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System Engineer (GIS)
UDC
United States
- $95,000 to $115,000 USD / year
UDC is seeking a full-time System Engineer to serve as an enterprise technology professional for the Enterprise Architecture Practice Area, providing technical direction and problem-solving…
Added 1 min ago
Data Center Production Operations Engineer
Meta
Altoona, IA
Meta is seeking a Data Center Production Operations Engineer to support the reliability, efficiency, and scalability of our global data center infrastructure. In this role, you will be…
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ERS-NETA Electrical Testing Technician, Reno, NV - SIGN-ON UP TO $10K
Vertiv
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- Up to $90 USD / hour
Field Engineer – Electrical Testing (NETA Level III/IV preferred)
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MC
Senior Network Engineer-26-00073J
MBA CSi
Merrifield, VA
- $120,000 to $140,000 USD / year
MBA Consulting Services, Inc. (MBA CSi) is seeking a Traveling Senior Network Engineer to support the United States Postal Service (USPS) Mail Processing Network Infrastructure. In this…
Added 9 mins ago
Senior Software Engineer - Huntsville, Alabama
Davidson Technologies, Inc.
Huntsville, AL
Davidson is actively seeking a skilled Senior Software Engineer in Huntsville, AL.
Added 12 mins ago
IG
IoT/Edge Software Engineers
Insight Global
Remote, United States
- From $58 USD / hour
Troubleshoot and optimize edge-to-cloud performance, reliability, and security
Added 13 mins ago
Data Engineer
FF USA LLP
United States
We are seeking a talented and motivated Data Engineer with 3–5 years of experience to support the development and operation of our modern cloud-based data platform. Working within the…
Added 18 mins ago
Senior Cloud Infrastructure Engineer (Azure / Terraform)
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Build and scale the cloud platform behind some of the world’s most advanced radar systems.
Added 18 mins ago
Senior Backend Software Engineer (Python / FastAPI)
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Build high-performance Python services that ingest, process and distribute real-time sensor data with low latency, high reliability and security at scale
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DevOps Engineer - Hybrid
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Dayton, OH
We are seeking an experienced DevOps Engineer with a strong background in Infrastructure-as-Code (IaC) and automation to serve as a technical advocate supporting our client's cloud…
Added 21 mins ago
UG
Senior Software Engineer - Remote
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 23 mins ago
Senior Product Technology Manager, Cloud Support on Gemini
Google
Sunnyvale, CA · Seattle, WA · San Francisco, CA
The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security,…
Added 23 mins ago
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Full Stack Engineer II
Kforce
Remote, United States
- $60 to $70 USD / hour
Kforce has a client that is seeking a Full Stack Engineer II in Phoenix, AZ.
Added 23 mins ago
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Senior Full Stack Engineers
Kforce
Remote, United States
- $60 to $65 USD / hour
Kforce's client in Fort Myers, FL is seeking an experienced Senior Full Stack Engineer to architect, develop, deploy, and maintain modern full-stack applications supporting critical…
Added 24 mins ago
Software Engineer- ONTAP Security
NetApp, Inc.
Morrisville, NC
Join NetApp’s innovative ONTAP Security Engineering development organization as a Systems Software Engineer in our team, where you are responsible for designing and delivering the core…
Added 26 mins ago
Platform Engineer - Clearance Required
LMI
Colorado Springs, CO
LMI is seeking a driven and innovative Platform Engineer to support the deployment and maintenance of IronSled, a DevSecOps product tailored for government-authorized environments. IronSled…
Added 26 mins ago
Platform Engineer - Clearance Required
LMI
United States
LMI is seeking a driven and innovative Platform Engineer to support the deployment and maintenance of IronSled, a DevSecOps product tailored for government-authorized environments. IronSled…
Added 26 mins ago
Junior Platform Engineer
LMI
Colorado Springs, CO
LMI is seeking a Junior Platform Engineer to support IronSled, a Platform as a Service designed to host applications in secure federal environments. You will be an initial member of a…
Added 26 mins ago
Junior Platform Engineer
LMI
United States
LMI is seeking a Junior Platform Engineer to support IronSled, a Platform as a Service designed to host applications in secure federal environments. You will be an initial member of a…
Added 27 mins ago
Software Integration Engineer – TS/SCI
Tenica and Associates LLC
Chantilly, VA
Integrate software components and services across multiple systems to ensure functionality, interoperability, and operational reliability.
Added 36 mins ago
Software Test Engineer (TS/SCI CI Poly)
Seamless Migration
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As a Software Test Engineer, you will be instrumental in ensuring the quality and reliability of our software products.
Added 36 mins ago
Dynatrace Engineer
Strategic Staffing Solutions
Detroit, MI
Strategic Staffing Solutions is currently looking for a Dynatrace Engineer for a W2 contract opportunity in Detroit, MI!!
Added 37 mins ago
Senior/Staff Backend or Data Engineer, Claims
Helm Health
Remote, United States
Our customers are regulated payors, and our bar is theirs. You will build for reliability, observability, data quality, and provenance by default: append-only data, versioned config,…
Added 37 mins ago
Strategic Mission Systems Engineer
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United States
Must have a current/active Top Secret clearance with ability to obtain TS/SCI and a CI Poly
Added 40 mins ago
CC
Software Engineer IV - ERP Finance (Oracle/PLSQL)
Charter Communicatio
Greenwood Village, CO
- $31,533 USD / year
Software Engineer IV - ERP Finance (Oracle/PLSQL) - Spectrum

Closed listing

Trellix

Director - Customer Response Engineering

Boise, ID, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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Jobs in the United States