join the Access Management and Governance (AMG) team to lead our strategy and execution for products in our hybrid portfolio. Hybrid…
Added 16 mins ago
M
Senior Mechanical Engineer, AI Systems
Microsoft
CA · Mountain View, CA · Mountain View
- $119,800 to $261,000 USD / year
The Senior Mechanical Engineer will contribute to the design and deployment of future high density, liquid-cooled systems in Azure datacenters.
Added 19 mins ago
Product Manager, Payments Platform Billing
Google
Mountain View, CA
2 years of experience in a role preparing and delivering technical presentations to senior leadership.
Added 19 mins ago
Senior Staff Software Engineer, Agentic AI for XR
Google
San Jose, CA · San Francisco, CA
Added 19 mins ago
Staff Software Engineer, Mobile (Android)
Google
Mountain View, CA
…roadmaps and setting high standards for engineering excellence and developer…
Added 21 mins ago
Vice President - Revenue Cycle
Jobgether
Remote, United States
Extensive senior-level experience leading complex, end-to-end Revenue Cycle operations within a healthcare environment, including ambulatory and acute care settings.
Added 21 mins ago
J
Subject Matter Expert - Senior Financial Systems Modernization SME
Jobgether
Remote, United States
- $130,000 to $180,000 USD / year
…steps. Our partner is looking for a Subject Matter Expert - Senior Financial Systems Modernization SME based in the United…
Added 21 mins ago
Manager, Vulnerability Management
Jobgether
Remote, United States
Serve as the primary contact for external product security inquiries, escalating significant matters to senior leadership and relevant stakeholders.
Added 21 mins ago
J
Information Systems Security Manager
Jobgether
Remote, United States
- $170,000 to $180,000 USD / year
Added 21 mins ago
Clinical Success Director
Jobgether
Remote, United States
Strong relationship-building and communication skills, with the ability to engage effectively with frontline clinical staff, senior leaders, and executive stakeholders.
Added 22 mins ago
M
Senior Software Engineer- AI Agents
Microsoft
WA · CA · NY · Redmond, WA · Mountain View, CA · Redmond · Mountain View · New York
- $119,800 to $261,000 USD / year
…managing and governing AI agents at scale. We are looking for a Senior Software Engineer who is passionate about building secure, reliable, and highly scalable distributed systems and…
Added 22 mins ago
Senior Engineer, Specialty Gas Systems
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
As a Senior Engineer, Specialty Gas Systems, you will lead the development and integration of high-purity and hazardous gas systems for advanced semiconductor manufacturing. You’ll guide…

Closed listing

Trellix

Director - Customer Response Engineering

Indianapolis, IN, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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