Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 13 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
Cross-Functional Communication: Excellent communication skills to interface effectively with senior executive leaders, operational program managers, and hands-on software engineers.
Added 13 mins ago
Data Center Facility Operations Area Director
Meta
Montpelier, VT
Meta is seeking a Senior Director to lead Data Center Facility Operations across a multi-area region, including operating campuses and future sites that are yet to be announced or built.…
Added 13 mins ago
Executive Supply Chain FLIGHT DECK Leader
GE Aerospace
Montpelier, VT
Executive presence and stakeholder management with senior leaders, their staffs, and supplier executives
Added 13 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Montpelier, VT
- $131,000 to $174,000 USD / year
Serve as the senior technical operations authority across engineering application pods (software, hardware and electronic design, and project and portfolio management tools) for US and UK…
Added 13 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Montpelier, VT
- $152,000 to $222,000 USD / year
…model, including enrollment of external customers. This is a senior individual-contributor role. It turns the D&S data strategy set by the Chief Technology Office (CTO) into a reliable,…
Added 13 mins ago
EG
Cloud Engineer
Eliassen Group
Montpelier, VT
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 14 mins ago
Technology Media & Telecom Merchant Payment Executive
U.S. Bank
Saint Louis, MO
The Vice President, Merchant Sales Executive - (TMT) is a senior individual contributor responsible for originating, developing, and closing strategic merchant acquiring and payment…
Added 29 mins ago
Forward Deployed Engineer
Arkham Technologies
Remote, United States
You will typically contribute to 1-4 implementations simultaneously, working alongside senior team members.
Added 30 mins ago
Senior Java Developer
Charles Schwab
Southlake, TX
Added 30 mins ago
Senior IAM Entra Architect
Charles Schwab
Southlake, TX
As a Senior IAM Entra Architect, you will help shape the security, resilience, and future of Schwab’s enterprise identity environment. Serving as a technical design authority, you will…
Added 30 mins ago
A
Senior Full-Stack Developer
Aristotle
Remote, United States
- $130,000 to $170,000 USD / year
We are seeking a Senior Full-Stack Developer with a strong background in building and architecting complex, data-driven systems. In this role, you’ll design and deliver modern applications,…
Added 30 mins ago
A
Senior Web Applications Engineer
Aristotle
Remote, United States
- $140,000 to $175,000 USD / year
We are seeking a highly experienced Senior Web Applications Engineer to serve as a technical leader within our Software Development team. This role will own the design, architecture, and…
Added 31 mins ago
Proofreader
Keurig Dr Pepper
Frisco, TX
The gravitas, emotional intelligence, and intellectual firepower to persuade senior stakeholders to embrace innovative, highly engaging, and sometimes risky work
Added 31 mins ago
Manager, Commercialization - Energy
Keurig Dr Pepper
Frisco, TX
This person will report to the Senior Manager, Allied Partnerships – Energy in a high-visibility role to Commercial and Sales leadership.
Added 31 mins ago
Senior Manager, Corporate and HR Compliance
Keurig Dr Pepper
Frisco, TX
Keurig Dr Pepper is seeking a dynamic Senior Manager, Corporate & HR Compliance, to support our corporate compliance program and HR Compliance team. You’ll partner with Legal, HR, and…
Added 31 mins ago
Quality Manager - South Central District
Kiewit
Abilene, TX · El Paso, TX · Terlingua, TX
Added 31 mins ago
Senior Data Developer, Assistant Vice President
Citigroup
Irving, TX
We are strategically building a team of highly skilled and autonomous individuals. We are seeking a Senior Data Developer /Lead to join one of our small, co-located, high-performing squads.…
Added 31 mins ago
Senior Java Developer
Toyota
Plano, TX
Toyota Financial Services Enterprise Platforms team is seeking a highly motivated Senior Software Engineer to help our growing Enterprise platform needs. The Senior Java Developer will…
Added 32 mins ago
Senior Manager, GTM & Demand Generation - Texas Value Brands
NRG Energy, Inc.
Houston, TX
Present results, insights, and recommendations to senior leadership in clear, decision-oriented formats.
Added 32 mins ago
Senior Python Developer
Charles Schwab
Austin, TX
…support investing and financial planning. As GenAI OS Application Developer, you will play a pivotal role in building and advancing Schwab’s Generative AI Operating System (GenAI OS), a…
Added 32 mins ago
Senior Java Developer
Charles Schwab
Austin, TX
…advisors across digital, branch, and service channels. As a senior technology leader and engineer, you will play a critical role in shaping the next generation of our client data ecosystem…
Added 32 mins ago
OCA - Data Analyst V (Data Manager)
OFFICE OF COURT ADMINISTRATION
AUSTIN, TX
Added 32 mins ago
TR
TREC - Programmer - Information Technology Divisio
TEXAS REAL ESTATE COMMISSION
AUSTIN, TX
- $6,667 to $10,000 USD / month
Added 32 mins ago
EG
Cloud Engineer
Eliassen Group
Austin, TX
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 32 mins ago
TT
Senior Full Stack Engineer
True Talent Solutions Partners
Boston, MA
- $185,000 to $210,000 USD / year
…logistics for people living with serious chronic conditions. As a senior individual contributor and product-minded engineer, you will help shape the product and engineering practices as the…

Closed listing

Trellix

Director - Customer Response Engineering

Boise, ID, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

Report this job